AlaskaCruises.comReviews of alaskacruises.com

UPDATE: The company reached out to remedy the issue, apologize for the confusion and were able to add my original credits to my account. This company goes by AlaskaCruises.com and also icruise.com and their parent company goes by both Arrivia and WMPH. I booked my first cruise with this company and immediately had problems that lasted over 9 months. I had to call every other week for that entire 9 month period because they put several free packages on my receipt but then refused to honor the receipt. I was told on 5 different occasions that the issue was a technical glitch on their end and that a supervisor would fix it and call me to let me know. No one ever called me. All 5 times it was a lie to get me off the phone. I am still missing my free drink package free gratuities and free Wi-Fi along with a $200 on board credit. All of these items are listed very clearly on my receipt and were the reason I purchased the package but the company is refusing to give any of them to me. I believe this is a legitimate scam that they are running to get people to sign up; please look at other reviews that are very similar. It appears as though they get you to sign up and promise things on your receipt but then just hope you get exhausted and stop calling. Today I asked for another supervisor and was flat out denied by the call center worker who said that a supervisor was not going to talk to me.

Some of the travel agents are very incompetent, not knowing what they can do for customers and not carrying out undertakings they promise to complete. There are other agents who are efficient and apologize for errors others made and rectify the situation. Sometimes they keep you on hold on the phone for an extended period of time while they attempt to process sales they finally say that they are not allowed to process. Payments sometimes do not show on their statements, but are later corrected. I was asked to check off "declined" for purchases already made. I suspect that they have a poor software program to work with, which exacerbates the booking process.

First cruise nothing to compare

I would like a phone number so I can contact you.

After your initial purchase, the follow up service leaves much to be desired

Ok online service, but I feel misled by deposit refund policy. Cruise line refunds, but Alaska. Cruises keeps part of deposit. Hmmm.

Wasn't the lowest fare. Although the refund was prompt, they charged a "rebooking" fee.

It has been difficult to get any information on the confirmation of my trip. I received an email -but wanted to speak with someone about the reservation and have found the hours to be terrible to navigate on west coast time.