AllegiantReviews of allegiantair.com

I wish I could leave a rating less than 1 star. If I could, I would be torn between 0.25 star and a half star. The staff was great considering the 6 HOUR DELAY WAITING ON A NONSTOP flight from FLL. No wifi, uncomfortable seats that don't recline, no backseat pockets for storage, and the charging ports weren't turned on until we had been in the air for 20 minutes. My worst airline experience to date by far.

When I boarded the flight it wasn’t bad until I sat down when I sat seats were uncomfortable plane was dirty window was scratched and was creaking my water cup from the airplane barely fit on my tray table staff were kind and helpful the whole flight

My 91 year old mother flew today on this airline. We both spent the better part of the past 24 hrs trying to check her in online. She tried on her phone and laptop, as did I. All of the criteria we entered was correct; none of it was accepted. We were also on hold for hours while at dinner, only to be disconnected. If you check your bags at the airport, you’re charged 4-5X as much as the flight. This is why they make it impossible for passengers to check in electronically. (Do the math! That’s how they get away with such “cheap” fares!”) The line at the ticket counter was at least 1/2 hr… but we found a lovely ticket agent named Stephanie to help us. The wheel chair agent that my mother had asked for ahead of time, never bothered to show up. Stephanie saved the day, and got my mother through security and to her gate. This was the SECOND time that Stephanie had come to the rescue; she helped me a few weeks ago when I had a similar experience. Now I know that this is how Allegiant operates. Its business model is to scam its customers. SHAME on them. I’d rather walk than fly this airline. THANK YOU STEPHANIE!!!!

I was flown to the wrong destination and charged over 200 dollars for it. It was allegiant booking agent that made the error but allegiant investigatipon was dishonest in their response stating that I only mentioned my frequented city but acting as if I didnt \say BNA for Nashville instead of the Knoxville ticket allegiant insists I agreed apon. I'm now contestin thru my bank.

Ive been flying with Allegiant for a few years. Went to Miami, first flight, people get in 5mins before the plane is supposed to take off. We take off 20mins late. My return flight. I get to the airport in time, check in with the lady at the desk, go through security, get in security trouble time wise. Travel with 2 little girls under 5, run into toilet emergency for the little one, I get to the gate 15mins before flight is supposed to take off. Get denied access. Lady is cold as hell, doesnt help out at all, I have the 2 little girls in my arms they have been up since 4 AM. Wouldve taken me 2mins to get seated. Gotta spend another 1000$ to get a flight. Next flight I am on, people get in 5 mins before the flight, we take off 45mins late. Whats the difference from me? Customer service is absolutely pathetic. People are cold as hell. I have flown with them for a few years, they will never see me or my family again.

My husband left Kindle on plane. Allegiant called (that was good) and said to pick it up. Allegiant said they would be at ticket counter from 8-12. I went to Pgd. Waited in line. Allegiant employee refused to go grab Kindle until line was completely gone. Seriously? It would have taken 2 minutes. I waited over hour before they would wait on me. Employee on phone should have told me what time to come. Would have saved us all time & trouble. 👿

This was, without a doubt, the most horrible customer service experience I have ever had. First, it took 1 hr and 47 minutes to connect to an agent. Then, the agent was rude and by her tone of voice you could tell she did not care. I will be dropping my credit card as a “preferred” customer and I will fly United for my future travels.

I was thoroughly impressed with allegiant. I had to travel from Boston to Asheville with my dad who’s sick and needed wheelchair assistance from the curb to the plane. I had seen online that they offer assistance and an employee will bring out a wheelchair but I didn’t realize they would assist us the whole way, and they did! Every step of the way. And it was a life savior! The employees at both locations were very nice and kind with both me and my dad, and the others needing wheelchair assistance. It was just great customer service and I feel like you just don’t see or get that anymore but allegiants employees were really great. I’m guessing it’s a standard they hold (I hope so!) and not that I just got lucky because it was to and from, and then back to Boston again, and each time they were great. If you’re nervous about wheelchair assistance like I was, they got you!