Alleyaccessories Reviews | Read Customer Reviews of alleyaccessory.com

Alleyaccessories Reviews | Read Customer Reviews of alleyaccessory.com

Alleyaccessories reviews

Showing 22 reviews with 1 star · Clear filters

Joanne G.
Jul 2, 2026
Scam
Scam! Do not order. Package sent to wrong address. Was then told a refund cannot be issued due to “technical problem” and I should contact my bank or credit card. BEWARE!!
Report
Amanda Y.
Jun 7, 2026
Awful product
Awful product. Plastic cheap looking coach bag. Asked to return the item and company tried to put me off asking by saying I had to pay for return shipping to Asia. Pursued this only to be told bag could be returned to stoke on Trent with strict, impossible criteria on packaging. Awful customer service and awful bags. Avoid at all costs. Not worth the money.
Response from AlleyaccessoriesJun 7, 2026
Hi Amanda, Regarding returns, we do outline our return process and conditions in advance, including shipping details, so there are no surprises — but we understand it can still feel inconvenient, especially in situations like this. We also reached out with return instructions and options to help move things forward, and we’re still here to assist you. If you’re open to it, please reply to our support email so we can continue working toward a resolution together.
Report
Danielle Marra D.
Jun 3, 2026
Cheap vinyl purse
I’m editing to say I looked for the email the company mentions below as well as emailed them back asking for that reply to be sent again. I’ve received nothing from them in way of a reply or a rectification of my issue as of 6-5-26. Cheap vinyl purse. Order AL92024. The side laces are missing from the “Neverfull” bag I purchased and it has one side grommet vs 4 on an authentic bag. I corresponded with someone “Lisa” from support who was supposed to get back with me and “make it right.” Lisa requested photos which I sent. I’ve not heard back again sadly. I’m going to try and dispute the charges through my CC as I would never carry this terrible knock off.
Response from AlleyaccessoriesJun 3, 2026
We’re really sorry to hear about your experience and understand your frustration. Our support team did review your case and has already sent you available solution options via email after receiving your photos. We’re currently waiting for your reply so we can move forward and get this resolved for you as quickly as possible. We also want to reassure you that the item delivered matches the product description provided at the time of purchase. That said, we still want to help and make sure you’re taken care of, so please check your inbox (and spam folder just in case) and get back to us when you can. 💛
Report
Crystal N.
May 22, 2026
LIARS
If I could give then less than 1 I would. They say they delivered my item but will not tell me where or show me a picture. I never got my purse and now they ghosted me and I am out $200.00. FAKE TRASH COMPANY
Response from AlleyaccessoriesMay 25, 2026
We did reach out to you via your personal email to help resolve the delivery issue as quickly as possible. Sometimes carriers mark packages as delivered without providing clear drop-off details, but we definitely want to get to the bottom of this with you. Please check your email (including spam/junk folder) and reply back so we can continue assisting you and work toward a resolution. We’re here to help and want to make this right. 💛
Report
Sheri
May 19, 2026
This is the worst quality bag I have…
This is the worst quality bag I have ever purchased. It smells awful and is cheap plastic. It’s supposed to be a copy of a pink and white Neverfull tote. It is a dirty beige with orange accents. I can’t believe I wasted $200 in this. I wanted to try / take a chance that it would be a decent copy like you find in Italy but it is NOT. Do not buy from this company. I’m going to try to get my money back
Response from AlleyaccessoriesMay 25, 2026
We understand your concerns about the smell, material, and color not matching your expectations. Sometimes lighting and display settings can affect how colors appear online, but we completely get how frustrating that must be when it’s not what you were expecting. Please reach out to us with your order details and photos of the item — we’d really like the chance to review this and see how we can make it right for you.
Report
Kimela A.
May 9, 2026
Bag quality & customer service
I ordered a bag for an event, the Oder did not show as scheduled, Alley Accessories re did my order that showed up a month after I needed it, and it wasn't white like the website, it's more ecru, so I requested a label to return for full refund. Now Alley Accessories wants me to pay to ship it back for a refund. I requested compensation by a 40% due to inconvenience and deception. I have not received a response. Kimela
Response from AlleyaccessoriesMay 9, 2026
Hi Kimela, we’re really sorry for the experience you had — we completely understand how frustrating this must have been, especially with the timing for your event. Regarding the shipping delay, unfortunately customs is something outside of our control, but we truly did our best to remake and resend your order as quickly as possible. As for your return and refund request, we’ve reached out via email and are ready to help. Please reply to our support email so we can assist you promptly and work toward a solution for you. We truly appreciate your patience and the chance to make this right.
Report
Julie
Mar 21, 2026
Needed this bag by a certain date and…
Needed this bag by a certain date and was assured I would have it---did not happen---and then I was told that if I did not receive it by a new certain date that I would get a full refund. That date came and went and no bag, no refund. And communication stopped.
Response from AlleyaccessoriesMar 22, 2026
We’re really sorry this happened. We totally understand how frustrating it is, especially when you needed the bag by a specific date and didn’t receive it as promised. If you’re still waiting on your order or refund, please reach out to us again with your order details, and we’ll make this a priority to check and get it resolved for you as quickly as possible.
Report
Anna A.
Mar 20, 2026
FRAUD Took almost a month to get the…
FRAUD Took almost a month to get the bag when I got it.It was definitely not leather, poor quality, very cheap, false advertisement. Don't purchase, you'll be sorry.A lifetime science is proven to strengthen our team.I would recommend this toothpaste to everybody.That's really an amazing product
Response from AlleyaccessoriesMar 22, 2026
That’s definitely not the experience we want for our customers. We also noticed some parts of your review seem unrelated, so there may have been a mix-up. We truly appreciate your feedback about the quality and will take it seriously. If you’re open to it, please reach out to us with your order details — we’d love the chance to look into this and see how we can help make things right.
Report