AllegiantReviews of allegiantair.com

I understand weather delays but when you cannot reach an airline through any measure to get an update, it says volumes. When you call the cs number it says there is a current wait time of “at least 2 hours”. Does that meant 27 hours? 96 hours? Who knows bc you’ll never hear from them… ever. They have live chat- crickets. Email- zilch. Social media- too busy bragging about buying Sun Country. People foolish enough to buy tickets need to actually travel on a plane. Daughter and grandchild stranded by allegiant and with zero updates we have to buy a flight on a diff carrier bc allegiant does not work with other airlines. Only airline worse than this one is Spirit.

Too bad you have to leave a star to write a review. Zero should be my option for Allegiant. They just cancelled a flight from Las Vegas to Bellingham for "weather". Not true. All other airlines in this airport continue to fly to Bellingham as we speak, weather apps and my wife on the ground say weather is beautiful, clear and calm in Bellingham, as it is here in Las Vegas. They're calling it a weather delay to avoid providing rooms and meals for all these displaced passengers. If it's "mechanical" they have to take care of people but if it's "weather" they're off the hook. I understand things go wrong, and I don't want to get back on a plane with a mechanical problem. But Allegiant is being dishonest and unprofessional to avoid their obligations and responsibilities. Furthermore, there is no Allegiant customer service or indeed any Allegiant presence of any kind in this airport. Who even maintains these planes? The people at the gate say they don't even work for Allegiant so there's nothing they can do for anyone. It's understandable that under these circumstances the Allegiant planes would be in a dangerous state of disrepair that requires grounding, and the company would be failing financially to the point they couldn't meet their obligation to their customers. I must also add that this is a one way flight home that cost me almost 3 times as much as the Delta flight that got me here. And Delta was by far a more pleasant experience. I've been cancelled on Delta too, but Delta always stepped up and did things right. Not Allegiant. As the flight attendants will tell you, "you have choices when you fly." I suggest choosing someone besides Allegiant. I think they've become too expensive, dishonest and unreliable.

HORRIBLE DO NOT FLY

The ONLY reason why we use this airline is because of their pet policy (2 small pets per carrier per person). Aside from that, everything about this airline is crap. Despite it not being written in their policy, I’ve had multiple attendants approach me and my husband to move to different seats because we have dogs and can’t sit next to each other. Nowhere on their site does it say that. Their boarding gate guy who has some sort of power tripping authority issue, constantly harasses us to put our dogs back in the carrier when we’re just giving them a quick sip of water since it’s a long traveling day. He never gives that kind of treatment to other people with dogs who literally let their dogs loose by the gate. My husband is white and I’m Chinese, could it be a racial thing? I’ve been harassed about paying for my carry on even though I already did and showed my receipt of payment and boarding pass. We were also told to pay for EACH dog in our carrier when their policy states that it’s payment PER CARRIER. Majority of their staffs are rude, obnoxious and power tripping. They also don’t have their own airlines rules memorized. I’m told something different each time. They (not sure if Allegiant or TSA) cut my lock and went through my checked bag without leaving any explanation to why my suitcase needed to be ransacked.

Both round trip flights cancelled! Only good enough to see good prices on the website and then see them cancelled couple of days before your trip and then you are screwed!

I booked a car rental through Allegiant and canceled well within their 24-hour grace period — something their own representative confirmed during a recorded call. Despite this, Allegiant refused to issue a refund of $706.15 and instead insisted on providing a voucher I will never use. To make matters worse, a representative named Omar from customer support refused to provide a direct contact email for the company when I requested to escalate the matter. This lack of transparency and accountability is unacceptable for any legitimate business. Their so-called “terms and conditions” do not override federal consumer protection laws or the Fair Credit Billing Act, which clearly protects customers from being charged for services that were canceled or not rendered. Allegiant’s refusal to process a proper refund despite acknowledging my timely cancellation speaks volumes about their business ethics. I have already contacted my credit card provider and submitted full documentation of the cancellation. A formal chargeback will proceed if the refund is not issued promptly. If you are considering booking anything through Allegiant, I strongly recommend avoiding them altogether. Book directly with the car rental provider — in my case, Enterprise — where prices are lower and refund policies are honored without resistance. This experience has completely eroded my trust in Allegiant’s integrity and customer care.

I started flying Allegiant Air a couple years ago as they had some direct flights to my destinations. After about 10 flights, I am done with Allegiant. The charges for everything (ie water, carry on luggage, etc) are one thing. But the delays and cancellations have me wondering how they stay in business. I don’t think I have had one flight that didn’t have some issue. The strain that puts on everyone from flight attendants, ticket agents and passengers is too much. I’m out Allegiant. Employees should consider looking elsewhere for a better job. Life is too short to have to deal with this poor or lack of management. If the passenger experience is this bad, I can only imagine how the behind the scenes practices are.

If I could give them no stars, I would. This company is a joke. The flight attendants are lazy and rude. The flights are always delayed, the pilots never show up, the flight attendants steal anything you accidentally leave behind. Their customer service is the worst.