Alaska AirlinesReviews of alaskaair.com

I booked through my trip, paid for flights, then when checking in for flight home was told I had a 30 bag fee- bait and switch airline at its worst! This is after they asked me to change my flight from direct to stop over in Seattle, so I was first inconvenienced, then charged for a bag I was never told I would be charged for. First and last time ever with this airline. Just say no and book with anyone else!

Can't trust Alaska! It keeps re-scheduling flights ruining customers plans! We are losing money due to Alaska's continuously changing flights schedules! Alaska offers the "perfect" flight for you, once you booked, it changes the schedule! SHAME ON ALASKA!

Reached out to Alaska airlines today to see if I could get an earlier flight time tomorrow since mine is at 4pm, and I am traveling from Miami to Atlanta to Seattle go visit my father who is essentially on his death bed. He is in the ICU right now, and if he passes away before I land, I will be suing this entire agency. All you do is steal customer money for the Main cabin ticket that is essentially a $300 price difference to get zero to no benefits on cancelations, emergency trip changes like this, etc. PSA: DO NOT BUY A SAVER TICKET AND THINK YOU ARE GOOD WITH ALLIANZ INSURANCE WHO IS ANOTHER CROOK AND WILL STEAL YOUR MONEY ONLY TO TELL YOU NO WHEN IT COMES TO ACTUALLY USING THE INSURANCE. ALASKA AIRLINES SUCKS, DOES NOT PAY EMPLOYEES WELL, AND THEY HATE THEIR CUSTOMERS. I WILL SUE YOU IF MY FATHER DIES BEFORE I ARRIVE. THATS A PROMISE.

They just underperform in all areas. Disloyal to customers. They charge a fee to use air miles that are actually earned elsewhere. Huh? Completely void of a moral compass. The bucks literally stop here.

On July 15, 2022 we arrived at the Anchorage airport at 430 am for a 7 am flight to Sea airport, At 645 the pilot made an announcement that the flight attendants are running late on shuttle from hotel, We departed at 737 am 37 minutes late.( we had 50 minutes between our flight to Chicago ) 50 miles from SEA airport the pilot makes announcement that the airport was closed due to a Alaska air software problem,they sent us to another airport 25 miles north of SEA 1 hour 45 minutes later we were in the air going to SEA. When we arrived at our gate there was no one there that could operate the jet way ramp for us to get off the plane.We waited another 20 minutes to get off the plane.( so we missed our flight to Chicago, Customer service gave us three option (1),wait until the following morning to get a flight. ( 2 ) wait until 1130 pm get a flight to CIN get there at 1100 am on Thursday (3) Wait until 1015 PM get a flight to Charlotte,NC then get a flight to CIN, It took 32.5 hours for a 9.25 hour trip. Never heard a word from Alaska Air lines Jim Peak

No plan b Waiting now for 5 hours in Las Vegas, in and out of a plane that keeps having issues. It seems there is no plan b. Very much amateurs on the job it seems

I checked in for my (expensive!) flight almost a day before the departure time. And yet, apparently because I was the last passenger to check in, I was *booted* off the flight I paid $600 for, with only a few minutes notice before departure after I had already passed through TSA security. When I checked in online the day before, there was NO notice that I was the last passenger and may be asked to forfeit my seat because of this. So I planned my rides and accommodations for my trip exactly as I booked it, since there was no indication from Alaska that it would go otherwise. The replacement flight I was placed on delayed me by over 9 hours, taking up a whole day of work and putting me in a strange, big city after dark, which quite possibly puts me at risk of bodily harm and danger as a young woman traveling alone. The entire reason I booked that expensive daytime flight initially was specifically to avoid an after-dark arrival, out of safety concerns. The only reason Alaska gets one star is because the in-person airport employees themselves were extremely lovely and helpful. My issue here today comes from executive policies - I know overbooking flights is a corporate policy and not the blue collar employees’ fault, so they certainly should get credit for doing a great job. It was only after one of the very kind desk employees advocated for me to get free checked bags on my return trip that I was offered a $75 voucher to Alaska for future use, as the call center could not, for some reason, give me free checked bags on this flight nor on my return trip a few days later. A voucher is rather meaningless to me though, unfortunately, as I will never risk repeating this experience by purchasing anything further from Alaska. I’d like to emphasize again that the customer-facing employees in the airport itself did an amazing job and were very pleasant and accommodating! It is simply the appalling corporate greed at the top levels of the company that I find disappointing and distasteful, for creating and perpetuating these unfair overbooking/overselling policies. I almost always fly Southwest and simply by chance found a less expensive flight with Alaska in this one instance, and now I have been thoroughly reminded why I never fly with any other airline. Quite a disappointing first (and certainly last!) experience with Alaska.

Simple thinks like publishing international phone numbers that work wouldn't be too much to ask for!