AlbertsonsReviews of albertsons.com

I purchased a vegetarian item from the freezer..not only was it sold $4 more expensive than a competitor, it was 18 months out of date...the management didn't seem bothered at all

On October 18, 2025 I had ordered a hefty amount from Albertsons via the app. As they’re “approaching” with my order, I can see on the map thing on the app that they’re having issues either finding parking, or they realize I don’t have a car so that mean I don’t have the key for the gate therefore they’d have to actually park their car and bring in my groceries in the front of my apt. Instead of calling me like Albertsons has you leave your number and any details needed for the driver to be able to find exactly where I’m at… they panicked and they literally dropped it off to the apt #41 that’s down my street. I’m disabled. So when I talk to customer service they tell me that my refund request is denied and to go around my neighborhood and literally ask if my order was dropped off there. I talk to customer service AGAIN a couple days later and they said they approved my refund request. Nothing. I STILL haven’t received my 187 dollars back NOR my groceries or even an apology for their crappy service.

The company is rotten. They hire staff for new stores and hire people who are told they are full time, which is what people need. Then after a few months they start cutting hours 40 turns into 35. 35 turns into 20. 20 turns into 10 or 5. They kill their morale, run off the glue and talent they hired on. And leave their department managers left to fill in all the holes they created which is unrealistic. Then the highest paid person in the department ends up working 60 hours a week in an attempt to keep their department from falling apart due to half the hours being sliced. Then they blame the managers for A. Working too many hours and B. For the problems and lack of consistency in their department when everything was to their standard before they butchered peoples livelihoods. Albertsons will also cut these hours through ALL departments , even the departments whos labor is well below projections. Their logic is the stores labor is too high and instead of focusing cuts in the departments whos labor is high they cut across all departments. So if for example, the meat department and bakery department have 20% or less labor on average, but stupid starbucks has 75-100% labor costs, they ruin the parts of the store that matter to carry crap no one cares about. This kills the customer experience and the exact reason I drive an hour to shop at HEB when im 10 minutes from Albertsons. This company will always be third string with the leadership the corporate office exhibits. Happy employees make happy customers.

albertsons and safeway have rude empolyees

I had a voucher for my bottle drop account that wasn’t printed. Instead of having $50.00 for groceries, I had $10 that was in my pocket. Of course they didn’t give a shit.

Online delivery never arrived, went to bed hungry. Friday October 24th At 7pm, the driver is about 5 minutes away. So I go outside to wait for the driver. At 7:14pm I get an alert that my order has been delivered and I am still outside waiting until 7:30pm. My kids pretty much went to bed Friday night hungry because albertsons was a no show. Shame on the albertsons driver... I will have words with the manager Saturday morning now I see why albertsons has so many bad reviews. It's 5:15am and we have nothing to eat.

This is an adequate grocery store! Nothing really pops out, and as long as you don't mind paying higher prices for items not on sale then it's great!

I love the store and the people. The app sucks. I can't even count how many times I have clipped a coupon, cashed in points, or saw a discounted item on the shelf, only to find it at the standard price on the receipt when I got home. Going back to the store to get my $3 off eggs or $1 off a loaf of bread, or my free 24 pack of water, is a hassle, but I have done it, just because it irritated me so much. How about just give the discount if you have a phone number in the system, Is that too hard?