AlaskaCruises.comAt AlaskaCruises.com, we are your Alaska experts. We will help you plan your cruise vacation of a lifetime. Book Your Cruise Online or call our Alaska cruise experts at 1-800-201-6937
AlaskaCruises.com (alaskacruises.com) has 343 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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343 approved reviews, newest moderated first
Helen C.
The rates at AlaskaCruises.com were almost 50% lower than two other sites I contacted. Add in the great service from the agent and it's unbeatable. Agent Maggie B. was very patient with all my questions and informative about the ship as she'd been on board herself. She was also able to give me info on the excursions which was very helpful. Agents at two other sites were surly and couldn't answer questions.
CZ and Dhanu F.
Montana from Alaskacruise has just been outstanding travel agent. The best customer service I have ever seen in any industry period. I used to run large customer service organizations for large corporations and I could only dream to have top performers have a fraction of the passion she had for creating an absolutely 100% positive experience. She was patient, did a lot of research on various things to do, spent infinite amount of time catering to all our needs. She is just amazing and honestly is the role model for any one in customer service across industries. Outstanding job and alaskacruises, you are very lucky to have her and you’ll be a great company as long as you groom these naturally born gifted individuals - thank you
Linda W.
The travel agent that booked this cruise for us is terrible. As soon as our credit card was charged she has not returned calls. We are traveling with friends and informed her of many of our needs, such as aisle seats on the aircraft, process for carrying medications etc., and she does not return calls. I hope she does not represent Norwegian Cruise Lines, if this is the case, I have a great deal of intrepidation regarding my upcoming cruise experience.
Response from AlaskaCruises.comApr 10, 2019
Hello Linda, thank you for bringing this issue to our attention. We've checked our phone records and show no inbound calls that were unanswered or went to voice mail from the phone number used on your booking. Were you attempting to contact AlaskaCruises.com, or Norwegian Cruise Line? I have alerted a Sales Manager about your concern, and I am happy to have your agent reach out to you if you wish. We do apologize for any inconvenience.
Anja R.
It has been difficult to get any information on the confirmation of my trip. I received an email -but wanted to speak with someone about the reservation and have found the hours to be terrible to navigate on west coast time.
Response from AlaskaCruises.comApr 11, 2019
Hello Anja. Thank you for bringing this issue to our attention. Our Client Services Manager has reached out and left you a voicemail with her contact information. We will work to find an agent assist you during hours you are available. We appreciate your feedback and do hope we have the opportunity to serve you again.
Daniel H.
Very friendly agent. Best prices found
Richard B.
I have Historically never liked using a travel agent, but Kate was so informative,responded so quickly to every question,I had no choice but to book through Alaska cruises! It was a stress free experience!
Jim B.
Judy Mason is awesome. She provides options, ideas and helps guide you to the best decision for your money.
Ben C.
Great service!