Alexandra L.
This place/company/people are all a…
This place/company/people are all a scam. I purchased a purse combo with scarf and wallet in December 3rd. With expected delivery before Christmas. On the 22 I get an email thst my items have been confiscated by customs but the company will resend another purse at no cost (obviously, I wasn't going to pay a dime) so I accepted with a new delivery date of January 17th. On the 10th I get another email stating the same thing! And they offered another purse!! I was very angry at this point, I asked for a refund till this date no money yet. I will call credit card tomorrow to figure this out. Waste of time..
Response from AlleyaccessoriesMar 16, 2026
We completely understand how upsetting it must be, especially with the delays and customs issues happening more than once. When packages are held or seized by customs, unfortunately it’s something that’s outside of our control. That’s why our team tried to help by sending replacement shipments at no extra cost so you wouldn’t lose your order. We never want our customers to be left without a solution. If you’ve already requested a refund and haven’t received confirmation yet, please reach out again with your order number or email used for the purchase, and we’ll be happy to check the status right away and help resolve this for you. We truly want to make sure this gets sorted out properly.