Alfred AngeloReviews of alfredangelo.com

Alfred Angelo has the worst customer service I have every experienced in my life! Don’t get me wrong, my initial visit was great. I had one on one attention for my full 2 hour appointment. They were patient, very helpful, talkative, and answered all of my questions. I even ended up purchasing a dress that day! But sadly, this is where the happy story ends. About a month later, I made another appointment to look at bridesmaid dresses and accessories. For the duration of my 2 hr. appointment (that they insist you make with them to ensure ample time and attention for each customer), my family and I were completely on our own. I was helping my sister in and out of dresses, getting different sizes, etc. My mother approached our sales lady to ask for some help multiple times. Each time, the girl told us that she would be with us soon, and then continued to make sales at the register and assist walk-in customers. We ended up spending well over an hour, sitting there waiting for assistance. When we expressed our frustration about the situation, they basically did nothing. They apologized and said that this wasn’t at all typical of them! Thinking maybe it was just a fluke thing, I let it go. Recently I received a call from them letting me know my dress was in, but that I had to pick it up in a week or else they were going to get rid of it!!! I was completely baffled! Before purchasing my dress, I told them that I was from out of town and asked if it would be a problem for them to hold onto my dress until I was back in town. They assured me that that wouldn’t be a problem, and that they do that a lot for their “out of town girls”. When I reminded the lady of what they had assured me, she said, “We can’t keep your dress here. We need to move inventory.” Seriously?!?!?!? Now I am busting my butt to try and get back to that store so that they don’t get rid of the dress that I paid for! I started talking to more people who had purchased their dress at Alfred Angelo, and found out that they all had similar stories. Basically, the sales people are really nice to you until you buy a dress. Once they have your money, or even a deposit for that matter, they don’t give a crap about you and they treat you like dirt. They are flat out rude!!! Now I am reading about dressed being the wrong size and stuff… this is a total nightmare! I really wish I read these reviews before I purchased a dress from that store. I really think that the only people leaving good reviews are employees of Alfred Angelo. Like I said, I haven’t met a single person who had a good experience at this store.

Where do I start....I ordered my dress and when it came in, it did not begin to fit. They insinuated I had gained weight. They measured me and found out that my measurements were the same as when they ordered the dress. However, they then measured the dress and discovered that the dress had been labeled with the incorrect size. So, we then sent away for the dress in the correct size. The dress came in the second time. It still did not zip up the back. The seamstress said not to worry as the sides could be let out. I then went back months later to get my dress altered, and the seamstress told me that there was not enough material to let out and that we'd need to re-make the back of the dress, and that I'd need to purchase fabric to do so. This totalled around $450....Then, there would also be the hemming and bustling fees of another $400....So, now the alterations are costing as much as the original dress. (Mind you, my weight and measurements have not changed since the dress was purchased). The store manager (San Gabriel, CA) would not work with me on an exchange, refund, or return. She said the receipt says "no refunds, returns, or exchanges." So, they deliberately sold me a dress that was not the right size, so they could make tons of money in alterations... I went to David's Bridal and found a dress that fit me perfectly (no alternations necessary) for a fraction of the price they wanted for alterations. So, basically, it's ok for them to sell us the wrong size, and we are stuck with the dress...! They also tried to charge me a storage fee for the week they were holding my dress until I could decide if I wanted to actually have it altered by them or not. There is nothing in their contracts about storage fees. I will be seeking legal counsel on this matter and will definitely be reporting them to the Better Business Bureau! Total thieves!

