ALIGNERCOReviews of alignerco.com

PLEASE DON'T USE THIS COMPANY!! My experience with them has been a nightmare. I've had to stop treatment because they want to play games and act childish rather than address my issue. They ask you to send pics in to keep up progress and my aligners now don't fit correctly. According to them this started awhile back. Well okay, you hound me for pics why the hell wouldn't you tell me this then? Now Elly plays games and sends the dumbest email without providing any solutions. I feel like they do this for more money in the end to continue longer treatment. They ask you to do reviews at the very beginning before you start treatment. Do yourself a favor and wait if you do use them. I wouldn't deal with them off the customer service alone because if you do have a problem good luck getting it fixed. I'm sure alot of these good reviews are from them anyway.

AlignerCo asked me to leave a review so here it is. They have the lowest cost trays but really poor service. Not sure it’s worth the savings? Every communication with “Elle”, their fake support person, has been frustrating and difficult. It’s obvious they’re not native English speakers, my guess is China because of the poor grammar. They may be “based in New York” but their support is clearly not. Not happy and would not recommend. Make sure you ask them about their refinements policy. Do they do free refinements like other companies? I can’t get a straight answer out of them. Update: TrustPilot contacted me because AlignerCo tried to get my review removed. Guess they only want positive reviews?

Ele is trying to scam me! I know these have limitations but my preview barely moved, but they want me to shave my teeth down during in-office visits! I'm suspecting that I'm not a client, but they're still going to free-roll and have me screw up my teeth! I may come back and update this with a full story. Ele has an attitude like her parents own this company or something... Can't get another person to look over my stuff, and supervisor said they would call, but have not. They will scam you if you are not a potential client. They will just say we need you to come in so we can shave your teeth. Get straighter teeth with clear braces for much less and without visits to the clinic. This is false advertisement. Thank you for your email, I understand your concern and we really respect your decision not to proceed with the treatment, I have forwarded a request to our accounts team to process a refund for you. It takes 7-12 business days for the accounts team to process a refund after taking the impressions kit, shipping, and handling charges of $100 and once it has been processed you will be notified as well. In case of any questions or concerns please feel free to contact us and we promise the highest level of satisfaction. Thanks & Regards James - Senior Smile Crew Member ALIGNERCO- (877) 840-1561 They ended up refunding me everything except $100, so I filed a complaint with the FTC and did chargeback. Shady company ran by the Chinese or something, just freerolling people with straight teeth and scamming the ones without. Even if you dont qualify, they will say you do and tell you that you need to shave your teeth or be charged $100, either way you will be screwed for $100 or jacked up teeth down the road! Final Update: I contacted the Better Business Bureau and was able to contact the COO. I was refunded after the COO confirmed that Ele was trying to screw me over with shaving my teeth, and that James had no right to charge me $100 for shipping & handling.

So far my experience with Alignerco has been great. Far more affordable than other aligners also.

So far it's good. I've received my aligners about 1 month ago. The process was easy. The response from alignerco is great. I tried 3 different aligner company impression kits and alignerco customer service was the best. It would be great if more than 1 aligner removal tool was included with the aligners.

Great Customer Support! Rob is great, he is really patient, knowledgeable, and professional. I communicate with Ele over email and chat but I wanted to call in and talk to a representative. Ele doesn't deal with phone calls but don't let that shy you away from speaking to a different rep. Rob picked up and resolved my situation in a fast and friendly manner.

I was a little skeptical about doing aligners by mail but the whole experience was great. I did the impressions and a few weeks later received my first batch of aligners. I’m now done with all 12 pairs and my teeth are perfectly straight. I couldn’t be happier with the result and the customer service.

I’m in the stage where the treatment is done and I’m only wearing the retainers now. However I’ve informed them twice now that my bite is not right and that the left side of my teeth touch before the right side. All they keep saying is give yourself a few weeks to adjust to my bite like that’s gonna change my teeth from touching on one side first Updated * They are offering to send more aligners for $200 more lol this company is a joke. Don’t waste your money