Allergy TestReviews of allergytest.co

Response from Allergy TestMay 7, 2025

Thank you for your feedback, and we’re genuinely sorry to hear about your experience. After thoroughly reviewing our records, we can confirm that our lab reached out to you on 21st January 2025 regarding an issue with your sample. Unfortunately, we did not receive a response to that communication, which may have delayed the resolution. Additionally, our customer service team has logged multiple follow-ups and outreach attempts in response to your enquiries. We’re sorry if any of these did not reach you successfully — that’s certainly not the experience we aim to provide. Please rest assured, we’re not ignoring your concerns, and we’re committed to resolving this. Our team will be in touch again shortly to ensure this is put right. We sincerely apologise for the inconvenience and appreciate your patience. Kind regards, Allergy Test

Response from Allergy TestApr 16, 2025

Hi, Thank you for your feedback, and I’m truly sorry to hear about your experience. I completely understand your frustration and appreciate you bringing this to our attention. I will personally look into why your refund has not yet been processed and ensure this is addressed as a priority. As you mentioned, our blood testing service has now ceased, and I apologise that we weren’t able to deliver as originally planned. While we do now offer hair testing as an alternative, I understand you have requested a refund, and I will follow up on this immediately to get it resolved for you. Thank you for your patience, and again, I’m very sorry for the delay and inconvenience caused. Kind regards, Usman Allergy Test

Response from Allergy TestApr 10, 2025

Hello Anna, Very sorry on this occasion we were not able to meet your expectations and that your kids had to be put through the process. However, do to unforeseen and unavoidable reasons, we had to discontinue blood testing. Though you might see the test on our site, you wouldn't have been able to make the order. We would have offered another option to ensure your testing is done, as opposed to you not getting anything. Thank you for your feedback, if you do decide to go forward with the testing, we hope to make a better impression. Allergy Test, Brian.

Response from Allergy TestApr 10, 2025

Hi Jean, We're really sorry to hear about your frustrating experience. That definitely doesn’t reflect the standard of service we aim to provide. Thank you for taking the time to share what happened — your feedback is incredibly important and will be passed along to the relevant team for review. If you haven’t received confirmation of your cancellation or refund, we recommend reaching out again via email with your order details, and we’ll ensure a real team member follows up with you directly to sort this out properly. Allergy Test, Brian.

Response from Allergy TestApr 2, 2025

Hello Catherine, Thank you for your feedback. But you didn't order a kit, you ordered a digital submission. I can see that you completed the online submission form, you now need to send in your samples for processing. Allergy Test, Brian.

Response from Allergy TestMar 26, 2025

Hi, We’re really sorry to hear you feel this way. We’d love to look into this for you and get it resolved. Could you please let us know when you sent off your hair sample? Alternatively, please reach out to our 24/7 live chat team or email us at [email protected], and we’ll investigate this as a priority. Best regards, Usman Allergy Test

Response from Allergy TestMar 26, 2025

Hi, We’re really sorry to hear about your experience and the frustration it caused. We completely understand how difficult the process must have been for you. Our blood testing service was recently discontinued, and we sincerely apologise that you weren’t informed sooner. We’re glad to hear your refund has now been processed, but if there’s anything else we can do to help or support you further, please don’t hesitate to reach out to our 24/7 live chat team or email us at [email protected]. Best regards, Usman Allergy Test

Response from Allergy TestMar 26, 2025

Hi, Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase. If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test. Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion. Best regards, Usman Allergy Test