Bought my dress at an Alfred Angelo in Monroeville, PA which had fair customer service. Dress came quick and people were helpful. Moved to Allentown and did not know any bridal shops int he area, so I decided to use Alfred Angelo for my alterations since I knew the name. It's been the worst experience I've had and sadly, the most stressful point of my wedding. Here's what's happened SO far : - Made an appointment 2 months early, about 6 months before my wedding for a fitting. Showed up for my appointment, was told I did not have one. Tried to reschedule me for a few weeks away. Employees didn't believe me, so I showed them my appointment card and told them I was booked and could not reschedule. Seamstress was on vacation, so I was pinned by another seamstress. Was told the dress would be sewed and be finished at my next appointment. Unfortunately, it got worse from there. - Showed up for my "final fitting." Seamstress tried to give me the wrong dress. They went in the back and could not find MY dress. So I had to wait almost an hour for the seamstress to go back to her house to find my dress. The dress had not been sewed or touched since my first appointment. Seamstress even said "I haven't seen this dress yet." I had to be repinned. Asked when my wedding was and I told them. Response was basically, "oh we have plenty of time to get it done." Had to be rescheduled for ANOTHER final fitting. My wedding is less then a month away. My dress was supposed to be completed and it is not. Frankly, I'm terrified that it will not be done or lost again before my wedding. The stress and anxiety that I have been through at this place was not worth it. But best advice for any bride is if you like the dress, find it elsewhere at a boutique and if you need alterations, don't walk but RUN, RUN, RUN somewhere else. I would never, ever go through this again.

I cannot believe that there aren't more negative reviews about this Alfred Angelo store! Unfortunately, I did not go into the store myself to check it out (I am the bride and I bought my dress elsewhere, thank God!). However, I liked a dress they had for my bridesmaids and flower girls so all of my bridesmaids and my flower girls got their dresses there. Every person that store is rude! They made nasty comments to BOTH of my sisters! Not only that but they ignore you when you are obviously looking for some assistance! So my BIGGEST problem which is even WORSE than their customer service issues.... They ordered the wrong size for one of my flower girls and, of course, we have no recourse! Brides BEWARE of Alfred Angelo in Arlington, TX!!!!!!!!!!!!!!!

So far I am not impressed at all with the customer service of the Alfred Angelo store in Whitehall PA. I ordered my dress at the end of October 2009 for my wedding in Sept 2010. My dress ended up coming in very quickly at the end of January, when I went to pick it up I tried it on in the store before I left , I was upset to see that it was made incorrectly. The store offered tor remake me a new dress, basically I had to choice but to go with it since I was unable to get a refund as I was told this was not an option because there was plenty of time before my wedding to get a new dress made. At this point I was told by the manager my dress would be ready in about 3 months, since then I have called once a month to check on the status. Each time I called the ship date has been pushed back from the end of April, till the 15th or May, when I called on May 17th I was told it was shipped, now on May 28th after hearing nothing- I called to see what happened, the ship date has been pushed back to sometime in July. When I spoke to the manager on the phone she implied that I should have spoken to her directly and not any other sales person about the ship date...like I had some fault in this matter. I would think that being the manager of the store, she would be tracking issues since it was a mistake on Alfred Angelo's part...customers should not have to repeatedly call to find out what the hold up is, they should be tracking problems on their end. I would also expect that the other employees should be able to answer questions from customers. The manager also had no compassion, she did not even seem apologetic.... that would have gone a long way when speaking to someone with a problem on a purchase that is so special and expensive to brides. I am also scared that if my dress comes in wrong the second time in July, I will be forced to take the dress and have to wear it because it is way to close to my wedding date to get another on and I will feel totally cheated. So now because of the long weekend I have to wait till Tuesday so the manager can find out what the problem is, can't wait to see how this goes. ...at this point I have no confidence in this company what so ever.

