Alaska AirlinesReviews of alaskaair.com

Worst airline ever. I know I am just one person and the airline is big with many resources, but if this post helps just one other unsuspecting and trusting customer, then this effort would not have been in vain. We were going on a cruise, the ship leaving from LA. Our original air booking was a direct flight to LA (LAX) (07:00am - 9:50 am). However, Alaska reschedule this flight to two separate flights: a flight to Portland and a second flight from Portland to LA. The first flight was on time, but the second flight was delay long enough at Portland to result in us being too late to board our ship at 3:00pm(!!) - a cruise that we planned for more than year! Furthermore, when we rescheduled to return home the following day, we were told there were no more 1st class seats available and we will not be refunded the difference - yet when we boarded the plane, there were only two 1st class passengers on the plane!! And, this flight too, was delayed for more than 2 hours. Believe me, I will never fly Alaska again.

Alaska shitline. Worst shitline ever.. Still haven't been able to contact an agent since flight cancelation Dec 26th!!! It's now been 16 days (well over 36 hours of hold time-all disconnected from Alaska shitline side) since I was promised a refund for both of my reservations (one was for a person of size, in which alaska shitline already gave the seat away before check-in.) Edit: it is officially been 30 days. after more than 120 hours of actual total hold time over 18 days I was finally make contact with airline. I was *promised* it would take 7 days to process refund. It is now 12 days with no update on when, just "you will get your refund."

I am a 100k MVP Gold member. I pay for fully refundable tickets because my business travel changes suddenly. In this case, Alaska cancelled my 815 am flight without a recommended change. I call their “MVP line” at 5:09 am and with their call back service for a call at 9:00 am. By that time, I booked a flight on United.

I had a disgusting situation on the Alaska airline. I was just kicked out of the plane along with the police. The crew members claimed that my mask (I attach the video) has holes and is not suitable for flight. I asked if they had a flyable mask for me in that case. They brought it to me while I was sitting in my seat. I put on their mask over mine and sat in 2 (!!) masks !!! (I attach the photo, it was taken from the video). I have all the video evidence in my phone. They came up to me and just started to kick me out, and at that moment I started filming a video and the video clearly shows that I have 2 masks on my face !!! I have never argued with the staff about the mask! No precedent for masks or anything else. I already flew with the same airline (Alaska) an hour ago. I have absolutely no idea why and why the airline employees behave this way! There were only 15 people on board besides me. I have never denied the danger of covid and have never argued about wearing a mask! I called the carriage, it just can't be proof for 13 minutes. I was refunded ($ 140) for one flight, the flight was a connecting flight and I stayed in Seattle all night before to get on the next plane to my destination. I paid a lot of money for the next flight! I missed a lot of different meetings for which I actually made this flight. I wasted money and nerves. I caught a cold in a cold airport overnight and then I had a cold for a week. I read the reviews of passengers about the Alaska airline and I was horrified with how many people they dared to do this! Even families with children were kicked out of the plane, the police were waiting for them upon arrival!

I have been an Alaska Airlines member and consumer using the Bank of America Alaska Rewards card for many years now. Each year I have paid an annual fee for benefits I've never been able to utilize. In all these years, I paid more than the going rate (comparing similar flights/dates/times on Travelocity/Priceline/Kayak) to fly many times just to use miles or what they call their companion fare. Every time it's worked out to be more expensive. Every time I feel cheated. This company tricks you into believing that there is some benefit to membership, but there is NONE. I have booked flights and had them cancelled due to COVID, but then they would not refund the money back. During this same pandemic, United and Southwest airlines refunded my flights without question. They have held hostage hundreds of dollars of funds in what they call my wallet, which expires somehow, without any decency to refund it. I believe through my interactions that this company falsely advertises their services and their rates. Almost every representative I've worked with have had an attitude that really does represent this company exactly as I understand them, disgracefully arrogant and insulting! I despise very few companies, but Alaska, you are the absolute worst! Save your money, your time, your patience and do not ever do business with this company.

I usually fly Southwest to the state of Washington but Alaska got me by saying they flew direct to Spokane. They cancelled the direct flight and put me on connecting flights. Ok, if I knew that before booking I would have booked with SW but what the heh, my cards already been charged. Needless to say once I arrived at airport at 4:30am it was a comedy of errors and mistakes by Alaska Airlines. I spent all day in San Diego airport and got to Spokane 8 hours after our original arrival time. Lesson learned, don’t fly Alaska. Stick with Southwest!

This is the worst airline ever. If your not buying directly with them they are unable to do a good job with your reservation nor your frequent status milage plan. 56 minutes or more on the phone, waiting for a customer service agent to talk to you and for nothing.... even at the front desk not gate seems to be on the same page. I cant add mi program millage number just because there needs to be a space between my name. Is correctly spelled and everything but it just can't add it due to a space. How stupid is this...? Ufff I am soo frustrated with this airline. If you are in Alaska only travel with Delta even is is more money. Update after the travel: The airline changed my whole itinerary. They released my seats on my second flight and removed me from my third one without notifying me. I missed my flight and opportunity to arrived at 11am and had to do a long customer service line at united because alaska removed me completely from my original family record booking flight. This airline is the worst. I do have to recognize premium chairs are comfortable.

Had to cancel trip due to positive covid test, alaska wont refund, credit, nothing.... Never again will i do business with this company