Alaska AirlinesReviews of alaskaair.com

Worst customer service ever. She switched us all to middle seats. Did not tell us, then would not fix it. She then told us tough Alaska is one of the only carriers to Alaska so suffer. They then told us they would rebook us for the next day and told us to stay in the airport for 12 hours. They are horrible FLY ANYONE ELSE. They cancelled our tickets, took our money and told us to pay for another flight. She said it was because we were agressive due to them messing up seats. Are you kidding me. Another person that cannot accept responsibility for their actions.

First Class = No Class Alaska has really gone down hill and I don't see it recovering any time soon. I used to always fly Virgin, which I LOVED, but Alaska bought them out. I was hoping Alaska would adopt some of the things that made Virgin so great, but they've actually gotten even worse and offer LESS features than they did only two years ago. I recently flew first class and it was extremely underwhelming and mediocre. First off, they don't even offer champagne or Prosecco in first class anymore. Not even for purchase. Which is one of those things you just kind of expect to have when you have a first class ticket. Secondly, the staff seemed overworked and stressed, I only asked them once for help and they were so rude and edgy, I could really tell they didn't want to bother with me. And the worst part is they don't even offer tablets anymore or have screens on their seats to watch movies or shows. They offer literally nothing for a 7 hr flight from NY to the west coast. They just expect you to use your own device, but you still have to pay $15 to have WiFi capabilities to watch a movie on your own device. What happened to the good old days of having a screen to look at on the chair for a long flight? Especially if you're paying extra for first class! Even cheaper airlines still have screens on their chairs! They don't even offer headphones! Even the meal was just some microwaveable crap. They also didn't even have any snacks for sale on a cross country flight! Unbelievable! You'd think they'd have SOMETHING to offer. The Alaska lounges has also been closed to priority members and day passes ~ so you can't even access the lounge anymore unless you have pay for a full annual membership, which is not worth it. I also pay annually for the Alaska Airlines credit card and it literally gives me no benefits now! I've been a long time customer, frequently flying for work, since the Virgin days, but Alaska has really ruined their own brand and service. I think I may have to switch frequent flyer airlines, at least to someone who has screens and their first class staff isn't completely unhappy to be at work. I hope you figure it out Alaska! Such a bummer.

Alaska airlines single handedly ruined our trip to Washington. Our checked bag was lost by them. They scanned it at the ticket counter and then it was absolutely missing from that point on. Our week long trip was spent on the phone with Alaska Airlines, returning to the Seattle airport, sending family to the Houston airport, shopping with provided (but minimal) vouchers to have enough clothes and toiletries to last us the trip. We’ve had a small handful of caring and helpful people in the (contract only) Houston office who have worked tirelessly to help us. Aside from them, we have been treated terribly. For an airline that claims a “baggage claim guarantee” and “top customer service”, we were appalled. It was the first and last time we make the mistake of traveling with Alaska Airlines. We would have been better off with a budget airline like Spirit. Our bag is unique in brand, tags, and color. We went above and beyond in our descriptions of the contents including prescription medications with our name printed on them. Each phone call is met with a simple apology and a shrug of “no update”. Aside from the few people mentioned above who did the necessarily manual search for a bag of matching description or contacted airlines sharing the terminal, we have been met with no information, updates, or follow through on promised call backs. We have tearfully pleaded with them to let us know anything WE can do to fix their colossal mistake. Our bag contained irreplaceable heirloom items from a deceased loved one. We have offered a reward for return of the bag. Aside from sentimentality, our bag holds no higher value than any other bag passing through the airport. After traveling with United and southwest loyally for over a decade, I am appalled with how terrible Alaska airlines can truly be. I’ve never experienced anything like it and I hope I never will again. You get what you pay for— don’t skimp and take Alaska for anything. If you do, don’t let your bag leave your hand and trust a single employee with your bag regardless of what’s inside. The one manager I spoke to (Kekoa) was rude, dismissive, short, and unsympathetic. This is on Alaska Airlines. We don’t want their 6 week “settlement” claim. We just want answers and our bag. **Update: our bag was found nearly 10 days after our initial flight. The airline itself did not find our bag, but a woman in the greater Houston area called to report a bag being delivered to her residence. It was our bag. She did not have a missing ticket with Alaska, Alaska had no trace of ever going to deliver this bag to her house. Luckily, the Houston office was able to retrieve the bag from her. When we received the bag, it had traveled on Alaska airlines with a ticket that was not assigned to us or to the woman it was later delivered to. It has been to TWO locations, received “mistagged luggage” tags, and ended up back in Houston and at this woman’s house via courier. Alaska had no trace of the bag despite its multiple tags. Do yourself a favor: never travel Alaska. Don’t accept their measly offerings of money toward their flights. Save yourself the headache.

Straight up discriminate against political opposition will kick you off a flight for wearing trump hat or mask and not refund you evil

on august 16th 2021 we(wife and 2 kid) flew from lax to cancun mexico on flight 440 leaving lax at 1.20 pm we sat in first class , the flight attendant was very unfriendly , food was ok . coming back from cancun on flight 441 leaving cancun around 10 am , first class there were two female flight attendant one was asian , she was very nice , the other one was white , she was ver rude , way to go alaska air line , we do not recommend this air line . food no good .

Alaska Airline is no help at all. Booked a trip for the wife and mother but ended up mispelling her name. They are not willing to update the name as it's passed the 24hr mark. I'll take my business elsewhere

The service Alaska Airlines provided on my recent flight from Portland, San Francisco on August 11, 2021 was truly appalling. Making passengers wait in the airport for 5 hrs 15 min for a flight that is only 1 hr 30 mins is abusive. Not only did they have hundreds of passengers waiting in the airport enduring FOUR delays on a short flight, they also made us wait on the tarmac for 30 minutes with face masks on and no ventilation on the plane. The guy seated next to me had a big plastic bag filled to the brim on his lap for the entire flight. Never once did a flight attendant ask him to stow away his bag. In Europe, airline passengers are protected by the EU Passenger Bill of Rights. I asked Alaska to reimburse my hotel because I had to stay over at SFO since the flight arrived after midnight. The customer service was terrible. They offered everyone a $75 discount on a future flight which was worthless to me since I don't plan to fly Alaska Air again. First the manger, Ronni, told me to submit a receipt for reimbursement. Then she wrote me back a few days later stating she could not issue the reimbursement because it was not a 12 hour delay. Their policy is clearly abusive to passengers. I will be reporting Alaska Air to my US Senator and House Rep. The treatment I received by Alaska was below par and I cannot in good conscience recommend them to anyone. Stay away from this trashy company.

Called them for assistance, but The customer service representative gave attitude from the very beginning of the call. They do not care about the customer satisfaction at all. At the end, they just hang up without even asking if I have other questions. Very poor customer service I have ever encountered!!