Alert 360Reviews of alert360.com

Just horrible. I cancelled my service and they are trying to make me pay a one month cancellation fee for cancelling ten days before the due date of the bill. They claim it's their policy. Well, it's my policy to go take my business somewhere else!

If I could give negative stars, I would. My account was up-to-date and paid in full as of 6/30/26. I sold my house and moved within 3 weeks. The closing was 7/10. I canceled my service from Alert 360, since I was moving. They then billed me for all of July and all of August. They are calling me to ask when I'll pay them, although I've never received a bill. I asked them to send a bill, and then I would pay the balance due. The real question is why I was billed for two additional months when I only lived in the home for 1 week of that billing cycle. If I ever place an alarm system in my new home, Alert 360 would be the last company I would choose to partner with. They are horrid, and I would run quickly in the opposite direction from them, unless you want to throw your money away.

I had a contract with FrontPoint Security that was acquired by Alert 360. The price went up in the middle of a set-price contract that I had signed with the promise of no price increase for 3 years. Front point tech support, which was fantastic, was replaced by people who just told me that don't know how to replace the battery in my motion detector and I should hunt around on Youtube for instructions. As the support person told me "We just acquired so many companies that we can't keep track of all the different devices". I want out!!!

I wish I could rate 0 stars. They overcharge, don't tell you about costs when they "fix" the system until they are done, and to make it worse they don't even do what they are supposed to do. I tried to cancel earlier this year and they made the process a nightmare so I wasn't able to cancel at the time. We just had the alarm go off and they apparently weren't even monitoring because I was never notified by them. I called to see what happened and they said they never got the alert. So of course I requested to cancel and now have to jump through a bunch of hoops again. STAY AWAY

Worst alarm system ever 😡

A recent major incident at my business required several hours of security footage for law enforcement. Seems like the perfect time for a security system to shine, right? Instead, after two days of support calls with Alert 360 / Alarm.com, I couldn’t reliably download the footage I needed through the system. The final solution was removing an SD card from the camera and pulling the video manually. That’s not what I expected from a modern 24/7 security platform. What’s even more frustrating is being told that this experience isn’t enough reason to be released from my contract. Businesses buy security systems for the moments that matter most. If the system can’t deliver when those moments arrive, what’s the value of the contract? If you’re shopping for a provider, ask how they handle large video exports during real-world incidents before you sign. I wish I had.

I signed a contract in May of 2023 and was told after my equipment was paid off the cost of service would go down. Called to see what my new billing would be and it is the same cost as when the contract was signed. Customer service representative was HORRIBLE, couldn't give clear explanations and was incredibly rude to me. As of today 5-14-26 I have put in a cancel service request via email and in the portal. I will NEVER EVER EVER AGAIN purchase ANYTHING FROM THIS COMPANY. DO BETTER!!!

Before I get to the actual review, a little background. We originally had Frontpoint Security, beginning in 2009. The monitoring was done by Frontpoint, but for some reason we never understood, the billing was done by Alert 360. We had an occasional issue, but nothing that wasn’t quickly resolved. We had a series of three year contracts with Frontpoint but since 2022, we have been on a month-to-month basis. In 2023, Alert 360 took over the monitoring. Frontpoint was now out of the picture as Alert 360 now did both the monitoring and billing. Things were not as user friendly as with Frontpoint but any issues were quickly rectified. Now for my review of Alert 360. Things were fine until February 2026 when we moved. We contacted Alert 360 via phone and email alerting them that we were moving. According to both their website and people we talked to, someone from Alert 360 would contact us in a day or so. Sadly, we never received a call back. We send numerous messages via their website and called at least 6 times. Always the same response…someone will call in a day or so. Finally, after almost three weeks of trying, we just cancelled the service. Interestingly, after cancelling, someone did call to try to make amends but it was too late. But the worst part was that I cancelled with an effective date of February 28, 2026. The next week I noticed that we were charged for monitoring service for March, even though we no longer had service. I called and talked to several people while trying to keep my anger under control. I was told that the contract contained a cancellation clause that required a 30 day notice. I explained repeatedly that our last Frontpoint contract expired in 2022 and we had been on month-to-month service since. Therefore, we never had a contract with Alert 360. Sadly, it was like talking to a brick wall. I was irate that after treating us so poorly in attempting to move our service, we were now being penalized for something we thought was totally unfair based on a non-existent contract. In retrospect, this may have been the best thing to happen. We now have service with a very responsive company who seems to genuinely care. That company is ICU Protection. As for Alert 360, if I could give negative stars, I would, as the last couple of months of service with them were awful. Obviously, they do not care about retaining a long time customer, as we experienced some of the worst customer service we have ever seen.