Alaska AirlinesReviews of alaskaair.com

Saver Fare reservation no Refund or Changes, Extra baggage charge I am not a happy first-time customer with the Saver Fare policy on changes, refunds, and baggage charges. Booked this reservation to catch an International flight to Thailand, This supposedly great price is similar to the Spirit Airline they advertise cheap prices but nickel and dime the customer for extra baggage cost and no option to change the dates due to Pandemic reasons. I will not recommend this airline to my friends or many social media followers. Spend time booking with an Airline that can be changed if something happens and like normal airlines that do not charge for 2 extra check-in bags.

Upon arriving at the airport with 2 minor children who were traveling, one of our bags were overwieght. After paying 30 for each bag they charge $70 for being over by 7lbs. when i asked if they could give me the courtesy of waiving the fee since we traveled so often and this never happened before, i was told if i doit for you i have to do it for everyone and the airline is loosing money"! they did offer me to take my childrens back packs and stuff some of the sneekers ect in it and they would check it for free, they can carry there snacks, laptop and tablet in there hands.. i called Customer Care and was advised no refund because they gave you an option how about the option to not take $70 from a family traveling.

Alaska cancelled our connecting flight without notice. Added hours to our layover with a 10 month old. Staff was at best completely useless, at worst insulting with their placations. Alaska must have a lot of people with an unofficial title of "Professional Useless Person" given the enormous number of hedcx employees walking around. Everything seemed to be everyone else's department. It's amazing how many employees you need to tell someone to call customer service. This used to be a great airline. Now it is my last choice.

I was stuck in Seattle for 4 hours! Pilot said we had an engine that needed maintenance,I told the guy next to me."Maintenance is what you do BEFORE a flight! Sat for an hour,switched planes,then it took 2 hours for the inept baggage crew to load the luggage,in the meantime my about $800.00 worth of Halibut sat in the sun in my cooler for 1 1/2 hrs!Along with coolers of others Alaskan crab.Connecting flight left Minneapolis for LaCrosse Wi leaving me stranded in Minneapolis.Got a room at the Intercontinental cost $204.00 Alaska Air said I would be reimbursed,or $400.00 credit on next flight,got an email stating I would receive $100.00 credit! I said "This is an insult" your agents lie and I would NEVER FLY ALASKA AIR AGAIN!!Flight 1338

Purchased a ticket to fly just when Covid hit. My convention was cancelled and most attendees got refunds from airlines as well as hotels etc. not us. Alaska was the only airline refusing to refund even though our flight was canceled. When FAA mandated refunds for canceled flights, Alaska airlines had the gaul to double down and offer a credit good for a year which served us no value. When we booked, this airline had a decent rating. Looking at these reviews they’ve sunk. I encourage the people I was traveling with to give these creeps the horrible rating they deserve.

I WILL NEVER FLY WITH ALASKA AIRLINES AGAIN. They cancelled my connecting from Seattle to Pittsburgh without actually notifying me other than me happening to open the app to check the terminal gate and seeing it was canceled. They gave no reason and come to find out nearly 20 other flights leaving Seattle heading all over the country were also cancelled, all were Alaska airlines. Not to mention I’m flying with my elderly grandparents (both are 80+). From there I waiting in line for 3 hours to get to customer service trying to get them to schedule us a new flight. At about hour 2 I finally scheduled a flight to get us all home and then afterwards some one gave us a number to call to get assistance from Alaska airlines. After waiting through the entire wait time on the call I had an agent lectured me for 20 minutes on why I shouldn’t have purchased the tickets and should have waited for there assistance so they could schedule them for me. At this point I had lost all faith in the airline and was mad that they were telling me not book my own flight. They were not even attempting to get us booked on a new flight until lo after I called. Now the new flight is leaving over 24 hours later than when I would have gotten home and it’s another layover in Atlanta. I’m extremely annoyed because I need to get my grandparents home. The airline still has not given a good reason why the planes were canceled and have given extremely poor assistance with the entire thing. They have minimal staffing and seemly do not care for their customers at all. Every hotel in the city is booked solid and they are still closing the their Alaska lounges leaving my grandparents and I with no where to sleep. This has been one of the worst experiences of my life I do not recommend this airline to anyone.

Worst airline ever. Canceled my midnight flight at last minute with no way to get a room and left stranded at airport for 24 hours with no place to sleep and suffocating in my mask Sleep deprived and miserable and guess what. They don't give a damn.

Alaska Airlines issued me a travel credit when flights shut down after Covid hit in March 2020. When I called in March 2021 to ask about redeeming the credit, I was told I needed to call to book a flight directly with Alaska Airlines to use the credit. I called on June 6, 2020, to book a flight and received a message indicating any tickets booked on the phone would cost $15 extra compared to booking online and the wait time to speak with an agent would be between 3 hours, 47 minutes, and 5 hours, 41 minutes! I’ll try one more time on a weekday morning, and then give up my travel credit and book a flight with another airline. At that point, I would not do business with Alaska again!