Allied Van LinesReviews of alliedvanlines.com

Horrible. I imagine if things go fine with your move this is not an issue but if something goes wrong you as the customer will fully be left to blame. Recently had a cross country move. Allied was booked through Mesa moving in Colorado. I could not be in the state as I had already moved. I went with Mesa/Allied because they appeared to have a full service process which I needed. Had their guy come out to our home to give us an estimate. Went very clearly from item to item to determine what would be moved and what would stay. I was moving the entire home so nothing was to be left other than major appliances. I signed documents and estimates. I asked about removing a couch off the estimate which dropped my price $300. I could not be there for the move so I had my real estate agent who was busy at the time sign them in and out of the house. The paperwork I was given said the movers would do a walk-through to identify everything was picked up. They did not do a full walk through and my real estate agent unknowingly signed their paper. Well, they left all the furniture in my master walk in closet. A giant 24 gun safe, a large dresser, and 2 end tables. Impossible to miss if they would just walk in there. The guys delivered and we realized the mistake. I was super cool about it. Still tipped them $150 figuring they could get it to me on their next truck this way. Very frustrating but I understood mistakes happen. Well, I was informed days later there is nothing they will do for me. Kept insisting that my real estate agent had signed their paper so it was 100% my responsibility. I asked if Mesa or Allied would take even a small portion of the responsibility and they said absolutely not. Multiple emails and phone calls. Got nowhere. The real kicker was that not only would they not get my equipment or give me any reimbursement but that they would not be refunding my payment even for the move of these items which had a weight of 900 lb. I was irate so they offered $100 as a "courtesy" meaning except no responsibility

Review of Allied affiliate who in conjunction with Allied did cross Canada move for us Now that our move from Montreal to Vancouver is finally complete, I feel it is important to share our experience. First, I want to be clear that the crews who handled both the pickup in Montreal and the delivery in Vancouver were professional, courteous and hard working.We had no issues with the men who physically handled our belongings and I want to give them credit for doing their jobs well. Unfortunately our experience with the office and operations side of Meldrum was very different. Moving day in Montreal ! I had contacted Lea our salesperson prior to moving day to advise that we had reserved the elevator and loading bay for 8-10 am time slot on the 31st. On Friday the 28th I received a phone call from Terry the operations manager and was told the truck would arrive between 8-8:30 on the 31st. When the truck hadn’t arrived at 8:30 moving day I called him to see what was going on . He said they were delayed at the scale and would be there any minute.When the truck still hadn’t arrived at 8:50 I called and asked to speak t our salesperson Lea. I left her a message and asked what was going on but never got a response. When the truck finally arrived at 9:00am I asked the crew why they were so late as my time slot was now half over. They said that when they arrived for work the truck they were assigned was full of garbage and lacked the necessary supplies for our move. A few facts the operations manager conveniently neglected. Once our belongings had left Montreal I tried to get an approximate date of delivery as well as find out if we could safely leave home for a few days to visit family on Vancouver Island without missing delivery. After my email to Operations manager went unanswered I phoned to speak with him . I was told he was in the warehouse and he would call back. I explained to the person on the phone it was important he either call back or respond to my email as it was Friday and I needed answers before the weekend.Out of frustration I contacted their affiliate Allied Van lines customer service and expressed my displeasure with the lack of communication. On Sept 17th I received a call from the driver and was told a likely delivery date was the 24th or 25th and he would call on the 22nd to confirm. When I hadn’t heard from him by mid afternoon on the 22nd I called and was told delivery would now be the 25th. At 7:50 am on the 25th I received a call from Meldrums operations manager and was informed the truck had broken down and the delivery wouldn’t take place until Sunday the 27th. Because of his history I immediately contacted the driver to verify. The driver told me he had broken down the previous day and was under the impression the operations manager had called then to advise of the further delay. I’ll leave it to the reader to interpret his behaviour but I fully believe he was butt hurt because of me contacting Allied to voice my displeasure with him. This was an almost $8,000.00 job and although completed on the final day the contract stipulated it had to be delivered, the added stress caused by some individuals at Meldrum causes me to caution others.

Trading under various names including QMM in Canada and Pickfords in UK. They describe themselves as premium but the only thing that’s premium is their price. Their crews are very understaffed meaning the job is a stretch in the timeframe they are given to pack you up so they take shortcuts and show no care for your belongings. Our shipment arrived with a multitude of items scratched, chipped, damaged and totally destroyed. They take no accountability at all, simply telling us our feedback was noted so “they could improve for other customers”. The crew that unpacked us took no care either and we now have Stanley knife scratches across multiple items where they removed the packaging carelessly. Dealing with them was an extremely unpleasant experience. Moving is stressful enough but paying thousands to have all your stuff damaged made me want to cry.

