AllivetReviews of allivet.com

This place is very dysfunctional! First of all when I requested my medication, I got two different emails from two different locations with two different order numbers to send my prescription to two different addresses, one in Nevada and one in Florida, so I should have known better than to proceed. Then they had all kind of issues trying to fill my medication. I would call when Customer Agent who would tell me they had to contact my vet, then minutes later the second one told me would say everything was resolved. Then two minutes later received a new email to contact them, and these people had no idea the issue was resolved and were telling me they were trying to contact my vet again. Then a supervisor emailed me and said he would FEDEX out the meds, and two minutes later another email and I would call and nobody knew anything about a supervisor shipping the order FEDEX. This one was telling me they had to contact my vet again. RUN FROM THIS SCREWED UP DISASTER AND GO TO CHEWY!!

Took way too much time and went online to see why I didn't have the meds after they finally processed it and see that it hasn't shipped. Had to call. None in stock. I started 14 days before I needed meds and now I have two days of meds left and there's a snowstorm. They never notified me that it wasn't in stock or that the order was to be delayed. I had to figure it out myself. Absolute zero confidence in them and will never purchase from again. Plus I have to run around now before the snow hits to try to find the meds.

Made an order Jan 4th. I had continued to check the status of my order and nothing had moved or been sent for 14 days. Finally reached out and found out the order I had made was out of stock and "they did not know when it would be fulfilled" I asked why I was not notified or in general I was allowed to make the purchase? The lady then hung up on me... Great customer service! Never again.

After waiting almost a month and several calls/chats, they finally shipped the should-be refrigerated medicine in standard non-cold package, so what I received is unusable. Another medicine I ordered, they deleted the order even though the vet prescribed it, There’s literally no communication about any delays so when I called they said one item (of five ordered) not in stock. They should have shipped the other four then…sad I had to explain this! The website still says today that it is in stock and I’ve waited over a month and the response is to call every week to verify in stock and then reorder. That’s not even logical. There’s zero sense of urgency or understanding that pets are waiting for life-saving meds. When the vet charges to sign outside orders, it’s difficult to go to other companies they have in-stock meds. This could have been a good relationship as I have many animals with medical needs, but they’ve really disappointed me with the first delivery.

*See edit below original review* While the cost for initial autoship, with coupon, is great and the 5% discount on future autoship is comparable to other online RX companies, the process of getting an RX approved is a nightmare. Four times now I've placed orders and continually get reminders to contact my vet to assist with getting approval, even though the vet has already approved it. There are no refills, they need approval each time which only exasperates the issue. My vet, each time, has approved the request the same day it's processed and yet I continue to get reminders and processing of the RX is delayed. The first time it took almost three weeks to get resolved. This time, it took one week. I have now cancelled all autoship RX items. This is such a hassle and not fair to me, nor my vet, to continue to have to try to sort out an issue that seems to be on Allivet and not the vet. EDIT: Allivet did reach out to me after seeing this review and I appreciate their efforts to understand what happened and their apology. They looked into the order and took efforts to make things right. I do appreciate their willingness to take accountability for the issues and for the follow up.

First time and last time with Allivet. Did not ship as promised. After prescription confirmation from Vet office and email from Allivet saying it would ship in 24hr. It did not ship for 6 more days. Total of 8 days from Allivet email to delivery. I paid for 2 day shipping. Not acceptable, will not order from them again

I have tried to cancel a "subscription" order multiple times but you keep sending the prescription and charging my credit card. There was even a period of many months between the first time that the subscription was cancelled and the time that you started sending the prescription on a monthly basis again. Please cancel this!

We have been trying to get this order shipped since November.. I called about it earlier this month and was assured it would be shipped. Now it is the 15th, nothing has arrived and the lady today said there was a balance of .17 cents due on my account. REALLY?? Payments are automatically deducted so if there is an amount due, that is your problem not mine.. THen I was told today the .17 cents was taken care of and the shipment would be sent out in 2 business days.. Not acceptable. Now, I am waiting on a Supervisor or Manager to talk to. The same person came back on the phone and said the order would be shipped within 24 hours?? That is fine but I asked to talk to a Supervisor.. Still holding.. Same person came back, still no Supervisor, still holding. Supervisor Kersiha told me she will call me when the order is shipped overnight. I should receive it by Wednesday, 12/15/25. We'll see..