Alfred AngeloReviews of alfredangelo.com

Had a pleasant experience in the store but everything went downhill from there. Basically, when I was measured, they told me I was a smaller size than I expected, and I made them size me up just in case. Always easier to take a dress in than to add to it. They told me their dresses run big, and it was definitely going to be big on me, so I was very comfortable with that decision. Well, I got my dress 3 months later, and it was way too tight in the rib cage area. The bust and waist are fine, maybe even a little loose. My measurements are the same as before, but I can barely zip it up. I can't breathe comfortably or move around in it. Another girl in our bridal party had the exact same issue, along with other manufacturing defects with the dress. When I called the store, they said they could do nothing for me since there are no exchanges or refunds allowed. So if they happen to measure you and order you the wrong size or make the dress wrong, they can do nothing for you. Sounds like a terrible business plan. I can easily (and will in the future) go to many other stores where they will actually correct their mistakes. So to sum it up: 1. Size people correctly. When in doubt, go up in size, not down. 2. If you do make a mistake in your sizing or dress-making, own up to it and correct it. I did nothing wrong. I went into the store, got measured, placed the order, paid, and patiently waited. I'm now stuck with a dress that is too small and a store that is not willing to work with me. You can't try on your exact size in the store because they don't carry all sizes. You rely on them to size you correctly for their dresses. They know their own dresses best. (Or so you would think.) You have to pre-pay for the dress ahead of time, which was about $200 for us. You then have to wait 3 months for them to make the dress. And if the dress happens to be too small, which makes it very difficult/impossible to alter, they can do nothing for you to correct their mistake. REALLY?!?! They don't have anything in inventory either, so it will take a long time if you do want to order another dress and spend more money with them. Oh, and they did say I could make an appointment for alterations, but I know they just want my money. And they charge way more for alterations than other places. My friend was quoted more than 3 times what another place cost. We have plenty of other friends who will be getting married in the future. I will tell them to definitely NOT go to Alfred Angelo's Bridal since our bridal party has had so many issues already, not just mine. David's Bridal is WAY better with their policies and their customer service.

Before placing the order in January for my dress, I spoke with the seamstress about my ideas for it, her response was "oh yes, that will be easy, no big deal" so I ordered my Disney, $1500 dress with bustier and slip coming to a total of over $2000. After this, we spoke to the seamstress about bridesmaid dresses. Long, each one with different straps. She suggested the dresses, said we could hem each one and use the additional fabric to do the 5 different straps with no issues. Each bridesmaid was there to speak with her before we placed the order. Now, Alfred Angelo gives a military discount for the bride. 30% off. But since my dress was Disney, and they can't give discounts on Disney, Joselyn (a worker there) told us we could have the discounts on the bridesmaid dresses and confirmed a total price of $147 per dress, plus alterations with all of us. So we ordered them at the end of April. When my bridesmaids went to pay, they were charged full price for the dresses. They said bridesmaids do not get the military discount. Jocelyn then looked at my bridesmaid and told her I was a liar and she never told me they could have the discount. After many conversations with different people, the discounts were given for my bridesmaids. When they went to pay again, they were told no. Apparently, someone had put the military discount on another girl's account, instead of mine. More phone conversations happen...this was finally fixed. The bridal dress came in in May, the seamstress said "do you still want to do those alterations to your dress?" of course I do, that's why I bought that particular dress. Her response? "oh no, it's too much work and will be an extra $800 with the extra fabric" being upset, I decided to go a head with the alterations. She said to make an appointment with her in August since the wedding was in October. So I did. The bridesmaid dresses came in and we set appointments with the seamstress for August as well. My appointment came along and they told me the seamstress had moved and they had a new seamstress that I had to work with. After a very long conversation with her and the manager we were able to explain to her what alterations I wanted on the dress. She started my dress. When the bridesmaid appointments came, the seamstress said they could not do straps on the dresses because there was not enough fabric. I asked what we could do and she said there was not enough time to order anything and we would have to come up with a different solution with the little bit she could get from the hem. She hemmed the dresses and put a train on all 5. After this (a few weeks before the wedding) Alfred Angelo fired her. They assured me that they were getting the original seamstress to come back and work on my dress. A 3rd seamstress was hired. She said the last seamstress had messed up my dress and she was working hard to fix it. She fixed the hems on the bridesmaid dresses and said she could try to make straps, but there was not enough fabric for different ones and asked why I hadn't ordered some when I was told originally. Apparently there was time. A week before the wedding, my dress was still not done. The seamstress had made the additional skirt I needed entirely too tight. And she said there was nothing she could do about the bridesmaid dresses. A worker, that knew all the issues I was having, asked why we didn't order sleeves a couple weeks before for the bridesmaid dresses and I explained we were not given that option and asked, again, if I could place a rush order. Again, I was told no. When I had ordered the sleeves for my bridal gown with the additional fabric, the girl told me to order a certain size for my shoulder width and I did. When the sleeves came, they told me they were too big and I would have to pay extra to take them in, I did, and the sleeves were never taken in, they actually were the correct size. Now, the additional fabric I had to order for my dress was over $200 of fabric and there was so much left over after, I was very irritated. And they kept it. I was not reimbursed for these issues. I was able to pick up my wedding gown less than a week before the wedding and 2 of my bridesmaids were able to get their dress the day before the wedding, with the sleeve work being completely flimsy and rushed. Needless to say. I'm contacting their corporate office about all these issues. I suggest going literally anywhere else than here.

