AllegiantReviews of allegiantair.com

My experience with Allegiant was extremely disappointing. I arrived early and waited in line well before my flight, only to be told at the last minute that boarding had already ended. The staff provided very little assistance and seemed unwilling to help find a solution. I was left scrambling and ended up having to spend hundreds of dollars on another flight because of the situation. To make matters worse, I was given confusing information regarding my refund and only received a partial refund when I was led to believe I would receive more. The customer service and overall communication throughout this experience were frustrating and stressful. I expected much better treatment and support as a customer.

Our experience with Allegiant was absolutely terrible due to the lack of communication, customer service, and transparency. A group of us were traveling from Dallas back to Pittsburgh on what was supposed to be an 8:00 AM flight. The flight was initially delayed by 30 minutes, but throughout the day we were repeatedly given small delay updates and strung along for 16 hours before finally departing. Had we been given honest information from the beginning, many of us could have made alternative travel arrangements. What made the situation even more frustrating was the conflicting information we received. The gate agents blamed weather, while representatives on the phone cited staffing issues. No one seemed to know what was actually happening, and the inconsistent explanations made it feel as though passengers were being misled rather than informed. After spending approximately eight hours in the airport, Allegiant provided food vouchers. However, the restaurant we selected did not accept them, despite a desk agent assuring us they could be used anywhere. By that point we were exhausted, hungry, and had already eaten, leaving us no choice but to pay out of pocket. We understand that delays happen and that circumstances can arise that are beyond an airline's control. However, clear communication, accurate information, and a reasonable plan for affected passengers go a long way. Instead, we were met with confusion, conflicting stories, and very little meaningful assistance. Spending nearly a full day stranded in an airport with no clear answers is unacceptable. Based on this experience, I would not recommend Allegiant to anyone. The delay itself was frustrating, but the lack of honesty, accountability, and customer care made the situation far worse.

This airline is super sketchy. Oversold carry ons and then insisted people check their carryons, without any refund. Carryons cost more than checked. When no one volunteered, the gate agent threatened they would not board the flight until people “volunteered” to forfeit the carryon, and the money we paid for it.

Our flight got delayed from appleton, wisconsin to sanford, florida, a total day.We had to get an extra day hotel.Stay an extra day a car.Rental extra meals while we were there extra day of parking back in sanford, extra day of dog boarding et cetera.Et cetera, they gave us a grand total for 2 people two hundred dollars, talking to other people at the gate that only had one person on their ticket or reservation. I should say and they got the same $200. How does that seem right? Our reimbursement didn't even cover half Lousy customer service extremely rude

We paid for the bundle to get assigned seats. We had those seats when we checked in online for boarding. The allegiant staff did not ask us to move seats. They made us. When I told them we paid for certain seats the flight attendant rudely said "enough is enough" and made us move. They are refusing to refund me the amount we paid for the bundle to get assigned seats.

Soooooooo bad

Wasn’t allowed to fly because of having a baby

What a terrible airline. Waiting 3 hours now for a form of paperwork from maintenance. Airplane is dirty. Staff is rude. DASANI WATER. If you are looking to fly cheap look elsewhere. Prior to this ordeal, I had my seat “moved” yet they never reassigned me a seat, after waiting on hold with customer service for 3 hours to get an actual seat (that mind you I already paid for) I spoke with them for 30 seconds to get placed on hold for 30 more minutes, to then finally having my seat given back to me. 70 dollars for a carry on bag! Dont think about putting your carry on in the overhead storage unless you paid for it! You would think they are running a military organization in charge of enforcing overhead storage with the way these nasty flight attendants speak.