ALIGNERCOReviews of alignerco.com

Very helpful and kind

I spent $995 and six months diligently following ALIGNERCO’s clear aligner treatment plan. I wore my aligners exactly as instructed, and even provided photographic proof of compliance. Despite this, my treatment failed to produce the promised results. Instead of taking responsibility and providing corrective treatment at no cost — which any reputable company should do — ALIGNERCO repeatedly tried to sell me a second treatment plan, starting at $945 and eventually dropping to $370. In other words, I was expected to pay again for the company’s failed product. Their policy about “keeping all aligners until the end of treatment” was never made clear enough to me, and even so, that doesn’t justify asking a paying customer to start over at their own expense when the original plan failed. I’m now pursuing a chargeback to recover my $995. If you’re considering ALIGNERCO, I urge you to think twice — the savings aren’t worth the risk of paying for a service that may not work, and then being told it’s your fault.

I’ve honestly had a bit of a challenge ever since starting my journey with AlingerCo. Speaking with multiple different reps with constant miscommunication, but today I spoke with an AMAZING rep named Elaine Kelley! She is by far the BEST representative I’ve spoken to since I started my Aligner journey. She was not only polite, professional, & clear with communication, but she went above and beyond to help resolve my issues! She deserves recognition & praise for her amazing customer service!

Kevin was great during the impression call

Great job good customer service

Kevin was very helpful and made the process so much easier for me.

I've made impressions in the past. I also watched videos as a refresher. I didn't want to have to do their free video call. I did my impressions and they approved the pics. Then they received them and said they wouldn't work. They said I would need to do a video call. So, I did that. The technique the person showed me, Alignerco could have easily just made a video demonstrating. They want to get you on the video call to try to upgrade your purchase. The lady that walked me through the steps was pretty professional until half way through the process. Then she began to try and sell me the upgrade from day to night. She explained the difference and said I could think about. A minute later she was asking if I decided. That's not getting to think about it. This happened several more times the remainder of the call. I felt bullied. I already said I would think about it. Definitely felt like she must get a commission for an up sell. She said the day time aligners were more likely to break because they weren't made of a material as good as the night time ones. She said the night time ones are made of better material due to teeth grinding. She said the day time ones would probably irritate me because I would have to wear them so many hours. She said they would be difficult to talk with. If you're selling a product shouldn't they both be good? Then she asked why I didn't want to upgrade. I said I had done research and wearing them just during the night took longer because your teeth shift back slightly during the day. So, it takes twice as long to get the results. She said she had never heard that and it was wrong. She said it in a very condescending way. She was pushy and rude. She asked me again if I would upgrade. I said I was gonna stick with what I chose but I would think about it. Then she sent me a link to give a google review and a trust pilot review. She asked me to do the review while she was on the phone and send her the screenshots while we were on the phone. An upstanding company doesn't do that. How can I give a review when I don't even have my impressions yet and this has been my experience up to this point?  I'll update this review when I receive my impressions. And again after months of usage.

I left my retainers at a restaurant today and the waitress threw them away. I chatted with Ele on the Alignerco app and she not only offered me a special, but I was able to order new retainers within 5 minutes WITHOUT having to go through the hassle of waiting for an impression kit and that whole process that sometimes takes WEEKS. She was very efficient, very professional, and very knowledgeable. I’m a life-long customer!