AlaskaCruises.comReviews of alaskacruises.com

Website not user friendly. Couldn’t get it to book online. When I called customer service, she couldn’t find my saved itinerary. Finally got a booking. Customer service rep was friendly and helpful.

DID NOT HAVE ANY PROBLEMS AT ALL. GREAT PERSON I TALKED TO HER NAME WAS DEANNA.

Initially flood you with more information than one needs Some times not to clear in explanations. When requesting clarifications not a full answer as they pay little attention to detail Did not list us as seniors. Initially assigned us to one stateroom with 4 persons occupying it . We had that changed. Then they assigned us "Dining Table Size2" whatever that means (not clear) however we are 4 persons. Frankley, of all the oher cruises we have taken (including 2 with the same Holland American Line) this has been the most frustrating -- sine all others had been straight forward.

I called to find out about a cruise in May for an Alaska Cruise with hotel and airfare. I spoke to April. I told her exactly what we were looking for and she told she would e-mail me the possible options. She never followed through. She completely wasted my time! I would not recommend going through her.

Robin has been great! she has walked me through different options and has given me honest recommendations based on my wants/needs. very smooth process and she has been very helpful with all my questions and concerns

Very happy with my dealings thus far as the agents have been very helpful in planning the trip and in answering my questions along the way

William Oden was very kind and informative in helping a first time cruiser. All of his responses were very timely and helpful. He made figuring out this nightmare much easier.

Robin Sherin was excellent to work with and did a great job. She took all the time I needed to get everything set the way I wanted it.