Alliant Credit UnionReviews of alliantcreditunion.org

I tried to change a monthly payment with Bill Pay. I got an status code 500 error. Customer service said that that status code is erroneous and undefined. Chat said they could not fix the issue. Chat said I had to delete the payee and add the payee back again. When I asked how to find the delete payee and add payee options, the chat Agent stop chatting and did not reply. My chat was closed. The website also says I have too many devices registered. I only have two or three devices. I have to answer security question every time I log into my account.

FIRST I called Alliant Credit, told them my credit score was 680 + and that was my entire financial situation, confirmed that I had no credit card debt, then had a very disappointing experience with Alliant Credit Union when applying for a HELOC. I filled out a complete application and did not receive any confirmation email or update. After waiting two days, I had to call them myself, but they said my application was denied without notice. This is unacceptable. There was no transparency, communication, or professionalism in the processing of my application. A simple email or phone call would have been the least they could do. Also, the customer service experience was very poor. They do not speak to you politely, and it felt like a complete waste of my time. If you are considering applying for a HELOC here, be aware that there is a lack of communication and clarity in the process. Very disappointing experience.this team is NOT PROFESSIONAL at their job!

I didn't ask to be transferred to them, but my HELOC account got transferred to them. They force you to use their account to pay through so I have to transfer money to some account. The auto pay wasn't set up correctly. Actually they're not actually running the HELOC accounts out of their organization but some other organization. They get annoyed with you and you call in and ask about it even though there's nothing anywhere to suggest who you're actually supposed to call. Then they charge you fees to pay over the phone. They also charge you late fees and so it seems like one big scam to pull out $5 here, $10 there and add a lot of inconvenience to your life. Terrible company, could not recommend less.

STOP BEWARE (DO NOT) Use this Bank for a CD. I have gone through HELL on earth trying to close out MY CD & MY MONEY!!!! So far it is 3 days!!!! I have never had this much trouble with other CD'S. Not worth any interest you might make.

Charles Petruzzi was an excellent loan officer to me. I highly recommend Charles and alliant credit union. Charles was very thorough, and detail oriented through out the process. He consistenly followed up with me on all the items needed and was very corteous throughout the process.

They will close your account if 25$ doesn’t get deposited with a bank your currently with that you close, I took my money out of it to put it into this one how lame. I’ll be looking elsewhere for putting my money in without them closing your account.

Absolutely horrible. Every time we try to login, we have to reset our password. There are way too many security questions. Out of 15 you have to pick six. Every time you login. If you don't remember even one, you are locked out. We have been on auto pay since the beginning of our loan and all of a sudden it was off. When we did not see the payment come through I called and they said there was no auto pay scheduled. It's a good thing I called. Would not recommend to anyone.

I submitted an application for a High Yield Savings Account (HYSA), but there was a typo in my birthdate. I called the bank to inquire about the status, as I had not received any communication regarding approval or disapproval. After making a second call, the operator indicated that a manual review was necessary. By the 18th day, I still had not received a response. When I called again, I was informed that the account had been disapproved. However, they did not follow up with an email or a call to communicate the final decision.