Alaska AirlinesReviews of alaskaair.com

Don’t fly this airline, ALWAYS ISSUES

If you ever wondered what other airlines do with all of their older planes, they clearly send them to Alaska Airlines. You’re essentially flying a budget airline for the price of a premium ticket. Plane was cramped and had no frills whatsoever. Less than ideal conditions for a long flight from Anchorage to Boston.

Sucks. Maybe the worst travel experience ever.

My experience with Alaska Airlines was extremely disappointing—not because of the mechanical issue itself, but because of how the airline handled it. Our aircraft was grounded due to a wheel problem, and all passengers were asked to deplane. I understand that safety must always come first, and I appreciate that the airline chose not to take unnecessary risks. Unfortunately, everything that followed was handled poorly. An Alaska Airlines representative rebooked me from my original itinerary, which was scheduled to arrive around 3:30 p.m., to the last flight of the night, changing my arrival time to approximately midnight. When I questioned the change, I was told to go to the standby gate in Seattle because they could not change my reservation back to the earlier flight, but the gate agents there would be able to help. I followed those instructions exactly. When I arrived at the standby gate, I discovered that Alaska Airlines had not completed the reservation correctly, and I still could not board an earlier flight. I was forced to remain on the last flight of the night because of the airline’s mistake. While I was trying to resolve the issue with a gate agent, another employee who identified himself as the supervisor interrupted our conversation and began having a personal discussion with the agent while I was standing there waiting for assistance. It was disrespectful and incredibly frustrating to be ignored while trying to solve a problem created by the airline. When I expressed my frustration, the supervisor simply told me to go to Customer Service elsewhere in the terminal instead of allowing the agent to continue helping me. Fortunately, I eventually met Cesar at Customer Service. He was, without question, the most professional, courteous, and helpful employee I encountered that day. He listened, understood the situation, and genuinely worked to help resolve it. Cesar deserves recognition for providing the level of customer service every Alaska Airlines employee should strive to deliver. Mechanical problems happen, and passengers understand that. What is much harder to accept is poor communication, conflicting information, lack of follow-through, and employees who seem unwilling or unable to solve problems. Instead of taking ownership, I was sent from one employee to another while my travel plans continued to deteriorate. Passengers deserve to be treated with respect and should be able to rely on the airline to honor the transportation they purchased or provide competent assistance when disruptions occur. My experience fell far short of that expectation. With the exception of Cesar, every interaction I had left me feeling that customer service was not a priority. Alaska Airlines should invest in better communication, employee training, and empowering frontline staff to resolve customer issues instead of passing passengers from one desk to another. Based on this experience, I cannot recommend Alaska Airlines. Safety should never be compromised, but neither should customer service. An airline is judged not by whether problems occur, but by how it treats its passengers when they do. Unfortunately, Alaska Airlines failed that test.

Alaska Airlines was chaotic, rude, and they ruined my departure for my research trip overseas. Although I wrote a detailed summary of my experience, they offered nothing. They refused to communicate with their partner American Airlines to fix a mistake in their systems. I will never fly Alaska Airlines, and I encourage others to avoid this airline as well.

We’ve flown Alaska Air for a couple of decades. It’s been our first choice to Hawaii and the Pacific Northwest. Our most recent flight was a disaster. For the flight from SD to Hawaii our 2 grandsons were moved when our flight was changed. The 3 and 7 yr olds were placed in a row without an adult. The agent was unable to make changes and we had to do so at the gate, meaning we had to arrive at the airport by 5 am rather than 6am for an 8:05 am flight. The seats were changed to make sure an our daughter was sitting next to the kids but also moved my wife and I 8 rows away in an exit row, unable to help with the kids. This flight was booked 8 months in advance and although we were notified of the time change back in April we had no notification that seats were reassigned. Needless to say Alaska will be our last choice to fly in the Future

Worst airline I’ve ever been on. Not only do they overcharge for bags, but their check in system never works, and there are never enough employees to fix it. I usually fly American, and they’ll sometimes put me on an Alaskan flight, and I always try to change to a different airline. If you want to wait forever, never get help when you ask for it, and pay more than you should compared to other airlines, fly Alaska!

I cannot change my flight online. I get an error message.