Allen Home makes handcrafted rugs designed to upgrade everyday spaces—living rooms, bedrooms, offices, and creative studios. We use natural fibers and traditional artisan craftsmanship to create rugs with rich texture, warm tones, and timeless patterns. Because each rug is handmade, subtle variations are part of the charm. Our focus is premium quality, comfort underfoot, and designs that look high-end on camera and even better in real life.
Allen Home (allenhomerugs.com) has 20 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
allenhomerugs.com
Website
allenhomerugs.com
Category
Decoration & Interior
Location
Wilmington, Delaware
Listed on Five Star Index
2026
About these reviews
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The company replied to 15% of reviews.
Latest
Most recent review: September 2026.
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First time purchasing from this company and my experience was superb. I was skeptical because I had just had a less than perfect experience on another rug website. Allen Home kept me informed of shipping and when my Capitola rug arrived it was the perfect Ivory color. It's a beautiful wool rug exactly the same quality as I was considering from Potterybarn only cheaper. The rug was packaged perfectly & arrived in perfect condition. I'm very pleased with this company and will have no hesitation about ordering another rug in the future!
SR
Shannon R. H.
It’s the rug of my dreams!
I’ve loved this rug for years but until Allen Home I couldn’t find anyone who would ship it to Alaska!
It came fast, free, and very well packaged!
I love it! Thank you so much!
JP
Jane P.
To be honest I feel lucky I picked a…
To be honest I feel lucky I picked a carpet color on line and it turned out to be the color I received. I was so happy because number one I didn’t want the hassle of returning it and number two I often have had an issue with ordering in line and the item or namely the color wasn’t at all what was pictured. I’m pleasantly surprised and happy w my new green rug
Although it took a little longer to ship which were beyond their control and I had been warned about - the rug arrived in perfect condition. Allen Home had sent detailed instructions as to what to do with the carpet as soon as it arrived in case I did have any issues
AD
Adam
I recently purchased a rug from Allen…
I recently purchased a rug from Allen Home, and I am extremely disappointed with both the product and the company's customer service.
When the rug arrived, the color was completely different from what was shown in the pictures on their website. While their policy states that there may be up to a "10% variation" in color, the difference in this rug is extreme. To be certain, I had the photos analyzed side-by-side, which showed a color variation of over 30% even after accounting for natural lighting differences.
When I reached out to customer service to request a refund or a partial discount due to this extreme variation, they were completely unhelpful. Their only response was to dismiss the issue, claiming that "that's the color variation," and they refused to offer any compensation or take responsibility for the inaccurate product photos.
Because the color is so far off, the rug completely clashes with the color scheme of our room, and it seems we are just stuck with a product we cannot use.
If you are shopping with Allen Home, be very wary of the online photos, as the item you receive may look nothing like what you ordered, and you will not get any support from their team if it is wrong.
Response from Allen HomeJul 27, 2026
Thank you for sharing your feedback. We're sorry to hear that the rug did not meet your expectations and that you were disappointed with your experience.
We understand how important color is when selecting a rug for your home. While we make every effort to ensure our product photography accurately represents each design, colors can appear differently depending on factors such as screen settings, display calibration, lighting conditions, and the natural characteristics of handcrafted wool rugs. Because each rug is handmade, slight variations in color and texture are also part of the craftsmanship that makes every piece unique.
We take concerns about product representation seriously and carefully reviewed the photos you shared. Based on our assessment, the rug received was consistent with the product and within the expected variation for handcrafted rugs. As a result, we were unable to approve a return under our return policy.
We regret that we couldn't provide the resolution you were hoping for. Feedback like yours is important to us, and we are continuously working to improve our product photography and descriptions so customers have the clearest possible expectations before purchasing.
Thank you again for taking the time to share your experience.
SL
Sue L.
A long wait…. But it made it!
Basically, the only reason y’all lost a star was due to it taking almost a month for me to get the rug, and I didn’t want to join the Shop app which you guys wanted us to use so but I did appreciate the customer service keeping me abreast of tracking this rug for the baby shower and I know there was a lot of of issues with the war going on… I have not opened it yet, but I’m hoping everything it is great!
EL
E L.
I had an awful experience with Allen…(Capitola Rug)
I had an awful experience with Allen Home Rugs. The company copied Pottery Barn's rug name (Capitola Rug), pictures and description. You can see it on Pottery Barn's website (look for Pottery Barn Capitola Rug). Being the fool that I was, I thought Allen home's rug was the same as Pottery Barn's, but 20% cheaper. I bought Pottery Barn's rug sample and liked it. So I paid $1700 for a 12x15 'Capitola' rug from Allen Home. The rug arrived and it was a DUPE of Pottery Barn's! It was not the same color or texture. I contacted them and they would not allow me to return my rug or refund me. So I'm left with a $1700 12 x 15 rug that I cannot use. I would stay clear of this company. Also, I gave a 1 star review on their website for the Capitola Rug and it doesn't show up. So I wouldn't trust the reviews on the website.
Response from Allen HomeApr 2, 2026
Hi Edna,
We’re sorry to hear about your experience, but we would like to clarify a few important points for transparency.
At no point have we advertised, referenced, or claimed any association with Pottery Barn on our website, product listings, or in any communication. The rug design in question is a generic pattern widely available across multiple retailers, and is not exclusive to any single brand.
It is also important to highlight:
The 12 x 15 size you purchased is not offered by Pottery Barn for this design, clearly indicating it is a different product.
Additionally, Pottery Barn does not offer this design in a rust color, so it is unclear how a direct comparison was made with their sample.
We have never stated or implied that our rug is the same as or equivalent to Pottery Barn’s rug. Any such assumption was not based on any representation made by us.
Regarding your expectation:
Purchasing a sample from another retailer and expecting an exact match from a different seller—especially when the size and color are not even offered by that retailer—is not something we can guarantee or control.
Regarding the return:
The 12 x 15 rug is classified as a custom size, and as clearly stated in our policy, custom and oversized rugs are non-returnable.
This policy is clearly displayed on our website prior to purchase.
As for reviews, we do not remove genuine customer feedback. Reviews may sometimes be filtered based on platform guidelines, but we do not selectively hide reviews.
We stand by the accuracy of our listings and policies, and we remain open to reviewing any valid concerns if there is a genuine mismatch between the product received and what is shown on our website.
— Allen Home Rugs Team
RA
Rahul
Amazing carpets
Amazing carpets. Top notch quality, feels rich. Worth every penny
