Alaska AirlinesReviews of alaskaair.com

They cancelled the flight because they did not have enough flight attendants. Seems like horrible planning. Then they made people wait there over an hour to reschedule a different flight and would not put people up in a hotel when they were required to stay the night. Furthermore, they never let people know how to collect their bags. Finally they gave us hotel vouchers for a flight the next day. They told us to get on a shuttle to take us to the hotel. When we got to the hotel the hotel did not recognize our vouchers and they said that they were full anyway. I then spent an hour on hold or speaking with someone at the Boise Idaho Alaska airline help line and the National help line and they said that I would have to call back in two days to receive any help. The incompetence of this airlines extend to all levels.

I will fly Alaska airlines again. Yesterday, June 4th my husband and I were directed to the incorrect gate which caused us to just barely miss our flight. When we got to the correct gate we were met with nothing but a negative attitude from the attendant. When I tried to go see about a different flight, the desk clerk refused to help me because I called the attendant at the desk a b**ch as I walked away. I assure you this women has earned the insult with how she had treated us. She offered no assistance or information in how to help me get on the next flight, or apologize for the mistake they made. But she made sure to call ahead to the ticket counter to tattle on me for my minor out burst of frustration with her so that they also wouldn’t help me. Also my tickets would be refunded on the stimulus card that I no longer had and was not replaceable. So when I called to explain this and asked if the refund could be put on a different card, they refused to work with me, and said credit towards a different flight was all that they could offer. 300 credits for 2 round trip tickets to New Mexico for a mistake they made and awful customer service. Beware!!! Never flight Alaska Airlines.

Here we go Alaska Airlines the flight was delayed an hour rerouted to Lax 5 hours later they lied said arrangements where made and when I get here they left me because the shuttle back to Santa Ana airport wasn’t ADA accessible!!! 😭And left me and my daughter at 2 in the morning. What the hell is wrong with you people??? Shame on Alaska AirlinesAlaska airlines I can’t stop crying I can’t stop how disregarded I am as a person as a human being because I’m in a wheelchair and my daughter got to experience that irritated and frustrated I’m in pain at still traveling between LA and Orange County just a wreckYour Ada wheelchair accessible policies need to be evaluated and update and accessible every hour that you are in operation period!!! no one should ever have to experienceAnd no one should ever be dehumanized in front of their children this is traumatic what I experience. the airlines to drop me off after I paid for my ticket safety security and assurance that I would receive aafe passage like everyone else and you failed this experience with Alaska airlines shame on you. Literally singling out the disabled person and her child and leaving them behind I’m back to business as usual as if I wasn’t standing there crying on the curb if you left me

Horrible greed occurring within the ranks. I bought air miles during the pandemic so I’d be ready to go when it’s over. Trying to book a flight to New York in September and guess what, no flights are available to use my miles. Don’t waste your time and money with this company. The award miles is a total scam!

On Monday morning (05/03/21) I checked my baggage in at Spokane International airport. Alaska Airlines (ASA) accepted my checked baggage and TSA screened and accepted my baggage for airline transportation. One of these items was a box of factory sealed ammunition that weighed approximately 25 pounds. My baggage was transferred to another ASA airplane in Seattle and transported to Juneau where I had a three hour layover after which I would board another ASA flight to my final destination in Sitka. During the boarding process in Sitka, I was called to the ASA customer service desk in the departure lounge. Once at the customer service desk a rather rude customer service agent named Nikki informed me that my ammunition would not be allowed to travel to Sitka. When I asked why, Nikki stated that the box (baggage) "had the wrong markings on it". When I inquired as to what the wrong markings were, Nikki couldn't give me an answer, stating only that an airline baggage handler had said that the markings were wrong. I then assured Nikki that I was well aware of FAA, TSA, and ASA regulations regarding the transportation of ammunition and that my baggage met all of those requirements. About that time Nikki started to become very rude and, with a raised voice, informed me that my baggage didn't meet the requirements. I then asked Nikki to explain to me how it was that both the TSA agents and the ASA customer service agents in Spokane cleared my ammunition for transportation on ASA earlier the same day. Nikki defiantly stated that the people in Spokane were wrong. Following that comment, Nikki stated that I needed to pull my face mask up over my nose, which had slipped down during our conversation. Since the municipality of Juneau owns the airport, it really wasn't Nikki's place to try and assert authority over my mask slippage. When questioned further, Nikki stated that I was welcome to exit security, repackage my ammunition and then check it in again for transportation with ASA. I stated that since the flight was already boarding and there was only one flight a day to my residence, that was not a feasible option. After I boarded the plane I placed a call to someone in Juneau to attempt to pick up my ammunition so at least the ASA baggage handler wouldn't get to keep it. The most logical conclusion I can come to is that someone at ASA in Juneau wanted my ammunition and timed the notification to me that it wouldn't be allowed on the flight so that I wouldn't have time to deal with retrieving it. It would be nice if Alaska Air would compensate me for my troubles and $1,000 loss but I won't hold my breath. If they don't I will go out of my way to give my business to small regional airlines and other major airlines, even if they cost more!

