Alaska AirlinesReviews of alaskaair.com

Since the merger of Alaska with Hawaiian the move has destroyed both airlines ability to provide on time service and in flight quality features. It’s a mess. We use to easily travel comfortably between KOA and SJO but Alaska cut direct flights and now we continue to be rerouted to Oahu - Honolulu which we have always tried to avoid. The HNL airport experience is the worst in the nation. Currently sitting on a plane on the tarmac due to only one Option to land - this causes an Ongoing delay and cancelation of our flight out.

I've been a frequent flyer and Alaska mileage plan member for over 20 years. I have status on multiple airlines. Alaska is the worst as far as on time departures. They're terrible at assimilating acquisitions and their customers feel the brunt. They rely on forgiveness rather than service.

Checked my bag with them and they gave me back a nearly empty bag. They denied reimbursing me even after filing a claim with them and completing tedious paperwork. They also lost my friend's stroller when she flew with Alaska Airlines. Don't check your bags or items with Alaska Airlines. They may lose your stuff and won't rectify the situation or even give a refund on the checked bag fee. I will never be flying with Alaska Airlines again.

Absolutely the worst experience ever. So far flight has been delayed over 5hrs and gate has changed at least 3 times for myself. I've seen this airline change people's gate all morning. That would be the entire 5 hours I was delayed for my own flight. The only compensation that was offered was $12 meal voucher. You try your best not to get angry at the gate agents because it's truly not their fault but do better Alaska let's not tread into Spirit and Frontier territory. You used to highly rated

Getting a receipt from Alaska Airlines is unbelievably difficult. For something as basic as documenting a business travel expense, customers should be able to log in, locate a completed trip, and download a complete receipt in seconds. Instead, I’ve spent far too much time trying to track down documentation for a trip I already paid for and completed. This is a basic function that every airline serving business travelers should have figured out. The actual travel experience was fine, but the post-travel customer experience is unnecessarily frustrating. I travel for work regularly, and having to chase down receipts is enough to make me consider another airline for future trips. Alaska needs to make completed-trip receipts easy to locate and download from both the website and app. Customers should not have to waste time hunting for proof of a transaction Alaska already has in its system.

How does alaska claim to be so great when they are more like Allegiant that any other airline on the market. Carry on allowance, charge for everything and bait and switch seating. OH! WINDOW seat, that's a premium upgrade. Boo, Attitudes from staff, limited flights and over charge..the least you could do Alaska is smile and be welcoming.

SeaTac staff at gate n12 don’t care about long term customers. They did try to help with an earlier flight and told us it’s our problem if we don’t want to fly Alaska anymore. Sad cause this has been a company we trusted for many years but it’s gone and it’s time to just fly the cheapest airline with equivalent customer service.

Nothing really good about it I took it for a trip from London to San Diego: 1.1 day before the flight they sent an email that there is no wifi in our aircraft 2. The departing flight was delayed 3 hrs and I knew the connecting flight I would not make it but they didn’t say that on the email , I called and chased them to finally ending up with paying for a hotel and then get a refund 3.On the airline I wanted to sit next to my kids after swapping they gave me 2 seats and 2 seats behind each other and when I objected they told me Either I take it or leave the aircraft.(you have ti oay extra to book seats and they didn’t assign seats for us together like most of the airlines do) 4.Worst of the worst I had an accident before my return flight and for them since my ticket is a saver no option for changing and no exceptional medical circumstances that they even consider the best I got was 50% cash points I mean I never thought that there is an airline worse than Turkish but I will never ever book through them again