alightReviews of alight.com

This company. 1 st. The training is horrible. They don’t like to give raises and when they do they are only .30. They pay their BA’s good but Customer service reps get a lot less. The micro manage and they are ridiculous with QA They are not concerned with employees and they only award you for your work if they like u. Also they claim they have a bid for the hours u work. That’s a lie. Every year I try to get my old hours they took from me but they give it to the new hires. They don’t give a damn about the people that been her all this time working their ass off. U can’t even get a second damn job working for them because they give u a bull a schedule

Didn’t follow through. No contact. On line chat is useless, agents disconnect. Company is a total mess. They contract to agents that are licensed within each state to follow up and go through plans with the member. Whatever happened to AON by selling out to ALIGHT is a failure. Thanks a lot Merck for outsourcing my benefits to a company that fails your retirees.

The worst customer service experience ever . Good luck it is impossible to get anything done . Surprise this company still in business.

I recently used Alight to administer cobra benefits; for over a month they could not figure out how to set up automatic payments from my bank; delaying my health coverage. If there is a way to give them a negative star please let me know.

Truly perfect for the modern day style of healthcare where everything is difficult, they make it impossible to use YOUR OWN MONEY, and they have their heads so far up their own backsides if they choke, slap their asses to make them breathe. These peope are pure scum who make sure that HR is about keeping people down in any and EVERY way these scumbags can. Customer support is an absolute joke, I have spent DAYS repeating THE SAME THING over-and-over again, I would have more luck staring at a blank wall than dealing with these inmoral, unethical pieces of garbage.

Trying to obtain my short term disability is ridiculous. They received my providers paperwork but they are still delaying approving it. They say they fax the provider but it was never received..once can be explained twice is their issue. Case Managers are rude and they do nothing.

Terrible service. Cannot pay for Cobra online - repeated error message. On indefinite hold (despite a repeated message that "your expected wait time is 3-4 minutes"). Also, the number of times I have had upload receipts to verify HSA payments is ridiculous. I cannot understand why any company that claims to care about its employees would use this benefits platform.

The mobile app is utterly useless. I could not execute requests online as I had done with fidelity. Consequently I was forced to speak with a customer service rep that only did half the job. I called back to rectify the dumpster fire of a mess that was created. I waited the two business days for a resolution. They had closed the ticket without even looking into it and left some canned response for me to call if I had questions. I opened another ticket. I called and the said they were working on it. After fourteen+ days I just pulled a total distribution to a firm that is responsive. They are a bunch of Shylocks!