I ordered a bridesmaid dress from the Alfred Angelo store in Jacksonville, FL. I ordered the dress in early January 2010, paid the $15 fee for express shipping and was told the dress would be in by end of February before I moved to South Carolina. The wedding was April 24, 2010. Once the dress came in, it had a flaw on the bust and the Store Manager, Ann Wallace, informed me that she had reordered the dress because she wanted me to have a perfect dress. I asked her to send me the original dress so that I could make the decision as to whether I wanted to keep the flawed dress or continue with the reorder. I asked her to proceed with the reorder. The second dress came in about a month later. I sent the original dress back to the store and asked Ann to send me the 2nd dress. She stated that the dress would be sent out that day, a Friday. After 1-2 weeks, I still had not received the 2nd dress. So I called the store and asked for a tracking number for the dress as I had not received it yet. I was told that it was still in the store and had not been shipped. The store employee then had the dressed shipped to me. Once I received the 2nd dress, I noticed it had the same flaw in it as the first dress, but the snag was worse than the 1st dress. I called Ann to let her know this, and it seemed that the store employees did not inspect this dress before shipping to me. I then drove the dress from South Carolina to Jacksonville for her to see and discuss my options. I asked her to discount the dress or alterations and she stated that she would not be able to authorize that. She then stated that she would give a $5 credit for my trouble and I felt that this was a huge slap in the face as I had driven from South Carolina which is a 500 mile roundtrip. I have spent more in gas, lodging and food than the cost of the dress traveling back and forth to deal with this situation at the store. At this time Ann contacted merchandising to see if there was any way to order a 3rd dress in less than 2 weeks. They informed her that would be possible. So she ordered the 3rd dress and it was due in on April 22nd or 23rd, a day or two before the wedding. I was to pick up the dress and have it altered the day before the wedding. As of April 23rd in the A.M. the dress had not come in. I asked Ann if the dress could be discounted for the inconvenience of the issues or if she could authorize a discounted alteration fee. She stated that she had never heard of that being done. I also called to inform Ann that I would not be attending the wedding as I had been very ill in the hospital the day before and could not travel to Orlando for the event. I asked her if I could get a refund on the dress first of all because I still had not received the dress and secondly, I was ill and no longer needed the dress. I asked, “If I would be stuck with the dress?” Ann stated, “I don’t want to be rude, but in your own words, you are stuck with the dress”. She stated that she would get the dress in the mail to me a few days after the wedding. As of Friday, May 7th, I still had not received the dress, so I called the store and left a message in the morning time. As of today, May 10th, I still have not received a call back. So I have called the store and the lady that answered the phone stated that Ann was on a conference call and asked to take my contact information and would have her call me back. Just about the time I was going to hang up, she said that Ann was coming, if I would just hold one moment. I agreed. Ann would not pick up the phone to speak with me. I heard her talking and answering my questions through the store employee in the back ground. I asked when the dress was mailed and Ann stated, “If she hasn’t received the dress by Wednesday, May 12th, give us a call”, I asked again when the dress was mailed and Ann stated, I don’t remember the day, just give us a call on Wednesday if she has not received the dress”. I don’t feel that my experience has been a good one and would not recommend this store or brand to anyone. I have talked with the bride and we both have read reviews that were negative from other brides. I feel that store managers should be empowered to discount or make some kind of concession for store or manufacturer errors. None of the faulty dresses or faulty customer service was due to any error on my part. The treatment and run around that I have received is not acceptable.

After a long and unrewarding bridal search in Baltimore I ended up at Alfred Angelo by chance. I saw the store while driving and stopped in figuring I had nothing to loose. I was serviced promptly despite not having an appointment. The first two dresses I tried on were a miss but the last one was absolutely gorgeous. The customer service was excellent not pushy at all. I also recieved a 15% discount on my dress. It arrived on time as promised and I couldn't be happier. You will not be dissappointed by the selection. I'm sorry to hear about the bad experiences of others but if you want good services, affordable prices and a beautiful product head to Alfred Angelo!

GET EVERYTHING IN WRITING. Went to store in Beverly Hills. They seemed nice, told you whatever you want to hear to make sale, but once the money is out of your hands-story changed. Beware of alteration costs. Told me at time of purchase around $300-denied this afterwards. How does $400 for a hem and bustle sound - not including other alterations?! Be prepared to pay an extra $60 to expedite getting material/lace otherwise you won't get it on time. Terrible customer service. Sorry I didn't listen to previous reviews.