Alliant Credit UnionReviews of alliantcreditunion.org

UPDATE: My funds were released and my home is safe. I appreciate it being taken care of timely, but the anxiety of it all was absolutely unnecessary. ***** I’ve been with Alliant CU for several years and have deposited thousands of dollars there. Never have I ever done a mobile deposit. The process is a nightmare for 3rd party checks but my USAA account has never had this issue and never was I told by Alliant that 3rd party checks aren’t accepted. So they shutdown my account and no one called or emailed me. So I called and thought everything was sorted just to find they added time to my funds to be released. A total of 9 days for a process that per the company should take 3-7. Well now my mortgage will be late and I’ll be at risk of losing my home. They told me the funds would be available next day and now all of a sudden no one can help me. Scammers and liars for sure. Preying on disabled vets should be a crime!

I sent 25usd to open an account yesterday and quickly realized this place is a mess. At 9am on 04 Feb 2026 I finished a call after finally finding a human being to speak with after many many attempts to go through endless AI Bots etc. An agent with pronoun of Karen told me that maybe it would be better to call back after I has calmed down. What? I asked her to send me an email to my registered email account and finally talked her into it. I could feel the anger. Update: I called back just now and spoke with someone who canceled the account and he indicated that she had LIED TO ME. We are not allowed to send emails out to anyone. Now the 25 $ will be refunded to the original account the practical way, but they also added a 5$ hold, which believe it or not will be mailed as a paper check to my home address. That is 16% of 5usd, how crazy can we get now?

I applied for a savings account with Alliant in order to take advantage of their higher interest rates however they turned down my application saying they couldn't verify my identity. I find this strange as I have a high credit rating and about 60 years of banking history. Their agents were hard to communicate with and very slow to get back to me. But there are other banks and credit unions who would like to have me as a customer so I'll give up and move on.

I opened a cd on 1/13/26 & was told that the funds would be debited from my external checking by 1/16. On 1/16 this did not happen so I called and was told that they would contact the back office & would be contacted by email. I received the email that said I needed to give my phone #. I am sure that the original application included my phone # but even if that is true why did it take my phone call before I found out what was going on. The whole process was handled badly and I eventually canceled the application. I lost 3 days interest on $100,000. I should have read the reviews before I invested w/ them.

Not a good bank . Totally disappointing with a poor customer support .

My loan was transferred to this bank. Initially, they lost the loan, so no payments were due or could be made for the first two months. They finally found my loan and, of course, charged interest even though I could not make a payment. I had to contact them several times to ask about removing the interest since the error was on their end. They finally removed the minimum payment interest, even though I am paying several thousand more a month, and showed them that with the other bank. Making payments is awful; they either charge you to do it by phone ($10-$12) or require you to transfer money to the checking account they set up, which I do not want. You also have to wait several days for the transfer to occur before you can use that money. A payment was made recently. The gentleman was nice, but that is the best thing I can say about this so-called bank. I have dealt with several banks for home and business loans over the years. This is the worst bank I have ever used. Unless you like service fees for everything and giving your hard-earned money away, don't use this awful bank.

Fantastic customer service, good rate for savings account, app is awesome, and very reliable service. Not sure why so many bad review, my experience has been great.

I put in a Heloc application in October, based on the their promotional rate of 3.99%. Then I followed up in December where Jon advised me that I needed to turn in all my docs or my application would expire and I would need new credit pull and new app completed. I turned in all said docs based on our phone call. Another week goes by no phone and I need to call again to see where we are at. They then asked for more info which I uploaded. Now another week goes by and they say I didn't turn in all the items and now that I need to turn in new stuff and new application. Oh and now no 3.99 rate as they do not offer anymore. Total bait & switch. If I am a loan officer and this is my job to get loans I think you failed! This is very simply poor communication on your part Jon and the ball that was dropped by Mark the origional loan officer assigned.