Alaska AirlinesReviews of alaskaair.com

Flew first class NYC to LAX on AS182 at 8:30pm Alaska is one if the worst airlines I have flown in 40+ years. We flew first class on a 6+hr flight and A) first class seats do not recline at all B) no screen provided to watch movies - would have been good to know when we checked in A very boring and very uncomfortable flight . We flew American Airlines last time - wonderful plane , full reclining seats, movie screens etc - a much better way to go . And it takes 1 to 2 hrs to get through to Alaska customer service if you phone ; and if you have an overseas mobile they can not ring you back. Tried on 2 occasions to sort out my booking which for some reason we could not do online checkin. We had to line up at the airport and do an over the counter checkin.

Booked a flight with connection in Seattle but the plane was 1.5 hours last taking off. We missed our connection. They transferred us to American with a 7 hour layover. But nobody from America n was at Seattle. Tried to get help from Alaska air desk but the girl was surly and would not help us. We are 2 older disabled ladies dumped by Alaska air with no way home. Alaska air takes no responsibility for what they have done to us. Our luggage is gone. We don't have a way home tonight and we are scared. Alaska air will not even try to help. The help counter is closed. DONT FLY THIS AIRLINE!!!! YOU WILL NOT GET THERE.

The return trip my spouse and I had booked Pasco, WA connecting in Seattle, WA then direct to Washington DC was cancelled without notice which we did not discover until we went to check in online. After an hour and a half working with customer service, we were booked Pasco - Seattle - Detroit. From Detroit we were to get on United to continue on to DC. We wasted 1-1/2 hours getting the flight corrected and three hours delay due to the extra layover. Once we arrived in DC and waited an hour for our luggage, we discovered that Alaska had never put our bags on the plane in Seattle and they were languishing there. Understanding that things can happen, this was only our second time flying Alaska. The first time we returned to DC early only to sit 30 feet from the gate for over 1-1/2 hours making our arrival late. So far Alaska owes me $$ for re-booking me from a non-stop to a one stop flight (Seattle-DC) and 7 wasted hours of my life.

They canceled the flight and refused to credit in the original form without being on a call with them for several hours.

I recently booked my travel with Alaska airlines and without any notification airlines cancelled my flight. I came to know about the cancellation only when I went to check-in online. This was super frustrating and me/my family had to spend tons of money to book last minute flight with another airlines and had to go through lots of hassle. The airlines didn't even provide the refund for the flight which was cancelled and you couldn't reach their customer service as you have to wait for hours to connect to them. Recommending everyone to not book flights with Alaska airlines as they have poor customer service, communication issues and don't provide your money back.

We have over 500,000 miles to use for award travel and cannot find an Alaska Airline business class ticket to any destination we want to travel no matter where or when. One option is trying to fly back from South Africa to anywhere in Europe in 2023 and not a single destination comes up regardless of class of travel. Anything we can get using miles to other destinations in the US are always a mixed class ticket with the worst leg being coach. We spent all this time building up Alaska miles so we could benefit from an upgraded flight and its all waste. Try get hold of someone to talk to at Alaska and their hold times are 4-5 hours by phone and even over an hour with a text. In chats they just tell you that no one is available. We used to be a big fan of Alaska and flew them regularly and now just looking for ways to use our mileage and cease using them once we do. How disappointing to see what was a quality airline deteriorate to this degree.

Worst experience ever. They canceled our flight and told us we were rebooked for the 10th and then told us we weren't on the flight! A refund was being processed apparently but since it hadn't been processed yet we had to buy a new ticket for 8 hours later! Horrendous! At this point I think with everything going on Southwest is now the luxury airliner allowing you to free bags and an actual flight that takes off when it's supposed to.

UNBELIEVABLE ALASKA AIRLINE CANCELS OUR FLIGHT & IS NOT WILLING TO REFUND US OUR MONEY. I find out when checking in to ALASKA AIRLINE on April 24th 2022 from Belize city Airport to Los Angeles that our flight has been canceled due to crew shortage. Besides the great inconveniences they say they will not refund us our money because they claimed that the on line agency JustFly.com had previously informed us on April 15, 2022. How would they know that? What if JustFly.com is Lying to Alaska Airline or ALASKA AIRLINE IS LYING. but we were not informed, searched & could not find any such email.