Alfred AngeloReviews of alfredangelo.com

Every single bridesmaids gown was made wrong. Alfred Angelo took the gowns back, stating that would fix them or replace them. However it has been weeks and no gowns and no word for Alfred Angelo 's. My wedding is in a month, so now even if we get them back there will not be time to alter them. Beyond disappointed.

I recently picked up my wedding dress and I'm extremely disappointed in what arrived. To start the dress was brought out all wrinkled. There are strings hanging from what is supposed to be a brand new dress. The beading is also lifting off and doesn't lay correctly. When I was zipped into the dress the top clasp pulled out and now needs to be reenforced. The dress ordered for me is too big, you can see down into the front of the dress due to a gap where the dress doesn't sit right and I have no figure or shape at all in this trumpet style dress. I was told that the dress being ordered would fit my chest and I would only need to have a little bit of the waist brought in. But because the entire dress is too big the whole thing needs to be altered to fit. So now I have to pay for a larger alteration and to also have these dress defects fixed. The only reason I rated you 2 stars is because at least your staff is nice. I'm beyond disappointed and frustrated. This is turning into a nightmare.

So far I am not impressed at all with the customer service of the Alfred Angelo store in Whitehall PA. I ordered my dress at the end of October 2009 for my wedding in Sept 2010. My dress ended up coming in very quickly at the end of January, when I went to pick it up I tried it on in the store before I left , I was upset to see that it was made incorrectly. The store offered tor remake me a new dress, basically I had to choice but to go with it since I was unable to get a refund as I was told this was not an option because there was plenty of time before my wedding to get a new dress made. At this point I was told by the manager my dress would be ready in about 3 months, since then I have called once a month to check on the status. Each time I called the ship date has been pushed back from the end of April, till the 15th or May, when I called on May 17th I was told it was shipped, now on May 28th after hearing nothing- I called to see what happened, the ship date has been pushed back to sometime in July. When I spoke to the manager on the phone she implied that I should have spoken to her directly and not any other sales person about the ship date...like I had some fault in this matter. I would think that being the manager of the store, she would be tracking issues since it was a mistake on Alfred Angelo's part...customers should not have to repeatedly call to find out what the hold up is, they should be tracking problems on their end. I would also expect that the other employees should be able to answer questions from customers. The manager also had no compassion, she did not even seem apologetic.... that would have gone a long way when speaking to someone with a problem on a purchase that is so special and expensive to brides. I am also scared that if my dress comes in wrong the second time in July, I will be forced to take the dress and have to wear it because it is way to close to my wedding date to get another on and I will feel totally cheated. So now because of the long weekend I have to wait till Tuesday so the manager can find out what the problem is, can't wait to see how this goes. ...at this point I have no confidence in this company what so ever.

I ordered a bridesmaid dress from the Alfred Angelo store in Jacksonville, FL. I ordered the dress in early January 2010, paid the $15 fee for express shipping and was told the dress would be in by end of February before I moved to South Carolina. The wedding was April 24, 2010. Once the dress came in, it had a flaw on the bust and the Store Manager, Ann Wallace, informed me that she had reordered the dress because she wanted me to have a perfect dress. I asked her to send me the original dress so that I could make the decision as to whether I wanted to keep the flawed dress or continue with the reorder. I asked her to proceed with the reorder. The second dress came in about a month later. I sent the original dress back to the store and asked Ann to send me the 2nd dress. She stated that the dress would be sent out that day, a Friday. After 1-2 weeks, I still had not received the 2nd dress. So I called the store and asked for a tracking number for the dress as I had not received it yet. I was told that it was still in the store and had not been shipped. The store employee then had the dressed shipped to me. Once I received the 2nd dress, I noticed it had the same flaw in it as the first dress, but the snag was worse than the 1st dress. I called Ann to let her know this, and it seemed that the store employees did not inspect this dress before shipping to me. I then drove the dress from South Carolina to Jacksonville for her to see and discuss my options. I asked her to discount the dress or alterations and she stated that she would not be able to authorize that. She then stated that she would give a $5 credit for my trouble and I felt that this was a huge slap in the face as I had driven from South Carolina which is a 500 mile roundtrip. I have spent more in gas, lodging and food than the cost of the dress traveling back and forth to deal with this situation at the store. At this time Ann contacted merchandising to see if there was any way to order a 3rd dress in less than 2 weeks. They informed her that would be possible. So she ordered the 3rd dress and it was due in on April 22nd or 23rd, a day or two before the wedding. I was to pick up the dress and have it altered the day before the wedding. As of April 23rd in the A.M. the dress had not come in. I asked Ann if the dress could be discounted for the inconvenience of the issues or if she could authorize a discounted alteration fee. She stated that she had never heard of that being done. I also called to inform Ann that I would not be attending the wedding as I had been very ill in the hospital the day before and could not travel to Orlando for the event. I asked her if I could get a refund on the dress first of all because I still had not received the dress and secondly, I was ill and no longer needed the dress. I asked, “If I would be stuck with the dress?” Ann stated, “I don’t want to be rude, but in your own words, you are stuck with the dress”. She stated that she would get the dress in the mail to me a few days after the wedding. As of Friday, May 7th, I still had not received the dress, so I called the store and left a message in the morning time. As of today, May 10th, I still have not received a call back. So I have called the store and the lady that answered the phone stated that Ann was on a conference call and asked to take my contact information and would have her call me back. Just about the time I was going to hang up, she said that Ann was coming, if I would just hold one moment. I agreed. Ann would not pick up the phone to speak with me. I heard her talking and answering my questions through the store employee in the back ground. I asked when the dress was mailed and Ann stated, “If she hasn’t received the dress by Wednesday, May 12th, give us a call”, I asked again when the dress was mailed and Ann stated, I don’t remember the day, just give us a call on Wednesday if she has not received the dress”. I don’t feel that my experience has been a good one and would not recommend this store or brand to anyone. I have talked with the bride and we both have read reviews that were negative from other brides. I feel that store managers should be empowered to discount or make some kind of concession for store or manufacturer errors. None of the faulty dresses or faulty customer service was due to any error on my part. The treatment and run around that I have received is not acceptable.