Alert 360Reviews of alert360.com

Very professional and when they tell you a time they are pretty spot on. I’ve been with this service for 4 years and they just upgraded my system and gave me a great deal!

Our service rep was on time, efficient and very helpful in helping me understand our alarm system better! Thank you “Eggie!”

Very secure, professional and gets the job done. I've had Alert360 since about 2016 and their equipment is professional and I haven't had any equipment failures. The Tech Support is hands on in helping you resolve problems over the telephone so to avoid you getting a service charge. They are not looking for "deep" pockets. All my equipment is under warranty and if a service technician has to come out all I pay is $25.00. Their rates are very fair too. I have recently had 2 service techs come to install new equipment and charged me $0. Alert360 will give you no less than "White Glove" service. If you are looking for the best security company in the industry you will not go wrong by calling Alert360.

Service awesome and very professional. Technician answered all of the questions and verified the overall system while he was here.

First, Ryan, the local technician was GREAT. He was prompt, courteous, friendly. He listened, problem solved, and quickly corrected our issue. That’s the good news. The call center was obnoxious, disinterested, rude, talked over me, and tried to tell me the first available appointment was over a week. When I said I couldn’t leave my home unarmed that long, he called the local office to see if they could get someone today. He said if they couldn’t find someone today, I had to wait over a week, that on none of the following days would there be anyone available, unless I wanted to PAY for an emergency visit. Fortunately, the local office came through. While I waited on the phone with the call center (15 minutes), I told him I have been an EMG customer for 14+ years, with 3 houses and one business and never had this kind of customer service while it was managed locally. I told him I would have to consider going elsewhere and he wasn’t concerned. You have a problem with customer service and it will drive your customers elsewhere.

Allen is a good rep. He is fair and respectful.

My system needed to be updated. Technicians TREVOR MERRITT , arrived promptly and reset and tested my alarm system. Was very knowledgeable and explained everything. Trevor is an asset to the Alert 360. He also check the contacts on the windows and replaced several signs.

Jim Cassi had only stopped by to drop off new signs but he was willing to check the issues I was having with my alarm system. Batteries were replaced, unneeded equipment deleted and everything back in working condition quickly and efficiently.