I had a very disappointing experience with Allied Van Lines. The move was expensive, and the level of service I received was nowhere near what I expected at that price point. I would never use this service for moving again and will never recommend anyone to use this service. Our pickup was scheduled for Saturday, and we were informed 3 days prior that the movers were running a day behind schedule and would not be able to arrive until Sunday. We had planned around the original pickup date, so this created a significant inconvenience and disruption to our schedule. What was the most frustrating was the delivery delay that occurred. We had a specific date that we were leaving the country vacation and had to have our delivery before a certain date and this was promised during our initial consultation and documentation. The shipment was 5 days late, well after we had left t delivered late and we had to scramble to find help locally to make sure things were unloaded to our storage unit. I submitted a claim requesting compensation for the delay. Rather than offering any meaningful resolution or goodwill compensation, Allied denied the claim, stating that their tariff does not allow delay compensation when a shipment is delivering to storage unit. I was left dealing with delays and then had my claim essentially dismissed without any meaningful resolution. I would strongly recommend that anyone considering Allied carefully consider how delays are handled and what recourse customers actually have when things go wrong. Based on my experience, I will not use Allied Van Lines again. If you're paying a premium for a professional moving company, you should be able to expect them to take responsibility when the service doesn't go as promised. My experience did not meet that standard.

I received a quote from Emily Franks at the Allied Moving Company in Cleveland, Ohio. The quote was good, but I had a few questions. Every time my wife asked Emily, she couldn't answer and would say, "Sign the contract, and I won't answer all your questions." I was thinking of going with that quote initially, but after this experience, I decided to check other companies. I contacted another company, and even though their quote was higher, I felt more confident that they were the right choice.

Allied part of Coleman we had to move 30 minutes away from the house. We had medical issues. We had an autistic daughter everything I read online said that Allied would help and make everything work when they came to give me the assessment. They said no worries we’ve got you. We know this is stressful. We will help you. I felt confident moving forward. The quote was sent at $1600 moving from Sparks Nevada to Reno Nevada a three bedroom 1100 square-foot house. I then got an email from them saying that there was a problem with the tariffs and the new move quote was $2460 because I was in a bind and time was short. I went ahead with it trusting that it was something with the president because it had been in the news. When they arrived, they immediately called headquarters and said I was nowhere near and ready. I said I was told they would help me pack and they said no you needed to tell them that way before I then went into a full panic attack and couldn’t breathe and had a fibromyalgia flare. They threw everything that wasn’t packed off to the side. They took what we did pack and put it in the truck they said the truck was full. They were leaving after four hours. They then dented our refrigerator and damaged our bookshelf which now needs to be replaced. They did not put anything in any of the bedrooms. Everything was put in the garage, I now have to go through all of it and figure out what goes in what rooms I had to rent a U-Haul for two days to finish the moving and I am the only caregiver and driver of the family and I am female over 50 I then had to try and take care of my family on top of trying to do all of this. I was devastated to say the least when you’re told one thing and then they do another I would highly recommend that if you’re reading this to look into getting a lawyer and find out what exactly your rights are with moving companies. I don’t have deep pocket, so I can’t pursue a lawsuit because of the disregard of our medical issues, disability through the state, and on the spectrum for autism I strongly feel that we were biased and we should have a leg to stand on because of our medical issues.

The movers themselves were fine, everything else was terrible. We paid to have them pack and more our house. The packing was a complete joke. Clothes just thrown into boxes, heavy things placed on top of fragile things, boxes mislabeled, clothing used as packing material. To be determined how they handle our damage claims, but the overall experience has been awful.

I hired Coleman/Allied van lines to move my furnishings from San Antonio Texas to Las Cruces New Mexico. They charged me $9k plus $225 for an insurance policy in-case of damages. They sent a truck too small to accommodate the furnishings of a 4 bedroom house so they stacked each piece of furniture on top of each other. I was extremely worried and expressed my concerns to the crew but to no avail. I knew that the method used to pick up my stuff, unload it at storage and then re-pickup onto the truck that took it from San Antonio was completely unprofessional. I expected professional workman ship that's why I agreed to the very high moving costs. When my stuff arrived in Las Cruces boxes were delivered soaking wet and the contents where destroyed. My dining room table that I had only used once had sections of the veneer rubbed off and there were many more items damaged. The claims adjuster has offered me $300 to cover all of the items damaged. DO NOT USE COLEMAN/ALLIED WORLDWIDE MOVING THEY ARE CONS!!!