Alaska AirlinesReviews of alaskaair.com

We purchased a ticket for my mother's Christmas Travel Plan (CTP). A FIRST-CLASS TICKET, one way, that set us back nearly $900 this was weeks ago. We asked for wheelchair assistance from Check-in through to the Gate, my mother is elderly and needed a pusher to get her to her Gate. Alaska provides this service normally and since only ticketed passengers can pass through security, it's on the airlines to do this. Today, for example I arrived 1 hour and 10 minutes early to check a bag and meet up with a pusher who promptly whisked away my mother toward Security and Gate. My mother's CTP had been arranged for yesterday evening at 5:56pm-you're eager to hear what I experienced to make that date turn into today's CTP? Well, we left the house plenty early,f but we encountered the worse traffic I have ever experienced. it took us a full hour and I was worried until. I was reassured that I had boarding pass and baggage ticket on board and when we arrived at the Portland airport it was 5pm allowing 56 minutes to get my mother to the gate. That should have been plenty of time. I took her to the check in and I announced," We have boarding passes and baggage tickets printed- we need an escort to the gate." But I didn't hear "yes sir". What I heard from an Agent was alarming, "We will need to reprint your boarding Pass before we can check you in." "Excuse me, I have my mothers boarding pass already and her baggage ticket and I..." "okay sir i just don't want there to be any trouble getting her on the flight.....can i see ID." and while I stood there I could see about 10 ticket agents and no line. I admit, it was pushing the boundry at about 5:06pm but I knew the preprinted doc and prepaid ticket should have helped... it got quiet while they played at their Terminals. I said, "Mom someone will push you to security and to the gate your going to be fine." At the check-in counter I kissed my elderly mother and said goodbye- I experienced not one alert from the crew behind the counter with Terminals and screens spewing forth minute-by-minute details of conditions and real time information affecting travel and business for Alaska Air. "So long Ma..." I departed the checkin both after they quickly took her one checked bag with preprinted tag from home on it and I didn't stay to make sure the 10 agents at the check-in both would do their job and get my mother in a chair and on her way- but wait just a minute-that was not my job. My job was completed, I needed to move the car that I had parked in front of the check-in counter at Alaska Air Departures. I left the building and drove towards home. Then I get the call. My mom says, "They are telling me I missed my Flight." "Where are you mom?" "RIGHT where you left me." "They didn't put you in a wheelchair yet?" "No they are finding me a new flight." "No mom, they are not finding you a new flight-put the gentleman on the phone." "We are printing her a new ticket Sir. " "Why?" "Because you were late, we cannot print up a boarding pass this close to departure." "We have two boarding passes already printed up- Take her IMMEDIATELY TO THE GATE YOU HAVE 30 MINUTES IT IS 5:30PM." "Its too late sir, the system won't let me do anything about it." "YOU SOLD HER TICKET DIDN'T YOU. IT IS CHRISTMAS AND THE HIGHEST BIDDER TOOK YOUR ATTENTION FROM GETTING THE ELDERLY WOMAN TO HER GATE. DIDN'T IT!????" "We don't do that here sir?" "Why is she still there at your check-in counter?" The Agent did not do due diligence to effectuate the duties of his role as an Agent and I want him written up for this offence. He did not even include the needed assistance of wheelchair in his rebooking or refund any of the 1st class ticket cost onto our credit card. A Coach class ticket is cheaper. I called in the morning about this, and they said I needed to call customer care but when i spoke with the agent at 800 and added the wheelchair, I hung up and cancelled the first-class ticket for a complete refund and then purchased a new ticket myself which got the price down at little from the first-class ticket price your check in counter guy wanted us to pay. Sadly, the service at Alaska ticket counter, 800 and Corporate has become SELF SERVICE FOR THE AGENTS AND NOT THE CUSTOMERS. THIS WANTON DISREGARD FOR a Disabled ELDERLY WOMAN WHO HAS GIVEN A LIFETIME AS A SOCIAL WORKER TO MEMBERS OF HER COMMUNITY WAS NOT RESPECTED. Who was treated like a mark, instead of a customer who is valued. I don't know how you conduct the business at the counters in the airport but this accounting smells of wrongdoing, misinformation and one-upmanship tactics that I intend to expose for what it was for us, will be for others and I despise elder abuse more than anything and that is what we experienced. Somebody abused an elder to make money off of their disability. Bullying! Matthew Baird (ESQ) 541-490-8756

This used to be a good company, but we found them glib tonight. Just no compassion for people stuck in the airport on a cold night.

Alaska credit card baggage fee waiver system is confusing for a secondary card holder. I have to skip checking in bag at the kiosk, I was told, then go to the counter to check in the bag. However, airline reps were ensuring I had my bag tagged before getting into the counter line. The customer service rep sounded irritated while I tried to understand the process of getting free bags as the card advertises. Had she spent more time listening and understanding the situation would have been handled more efficiently and pleasantly

Alaska should not be anyone's first choice airline. I am a frequent flier, a Gold 75K member and they have screwed me a number or occasions with the following scams they like to run. The first is their willingness to cancel a flight for just about any reason. When you look deeper into the situation it almost always is because they are going to lose money on the flight. Scam #1. Alaska will schedule a bunch of flights out of an airport. When they can't sell enough seats on all the planes, they simply cancel one or two of the flights and "rebook" everyone on a later flight. They usually cancel the morning flights and rebook everyone to an evening flight, thereby filling the plane. They always do this at the last minute so it is hard to rebook on another airline. I fly enough to see this is a pattern and not just coincidence. It's a dirty trick. Will completely screw up your schedule. If you call them out on it they will just deny it. Customer service will even hang up on you if they determine you are Arguementive. Scam #2 applies to their frequent fliers. As a 75K member they promise that I will get priority on upgrades... of course what they don't mention is that if you buy a lower cost "saver" fare, you don't get any upgrade. What make this so dirty is that if you go to the 75K benefits page, it doesn't mention this anywhere. I called Customer Service and asked them about this and they said go to the 75k benefits page (which I did while I was on the phone with them) and they said "see it's right there"...it wasn't. I offered to send them a screen shot to make my point but of course they couldn't do that. So they just lied to my face! When they got frustrated enough with me, presumably because I wouldn't play along, they hung up.

My flight was changed and no one notified me. Alaska Airlines said it was MyTrips responsibility to notify me and MyTrip said it was Alaska Airlines responsibility to notify me. I called to verified because I never received online boarding passes. I also requested a refund for one of my tickets through Alaska Airlines. They sent a refund to MyTrip and an email to verify the the refund to me. But 22 days later I still haven't received it. I was told by Alaska to call MyTrip to check on it and MyTrip made me send a screenshot of the email as proof. I am now waiting to see if I receive it. I am very frustrated with the lack of communication between the 2 companies and myself. I requested Alaska Airlines to send me confirmation of my flight information twice and I never received it. I have made around 6-10 phone calls between the 2 companies and I have spent around 2 hour total on the phone with them. When I called Alaska Airlines to file a complaint I received excuses rather than taking ownership in their mistakes and shortfalls and trying to improve their services. Confirmation #: CUPJBA

Alaska Air! You have to staff properly. Two go-rounds wasting away, listening to elevator music!