AllivetReviews of allivet.com

My cat required urgent antibiotic treatment for an actively infected paw wound. Our veterinarian submitted the prescription Thursday, and given the severity, I called customer service Friday morning to ensure prompt processing. They assured me they would escalate the order. When I followed up Friday afternoon due to continued silence, I learned the pharmacist had simply left for the day without attaching the prescription to the order. No one would address it until Monday, which is unacceptable for an urgent medical situation. This pharmacy's failure to process a time-sensitive prescription during business hours put my pet's health at risk. Had I not called to check on the status, my cat would have gone an entire weekend without necessary antibiotics. I was forced to source the medication elsewhere. The only positive aspect of this experience was that they permitted me to cancel after their mistake. If your pet needs emergency medications, do not rely on this pharmacy. The lack of basic urgency and communication for a medical prescription is inexcusable.

I received an email that the vet had approved the prescription after I had to call to find out what the delay was. The scrip was supposed to be mailed. But it wasn't. Days later, you said vet still hadn't approved it. Vet staff said they had. Back and forth. Then website froze and n one answered phones. I finally went to PetMeds.com and the scrip is on it's way.

We set up our dog’s prescription on auto ship, $235 every 90 days. First they missed a shipment and then they changed it to a weekly delivery (at $235 a week) which would never be authorized by our vet. I’m not sure if this is a typical scam or an error on their part but either way I’m out almost $1000 and no apology or explanation. Edited to add: After receiving the response from Allivet I contacted them. They “apologized for the inconvenience.”

I placed an order for a 6 month supply of Sentinel Spectrum 2-8 lbs for my dog back on 11/17/25 and they took my money and used my refill on the prescription but later found out that this item was out of stock. I could not get any information on when it would be back in stock. I called the customer service line multiple times with no luck on any coming back in and no information if and when more might come back in. I got a refund and cancelled the order. The refill on the prescription was never put back so now showing no refills. I had to get a 1 dose of something different through my vet to hold over for a month. I figured with the additional time that Allivet would probably get stock again so I tried to place another order and just spoke with someone and was told that they will fix the prescription error but that Again, the item is out of stock. Isn't there anyone to talk to that will have any information? Will this ever be back in stock? Sad, that no one can give you any kind of answer. I am suppose to have a crystal ball to know how to proceed.

DO NOT BUY FROM ALLIVET. Terrible company with even worse customer service. 3+ weeks and still no medication. After being told I had to physically go to my vet and get an original copy of my prescription and then mail it to them via USPS, they can't find it. I've sent countless emails and made phone calls. The only response I get is from some guy in India telling me that my matter has been escalated, please wait 24-48 more hours for a response.

If I could give Allivet 0 stars I would. I placed an order November 20, 2025,for my pet meds. They called my Vet and everything was approved. After a week of no contact I called them to get an update on shipping. I was told one of my medications was out of stock. I told them to send the medication they had and I would just wait for the other one to come back in stock. They said they would send an email on shipping confirmation and they would send 2 day air. I did not hear from them, so I called again. They said they did not know what the problem was but they would escalate my order to get it to me before Thanksgiving. I did not hear from them, so I called again. They again gave me the run around that they would send out ASAP. I did not hear from them, so I called back on Dec. 2, 2025 they said it would be shipped out within 24 hours and I would get an email with information. I called today to let them know I did not get an email and asked if it was shipped. I was them put on a lengthy hold and then was informed that it was out of stock, but should be back in stock within a week! I was so disgusted with the whole thing that I cancelled. All my orders and had them delete my account. How can an online pet pharmacy not have 2 very popular medications in stock? For reference, I ordered Novox 100, and Animax, which after 2 weeks, the animax was still not in stock, and now the Novox was no longer in stock. They did tell me on Dec. 2, that they indeed had the Novox and it was placed in hold, awaiting shipping. This company is horrible and I would never recommend them, despite their low prices. They are a scam!

Completely horrible experience. They make it sound like it’s quick and easy to order from them. Then once they have your money they sen you to get an original copy of your prescription. Then after you mail that in since they don’t accept digital copies, they can’t find it. Don’t bother calling in. You’ll just be routed to some clueless Indian who doesn’t speak English and doesn’t care or know how to fix your problem. 3+ weeks later and still no medicine for my dog.

Incompetent and frustrating. Poor communication and careless handling of prescriptions. Allivet only requested partial refills on a valid 1 yr Rx, then claimed my vet did it. When I paid my vet to send in another Rx w/refills they showed me that Allivet only requested the 3 refills the first time around, and then on the new request only requested 2 refills. I received an email from Allivet stating they received the new Rx, but that there were 0 refills. This is an impressive level of incompetence and deceit. Won't be using them again!