Allergy TestReviews of allergytest.co

Response from Allergy TestDec 6, 2024

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. After consulting with the lab, we can confirm there were no errors in the blood testing process. The analyser showed no errors, QCs and calibrations were within range, and all procedures for sample handling were followed correctly. In some cases, individuals may have weak in vitro IgE reactions that are not strong enough to be detected in testing. This does not invalidate the results but highlights the complexity of allergy responses, which can vary between individuals and testing methods. We understand your frustration if the results did not align with your personal experiences. If you have any questions or need further assistance understanding your results, please reach out to our 24/7 Live Chat team, and we’d be happy to help. We value your feedback and will continue to improve our services to better meet our customers’ needs. Best regards, Usman Allergy Test

Response from Allergy TestDec 2, 2024

Thank you for your feedback. We’re sorry to hear about your concerns and would like to address them. Blood spot samples are viable for testing up to four weeks after collection. Beyond that timeframe, the sample may still be tested, but its strength may diminish. To ensure accurate results, we can send out another kit free of charge offer if the sample exceeds this timeframe. Regarding the sample transit process, while international shipping can extend delivery times, we take great care to ensure samples remain secure and stable for testing. We aim to be transparent and are continuously working to improve communication about timelines and procedures. If you’d like further clarification or assistance, please reach out to our 24/7 Livechat team. We’re here to help resolve any concerns you have. Best regards, Usman Allergy Test

Response from Allergy TestDec 2, 2024

Hi, Thank you for your feedback. We’re sorry to hear that you feel there was a lack of information provided. We strive to ensure all details are clear and transparent throughout the process, and we apologise if this was not your experience. To better assist you, please don’t hesitate to reach out to our 24/7 Livechat team to connect directly with a representative. If you could provide more specifics about the information you were seeking, we’d be happy to address your concerns and make improvements where needed. We value your input and hope to resolve this for you promptly. Best regards, Usman Allergy Test

Response from Allergy TestNov 21, 2024

Thank you for reaching out and sharing your experience. We sincerely apologise for the delay and any frustration this has caused. We’ve checked the status, and we can confirm that your sample has arrived at the lab. Rest assured, we are working to process your results as quickly as possible. You should be receiving your results soon, and we will make sure to keep you updated on any further developments. Thank you for your patience and understanding. If you have any additional questions or concerns, please don’t hesitate to contact us. We’re here to help! Kind regards, Usman Allergy Test

Response from Allergy TestNov 15, 2024

Hi Matt, We’re sorry to hear about your frustration and appreciate you bringing this to our attention. We can confirm that we have sent your results to the email address provided, but sometimes they can end up in your junk or spam folder. If you haven’t received them, please let us know, and we’ll resend them immediately. We understand how important timely processing is, especially when opting for faster service, and we regret any delays you’ve experienced. We’re continually working to improve our service and communication to ensure a better experience for all our customers. Please don’t hesitate to reach out to our support team so we can resolve this for you as quickly as possible. Best regards, Usman Allergy Test

Response from Allergy TestNov 13, 2024

Hi, We’re very sorry to hear about your experience and the challenges you faced with the testing process. We understand how frustrating it can be when a kit doesn’t arrive as expected or perform smoothly. Our goal is to ensure a straightforward and reliable testing experience for all customers. If your collection didn’t go as planned or if there’s uncertainty about the results, please reach out to our support team. Thank you for your feedback and I again apologise for the issues you have faced. Best regards, Usman Allergy Test

Response from Allergy TestNov 5, 2024

Hi, Thank you for your review. I apologise for any confusion. Please note that the test you purchased is our hair sensitivity test, not an allergy test. This test comes as a digital download, so instructions were emailed to you immediately after purchase—no physical test kit is required. If you have any questions about the process, our 24/7 Live Chat team is available to guide you through each step. We look forward to helping you! Kind regards, Usman Allergy Test

Response from Allergy TestOct 30, 2024

Thank you for your feedback, and we sincerely apologize for the experience you’ve had. We understand how frustrating it must have been not receiving a confirmation email and waiting longer than expected for the tests. To address the issues with the pet allergy test and the lancets, please contact us directly so we can promptly assist. We’ll ensure that any missing items are sent out and can provide replacements for the malfunctioning devices. We’re here to make this right and appreciate your patience and understanding. Kind Regards Lucie Allergy Test