Allara HealthReviews of allarahealth.com

Scam. They say they take insurance but bill it as a regular office visit. BEWARE if your plan is telehealth specific. The only way to talk to someone is to send a message and wait multiple days while they charge your card in the process.

My experience with Allara Health was very disappointing. I was initially told my insurance covered the appointment, so I proceeded with the visit. 2 weeks later, I was told I wasn’t covered and was responsible for paying out of pocket!! Looking at other reviews, it seems many people have had similar experiences with unexpected charges after being told they were covered. This feels like a concerning pattern and is very shady. I’ve never had this experience with dozens of other providers we’ve been to.

Allara was quick & easy to schedule. I was able to talk through my concerns and develop and action plan to improve my symptoms. I am excited to be able to have the care I need without being constrained to a physical doctors office hours and scheduling.

Kristina took the time to listen to the hurdles that make healthy eating difficult and provided solutions that are easy to maintain

So far so good. First appt. ended with some lab work orders, was able to follow up with a registered dietician through the platform as well. Had my follow up last night and after going through the bloodwork results, I was given a care plan that took my needs and lifestyle into account, as well as referrals to the necessary specialists. I have a follow up with the dietician tomorrow and I'm excited to continue on this path with Allara and their excellent providers towards reaching my health goals

I genuinely do not understand how Allara Health can call itself a healthcare company when actually getting help from them is nearly impossible. The lack of communication is completely unacceptable. I have sent MULTIPLE messages trying to get assistance and have been met with silence. Not a delayed response. Not an inadequate response. No response. Meanwhile, these aren’t questions about a clothing order or a subscription box—we are talking about healthcare and prescriptions. Prescriptions are not being sent in as they should be, leaving me repeatedly chasing down a company I am PAYING to manage my care. When medication is involved, communication and follow-through are not optional extras. They are basic responsibilities of a healthcare provider. And here’s the part that makes the lack of response even worse: there is no functional customer-service phone line for patients to call. Think about that. A healthcare company that handles appointments, medical care, billing, and PRESCRIPTIONS does not provide me with a reliable customer-service number where I can call, speak to an actual person, and get an urgent problem resolved. Instead, I am expected to send messages through their system—the same messages that apparently disappear into a black hole. So when Allara doesn’t respond, what exactly is the patient supposed to do? Then there is the billing documentation. Why should I have to repeatedly chase a healthcare company for receipts for money I already paid them? Providing patients with documentation of their payments should be one of the most basic administrative functions of any legitimate healthcare operation. And if you’re thinking, “I’ll just handle everything online,” good luck with that too. The app doesn’t work properly. The website doesn’t work properly. These are the very systems patients are supposed to depend on because Allara doesn’t provide a functional customer-service line. So when the technology doesn’t work AND nobody answers messages, patients are effectively locked out of getting help. Let’s recap: No reliable customer-service phone line. Messages repeatedly go unanswered. Prescriptions aren’t reliably sent. Receipts aren’t reliably provided. The app doesn’t work properly. The website doesn’t work properly. Yet somehow, patients are still expected to pay for this experience. What exactly am I paying for? Telehealth only works when the “health” part actually happens. You cannot build a healthcare business around convenience while making patients fight through broken technology, unanswered messages, missing prescriptions, and nonexistent phone support just to receive basic service. What makes this particularly unacceptable is that patients seeking this type of care are often already dealing with complicated health concerns. The LAST thing they need is the additional stress of relentlessly chasing their healthcare provider just to get prescriptions and basic administrative needs handled. I have been patient. I have messaged repeatedly. I have tried using the channels Allara provides. At some point, telling patients to “contact Concierge” stops being a solution when Concierge does not answer and there is no customer-service line to call when they don’t. I would strongly caution anyone considering Allara to think very carefully before signing up. Ask yourself what you will do if you have a problem with your prescription, billing, or account and nobody responds to you—because based on my experience, there may not be a human being you can simply call to resolve it. A polished online presence and promises of convenient specialized care mean absolutely nothing if the infrastructure behind them cannot reliably support the patients who are already paying. Healthcare requires communication, accountability, accessibility, and follow-through. Based on my experience, Allara has failed spectacularly at all four. Patients should not have to beg a healthcare company to provide the healthcare services they already paid for. Update: They reached out after MULTIPLE complaints on multiple platforms…… was the issue resolved??? NOPE Not at all!!!

I have spent years suffering and knowing something was wrong. I spent years trying to get my doctor to listen and work with me to find an answer. It wasn’t until I joined Allara Health that I felt heard and validated. Within a month of my first visit, I have answers and am on a path to better health! I am no longer alone in this journey and am not having to fight for help! Allara Health is worth every penny I have spent!

I felt like my doctor was competent and kind. I felt understood when I over explained my answers. She had lots of solutions to problem specific to my situation.