ALIGNERCOReviews of alignerco.com

So far, so good.

Ele and the Team have been a joy to work with...extra patient and helpful!

Legit! Best value clear aligners service! Based upon imprint, modeling & approval process, delivery and first two weeks of clear aligners. Will await 5 star rating for completion, but well on way to 5 stars

I can't even remember how I found AlignerCo, because it's been so long since I have been dealing with them. I contacted them because I wanted to get my husband aligners for his birthday. He had been self conscious about his gap, so I thought he'd like this as a gift. I made the purchase in Feb 2020. What they do NOT tell you, is yes, they are based in NY, but EVERYTHING is produced overseas (which is why the cost is so low). I think NY address is just a warehousing hub, because the person I am dealing with now is in Canada, and the other person was who knows where. The downside of the cost being so low, is that they take eons to answer emails, then take weeks and weeks (this is not even an exaggeration) to get literally ANYTHING to you. As previously mentioned, I started this process over a year ago. My husbands process should have been about 8 months (7 for the upper). Paying for the aligners wasn't a problem, neither was setting up an account or watching the money disappear from my bank account. When I hadn't heard anything in a few days, I called. The same person that was assigned to me, answered the phone. She said she would check the status and call me back. She did not. Instead, she emailed me 2 days later. I get the impression kit in the mail and we follow the directions. We send photos of the impressions and they're not approved. We do this 2 more times. Only AFTER we wait well over a month (we are now in May, I purchased end of February) to meet with a dentist, we realized the clay goes over the top of the impression tray, not up to the edge as the images depict. Up next is one set of fabricated aligners. The back tooth is included, and it hurts my husbands mouth. They say they will omit the last tooth on the alignment because it's his molar and it will not shift anyway. They send the first 5 of 16 trays and say they want us to test those before they produce the others to ensure they fit properly and are comfortable. These 5 did not inclide the last tooth as requested. After my husband finishes step 2, they say they will produce the rest. They arrive just over a week later than they were supposed to, so my husband had to wear step 5 for 3.5 weeks. Steps 6-16 for the top, and 6-18 for the bottom had the last tooth molded onto the aligners. Of course, I emailed them back and tell them they were not like this for steps 1-5, and we need them removed. Ele tells us to keep one set, try to use a nail file to reduce the length, and she will send us a FedEx label to return the rest to get fixed. Weeks and weeks pass and I am getting excuse after excuse about the aligners. I do not understand what on earth is taking so long, the aligners were already fabricated- they just needed to be trimmed. A manager finally responds and says he will take care of it, and will refund me $100 for the troubles (which now they're offering $200 off so that did nothing in hindsight). He goes radio silent for a week and finally tells me when the adjusted aligners will ship. They shipped 2 days after that, but whatever. I now have someone named Alice because I didn't want to deal with Ele anymore. Instead of responding to emails of status, she would just ignore me because she "didn't have any answers to give me." Steps 6-16 go fine. Steps 17 & 18 are for the lowers, so my husband has to wear the retainers for the uppers. Now the uppers don't fit! The back of the retainer is hanging down and does not snug my husbands teeth. They're also too tall on one side and jamming into his gums, and then only covering 3/4 of his teeth on the other side. So I emailed Alice (over a month ago now) and give her updated photos and explain about the retainer. She tells me that she will order a new retainer, and to continue to wear step 16 instead of the retainer for the upper. Last week I sent photos of the final step (step 18), and ask where the retainers are. She tells me they are in the final stages of production, and should arrive shortly. A week passes and Alice emails me to tell me that they need new impressions to create a new retainer... What! Why was I not told this a month ago?? How can something be in final stages of production before you sit there and ask me for something like this? This should have been asked for from the beginning. She gives me some cockamamie excuse and tells me the clay will be sent out in 2-3 days. On the third day (today) when the clay should have already shipped, she emails me to tell me she will rush production (3 WEEKS!!!!!!) once the molds are received. But this is NOT a 3 week process. We have to add in the time it takes until they ship the clay which they hadn't done yet, (and they wanted to waste even more time to do a video session), then wait for the impressions to be returned, THEN they send it overseas, and THEN the 3 week process will start! Get out of here!!! For $200 I can get retainers done locally and these people can go kick rocks. I'm SO over them!

Process was simple, and instructions were really easy to follow. This is my 4th week using it, and it has been amazing! I sleep with them and keep them all day on, except when eating. Easy to clean as well. You can feel the pressure on your teeth, but no pain at all. I can see a difference now, and can't wait to see how my teeth are going to look at the end. Oh! And their customer service is amazing!

Had my aligners in for nearly a week now & so far everything has ran smoothly with Alignerco. Very professional customer service from start to up-to now. Ele has been so very helpful. Can’t speak for the end result but I’m pretty sure I will be happy with my new smile!

Began the process beginning of Feb2021 and they still haven't made progress with my aligners. After them taking just about 4 weeks to ship my impression kit, and me getting confirmation from Ele to send back all materials to them after they signed off on my impressions, she came back requesting I purchase a whole new impression kit. Given I was instructed to send the extra materials back, I asked for one to be sent to me, but they pushed back and ultimately I had to pay for another kit, which makes me question the integrity of the company. Response time from customer service can take some time, and they are not too friendly. My review is solely on my experience with the company and not the aligners given I have no idea when those will even come on. Two months of waiting now, and hoping for something soon. Update as of May 2021: Finally got my smile projection which created two large gaps in my smile that are not currently there. When I asked for them to be redesigned as I do not want gaps in my teeth, they said that is what they can offer. I have asked for a refund a week ago, but still have not heard a response. Would recommend to STAY AWAY FROM ALLIGNERCO.

Just excellent