The last time I flew Alaska I told myself "never again" after they cancelled our late night connecting flight & we were stranded overnight. A couple of years later they had a good rate on a direct flight to Boston & I decided to give it a try. They cancelled the flight a few days later & fought me for the money. Nightmare airlines ever since they merged with Virgin. NEVER AGAIN.

First trip of my life. So far Ive already had my flights switched on me (anticipating a second switch per what the CSR told me when I called) and already had to make two phone calls to this company and I shouldn’t have had to even make one. Horrible experience and won’t use Alaska airlines ever again. Still debating on getting a full refund and rebooking with a more professional airline. First and last time customer.

This complaint is an attempt to recover $750 I had to spend on emergency COVID tests as a result of an Alaska Airlines mechanical delay which meant we missed our connecting flight to my country of residence and as a result, our COVID tests expired and we had to retake them in order to go home. I spoke with Alaska Airlines about this and they refused reimbursement, which I feel is incorrect. The Alaska case number is #6447196 for reference. The facts of this incident are as follows. I flew from Dublin, Ireland to Seattle, WA on March 27, 2021 with my husband to attend my grandmother’s funeral. We purchased tickets through a travel website called Ebookers. The itinerary included an Aer Lingus flight from Dublin to Chicago O’Hare, and then an Alaska Airlines flight from O’Hare to SeaTac. There were no issues with our flight to Seattle. Ireland currently requires all travellers take a PCR test within 72 hours of entering the country in order to be admitted through customs. As such, my husband and I took a PCR test in Shoreline, WA at 1:30 p.m. on Friday, April 9th at 1:30 p.m., in order to land in Dublin as originally scheduled on Monday, April 12th at 5:55 a.m. Our test results were received, which came back negative, and we were all set to fly home. The morning of April 11th, we arrived at SeaTac for our 9 a.m. departure to Chicago. As we were walking to our gate, we got a notice in the Alaska app that our flight was delayed until approximately 11 a.m., meaning that we would miss our connection to Dublin. Our flight to Dublin was the last Aer Lingus flight from Chicago for the day, so we would be stuck in Chicago overnight. We went directly to the Alaska customer service desk and explained our situation to the customer service agent and that our tests would expire, etc. and we needed a solution. She called someone (not sure who) and after several minutes on the phone, advised us that we would fly to Chicago on the same flight, stay overnight in Chicago at Alaska’s expense, and then fly out to Dublin on Tuesday, April 12th at the same time as our originally scheduled flight home. As for our expiring COVID tests, she advised that the person on the phone had given her information about rapid testing in O’Hare which was approximately $145 a person. I explained that I didn’t feel we were responsible for the cost of the retests due to the mechanical delay. She advised that we would have to front the costs of the tests and there was nothing else she could do for us that day – we’d have to call customer care after the fact to request our money back. Our flight ended up taking off at 12:05 p.m. – we sat on the tarmac for approximately an hour because the gate changed 3-4 times while waiting for the flight, and Alaska found carts of baggage right before take off that hadn’t been loaded from the previous gate, so we had to wait while they loaded the bags. Shortly before we landed in Chicago, I looked up the rapid tests on the O’Hare website. I realised that we had been given bad info at SeaTac – the $145 figure was for antigen testing, not PCR. Rapid PCR test would cost us $750 total. Had I known this before leaving SeaTac, I would have pushed to be moved to another airline for our Dublin flight so we could enter the country before our tests expired, as I wouldn’t have agreed to front such a large expense with no guarantee of being refunded. But since I didn’t have this information, I couldn’t make that choice. We exited the plane in Chicago and waited for 45 minutes or so to talk to customer service at the gate about our issue and get our hotel vouchers. We were told the same info – that there was nothing they could do for us about the cost of the tests and that we’d have to call customer care after we got home. I asked for a manager. The manager on duty, named Justin at gate G4, happened to be standing next to the woman I was speaking with. He was WILDLY rude in his response that there was nothing they could do to help me. We went downstairs, paid $750 for our retestsand went to our hotel. The vouchers Alaska provided were not enough to cover our four meals while at the hotel, and we had to buy clean shirts and deodorant, etc. as we were not able to get our bags from Alaska after we landed (by the time we got to talk to customer service, Aer Lingus had already picked up our luggage from them). So, we were out those extra costs as well. We arrived at the airport the next day, received our negative test results and flew home. We had no further interaction with Alaska Airlines until yesterday, when after an hour on the phone (mostly on hold) I was told there was nothing they would do to cover the $750 cost of our retests (we didn’t request reimbursement on the other expenses such as food and clothing). I am disgusted by this treatment. I will never fly Alaska again. May this serve as a warning to all other international travelers.