Alliant Credit UnionReviews of alliantcreditunion.org

Alliant Credit Union USED TO be a great bank. In the past few years, its customer service has gone from excellent to dismal. They have outsourced customer service to AI, and as a result, it is nearly impossible for a customer to resolve issues that come up. Even when you get a live person, they just use AI to lie to you. They have removed helpful features from online banking that allowed customers to have agency in managing their accounts. Also, the minute you open a teen checking account for a minor, they start sending them credit card promotions without the parents' consent. We chose Alliant back in the day when choosing a credit union instead of a big bank meant the customer got a fair shake. Alliant no longer values its customers. They want your money so they can invest it, but once your money is in their system, they couldn't care less about you.

Have been with Alliant for years without any major issues. Seems like their rates have gotten worse in recent years, and now we need to switch to get something higher. Such a pain. That, and they don't do Zelle, which has made me scramble for cash on a few occasions to pay contractors.

This company is a total scam and the workers are very misleading and doesn’t care to help anyone I was approved for a membership and credit card I receive notification that everything was fully funded I’ll receive my card in 7-10 days well surprise they then turned around and said my account is closed cause I never sent a deposit to open it which is a lie!! After they put a hard inquiry on my credit don’t waste your time applying here

Overall we are very pleased with Alliant Credit Union. A recent issue was resolved quickly and to our complete satisfaction. Two reasons this is not a 5 star review… (1) the website can be a bit slow and cumbersome and (2) the recent change to their credit card cash back. For years we have used their credit card for almost everything as it offered 2.5% back on all purchases. In November that was changed to 1.5%. So now we use a different credit card for all purchases. Not a huge deal, but a disappointing change for sure.

Definitely has gone downhill. I joined in 2021 and had no problems until recently. Over the last year, the amount of technical difficulties they face almost daily is ridiculous. App constantly down for maintenance or it just won’t load at all outside of that. The very few times I’ve needed to contact customer support, they’ve been rude and unhelpful. They’re also one of like 5 banks in the entire country that don’t use Zelle, which proved to be a massive problem for me. I know they’re switching CEOs, which might be why customers are experiencing so many woes.. but at this point it’s just easier to take all of my money somewhere else. I’d not recommend Alliant to anyone.

I got a home equity line of credit through this credit union which went well. Then they turned me over to a company called Cenlar for all aspects of my loan. Cenlar is a total disaster and offers no form of customer service. There is no phone number you can call so web chat is the only option. Every time I tried I got Abdul who was clearly cooking dinner or watching a movie because he would disappear for minutes at a time. I will be filing formal complaints on both companies.

This company is completely incompetent and filled with people that keep lying to us. They keep trying to take money out of my account. Not the monthly payment but also the full amount of the RV. After a dozen phone calls they keep saying they have fixed the problem. Meanwhile I keep getting hit with insufficient funds and bank so far is reversing the amount.

They are the worst. I applied and was approved 3 times, each time they accused me of not having money and closed my account and each time they sent me back the money i deposited. When we I called to ask they why this keep happening they are so unprofessional and never answer as to why.