Allergy TestReviews of allergytest.co

Response from Allergy TestMay 6, 2024

Hi Katherine, thank you for your review. You’ll be pleased to hear that as you chose the digital download option, the digital test instructions were sent immediately to you by email, so you don’t have to wait for a test kit. The email contains a link to complete and download your digital test submission form. You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you in any language and get an instant response, so you don’t need to leave 1-star reviews to get help with your query. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? Donna Allergy Test

Response from Allergy TestMay 3, 2024

Hi Jacqueline, thank you for your review. You’ll be pleased to hear that as you chose the digital download option, the digital test instructions were sent immediately to you by email, so you don’t have to wait for a test kit. The email contains a link to complete and download your digital test submission form. You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you in any language and get an instant response, so you don’t need to leave 1-star reviews to get help with your query. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? UPDATE: Hi Jacqueline, we're so pleased to hear that Angel was able to help you! We're very proud of our customer service team and will pass your kind feedback on to Angel right away! Would you consider updating your review rating in line with your review? Donna Allergy Test

Response from Allergy TestApr 29, 2024

Hi Simone, thank you for your review. You’ll be pleased to hear that as you chose the digital download option, the digital test instructions were sent immediately to you by email, so you don’t have to wait for a test kit. The email contains a link to complete and download your digital test submission form. You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you in any language and get an instant response, so you don’t need to leave 1-star reviews to get help with your query. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? Donna Allergy Test

Response from Allergy TestApr 29, 2024

Hi Janice, thank you for review. I am very sorry to hear that your test kit has not yet arrived with you. I have checked the tracking, and I can see this was dispatched on the next working day after you ordered, but there has been a delay during transit. While mail delays are out of our control, we understand how frustrating and inconvenient these can be. I would be happy to dispatch a new kit free of charge, if this helps? Please do confirm either by editing your review, or contacting our 24/7 website chat team who will be happy to assist. Donna Allergy Test

Response from Allergy TestApr 26, 2024

Hi Bobby, thank you for your review. I can see from your correspondence with our team that you purchased one of our health testing kits which you have requested a refund for. Our team advised the unused kit would need to be returned to our labs for a full refund, as per the terms and conditions you read and agreed to before purchasing. I am sorry you have left a negative review after being asked to return your test kit in order to receive a refund. Once the test kit has been returned, your refund would be processed by our accounts team immediately. If you have any further questions or queries, please do not hesitate to reach out to our team who will be happy to assist. Donna Allergy Test

Response from Allergy TestApr 23, 2024

Hi Kursa, thank you for your review. You’ll be pleased to hear that as you chose the digital download option, the digital test instructions were sent immediately to you by email, so you don’t have to wait for a test kit. The email contains a link to complete and download your digital test submission form. You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you in any language and get an instant response, so you don’t need to leave 1-star reviews to get help with your query. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? Donna Allergy Test

Response from Allergy TestApr 22, 2024

Hi Carolin, thank you for your review. I am sorry to hear that you have not yet received your test results. As your review is unverified, I have reached out via Trustpilot to request more information about your order and contact details in order to best assist you. Once I have this information, I will ensure that you receive a response right away! Alternatively, our 24/7 LiveChat can be found on our 'contact us' page on our website. Donna Allergy Test

Response from Allergy TestApr 15, 2024

Hi Nicole, thank you for your review. I am very sorry to hear that you are not completely satisfied with the service. As your review is unverified, I have reached out via Trustpilot to request your order number and contact details to best assist you. Donna Customer Service Manager