Alaska AirlinesReviews of alaskaair.com

Absolutely horrible experience during a snow storm march 13,2026., almost every Alaskan flight was canceled due to bs reasons. Literally all other airlines were operating fine but for whatever reason Alaskan couldn't de ice their planes effectively. Every person from EVERY canceled flight concentrated one ONE customer service desk. I was in the line for 7 flucking hours. Alaskan didn't hand out food, water, bring on more people to help accelerate the process. NOTHING. I will NEVER use them for flying again.

The short version is we linked from our Alaska Airlines app to their car rental to rent a car using solely miles. When I received a notice that they used my 55,600 miles plus took $500+ from my Alaska credit card. We thought we were scammed so we called to cancel it, which they said they woyuld cancel it. We used a different car rental place to rent a car. Later we find out they didn't cancel it and they won't refund either the money or the miles. I submitted a complaint through their "Alaska Listens" site with no response. I submitted a complaint through the BBB. BBB said they never responded and noted they have a terrible rating. Next step is to cancel their credit card I guess.

I chose the "Saver" option. During checkout it asked me to upgrade for $57 to choose my seat. I chose an aisle seat, it showed 31C in my confirmation. When checking in my seat was changed to a center seat 28E. A middle seat. I could have got that crappy seat without upgrading. When I complained they said even if you upgrade no seats are guaranteed. So what’s the point? 🤡

DO NOT FLY WITH ALASKA AIRLINES! I was planning on traveling to Mexico for my cousins wedding. Unfortunately, they had to cancel it about 5 days before the wedding date. I called to see about getting some kind of refund or credit, but they said that they “can’t give me anything” because of the type of ticket I purchased. I even asked if the reason for my cancellation would make a difference or not and they said no! An airline that happily takes/keeps your money from you when you have a perfectly valid reason for cancelling is not an airline, it is a SCAM! That is NOT how you conduct business (not an ethical business at least).

I travel a lot through different airlines but this one for sure I won’t forget and I will never again fly with Alaska Airlines. While entering the airplane they stopped us and told me I cannot have handbag, backpack along with carryon. It was a small backpack and my handbag where I had my medicine. The staff made me to consolidate the bags from which my high blood pressure went up and brought so much stress that I never experienced. Such a rude and unbearable stuff. I was flying from Ny to LA

If I could give it less than 1, I would. The app has always been unstable, losing important, relevant information loaded by the customer. We went to Hawaii some legs of the flight were operated by Hawaiian (10 times worse than Alaska). We could not get our electronic boarding passes since the apps did not talk to each other. This resulted in unnecessary anxiety since we couldn’t see the flights, seats, changes ahead of time. Hawaiian said “you cannot check in until you purchase flight”. WHATTTT? Nobody could help because there is ni Hawaiian in GTF, SLC or SF. Alaska gate agents in SF were rude! Customer care in Sea-Tac as well. I wrote a complaint 5 days ago. Has not received any answer yet. (For the sake of comparison, when I wrote a complaint to Delta, I received an answer within an hour plus 3,000 miles for the inconvenience). Their link /customercare leads nowhere. The only positive thing is flight WiFi, though the movie/series selection sucks.

Useless online support, calling lucky if they answer in less than an hour. Try to reserve using two credits, only used one, cancelled the reservation now I have to wait for my credit back, even if I cancelled the same day. Support online, people with zero ability to help, wasted time, How are you going to grow with lousy support. A credit should be given right away if cancelled, shame on you Alaska Air

Hawaiian Alaskan Air service now appears to be outsourced to the Philippines, and the agents have very limited ability to actually solve problems. I have 50,000 miles in my Hawaiian account that I could not access, and after speaking with agents KC, Max, and Garrick, none of them were able to help me book a simple flight. More than 2.5 hours later, I finally reached a manager, Leighton, who was able to book the flight, transfer the miles, and then send me on to Alaska Air customer service—with an expected additional hold time of three hours, due to the current integration between the two airlines. After more than 30 years as a loyal customer, this experience has convinced me that my time with Hawaiian is ending. Southwest, which currently leads major rankings for customer service and overall quality, will be my go‑to airline from now on. There is no point in doing business with a company whose systems and front‑line support make it so clear that they simply do not care about the customer’s time.