One of my bridesmaids was measured incorrectly. They tried to fix their mistake by offering her a different dress, but my reason for buying matching dresses was so all the bridesmaids would match. My wedding is in 5 weeks and they may not be able to get me the dress we ordered in the size we need by my wedding!

I ordered a bridesmaid dress at the Greece, ny store. They didn't have any sizes in the dress I wanted. So I had to try on a size 4 and 10 when I am usually a 6. The lady said I should order 2 sizes up because it is "easier to take away fabric than it is to add"... Which ultimately made me spend almost 150 dollars in alterations which would be unnecessary if I had ordered my correct size. Also - I was told when I ordered the dress that alterations would be about 40 dollars.... So let's make people get bigger sizes to pay for ridiculous amounts of alterations. Very unprofessional and I will let everyone I know hear about this. Not acceptable.

I ordered a dress that was a poor replica as pictured in the book Alfred Angelo Bridal uses to advertise. I was told that the seamstress would be able to make the dress looked as pictured. After 7 months, I was told - the dress doesn't always come as pictured. One month before my wedding, I am stuck with no dress and a manager not willing to come up with a solution. The manager had a poor attitude, she was rude and has no customer service skills and I would not recommend anyone to this store. The one star if for the assistant manager who tried to find a solution but unfortunately - the manager undid all of her hard work.

Arlinton TX. store. All went well until dress came in and needed to be altered. Insisted the bride and mom of bride order two sizes bigger then they normally wear. Bride's bodice needed to be taken in 6 inches which resulted in the bodice looking nothing like the sample/picture. Due to the reconstruction it is now shorter- 2.5 inches above the floor. They want to keep altering it until it's "fixed". Wedding is 6/20/2015. Not sure what can be done. Managers want pictures, which we took and sent, to show the problems. It is a Disney collection dress. Next contact may be Walt Disney corp. Mom's dress altered 3 inches in. Bridemaids insisted on ordering actual sizes they wear. Guess what, NO alterations needed. Wonder why?? It's Angelo's factory in China. Should be same sizes.

I am very disappointed with alfred angelos in boardman, Ohio . I spent $2,000 on my dress and accessories. Then I spent another $1,000 on my bridesmaid dresses. I made appointments and every time I showed up for my appointment, they would basically ignore me the whole time and focused on other brides. They rushed and 3 of my bridesmaid dresses can back in the wrong sizes and it wasn't just minor adjustments that needed made, I had to order new dresses. I was so mad. They also begged me 2 times a week for 100 dollar payments when I was clearly told I could pay 100 a month til they came in. They really hounded me around christmas and my dresses never came in when they said they would. They were suppose to be in 2 months before my wedding . They came in a month before and because they were made wrong i had to pay extra to put a rush on the orders. Then I used the alteration lady for my dress. She charged me 200 bucks and was suppose to be there when she brought the dress back to make sure everything fit right. They just called me and told me to come pick it up and it had to be picked up that week or it would be sent back due to store policy. I was out of state for work so I had to have someone else go get my dress. I was very disappointed with the professionalism and work ethic. I had 3 friends go elsewhere for their dresses and bridesmaid dresses after seeing how I was treated. I will never recommend anyone to this business unless things are changed. This is supposed o

This is the most rude and unprofessional company I have ever dealt with. My maid of honor placed and paid for her order in person on October 4th. On November 10th I went with another bridesmaid to pick her dress up. While we were there I inquired about my MOH's dress. There was no order anywhere. Annoyed and just wanting to get her dress in ASAP, I left a check with them to hold for a few days until I got paid. When the manager called to run my check I approved everything. I received a call back asking for my dl# and was promptly told that there would be an $85 balance when the dress was picked up. When I asked for what, I was told for a rush fee and rush shipping, which I assumed when I left the check wouldn't be included because it was a error on their part; not to mention that wasn't what I was told the cost of the dress was. Then I was told the dress could not be guaranteed to be in for my wedding. As it happened I was at work, and could not begin screaming. I hung up, called my bank, and put a stop payment on my check. A week later my MOH got a call from her husband that their account was overdrawn by $200 because all of a sudden they wanted to run her check from Oct!!!! She fought for her money and got it back. Now today I get a letter in the mail saying they have turned me over to telecheck. WORST COMPANY EVER!!! Not to mention my emails have been ignored by corporate.