Alaska AirlinesReviews of alaskaair.com

This company just gave me the worst travel day ever. Do not fly with them. They canceled my flight. They lost my luggage and was rude. They have left me with nothing and destroyed my vacation.

Bait and switch pricing that changes during checkout. We tried to book 4 first class tickets and a $510 price was displayed. We booked the first two and then it changes to $880 in checkout.

AVOID AVOID AVOID!!!! arrived in San Francisco today on a flight from LA to discover my case had been opened, everything all messed up and filtered through and a bottle of aftershave stolen. So thankful nothing of any huge value had been stolen but that's not the point. Instantly contacted Alaska Airlines about the theft so I'll wait with baited breath I've also noted that the jokers at this shower of s**t airline don't have the decency to respond to any review on here 🤷‍♂️

Stuck in SEA right now because the crew showed up incredibly late and then took forever boarding and leaving. We missed our connection by one minute because they couldn't be bothered to tell other flights we were there and that they should wait. Then they wouldn't let us off the freaking plane!! The connecting plane was still there but they wouldn't let us on even though there isn't another flight available for two days and there were at least six passengers that missed the flight due to Alaska's horrible planning. Then they wouldn't even pay for accomodations claiming that we would be "refunded." For some reason I don't believe you and that doesn't help anyone who doesn't have the cash to fix the airlines screw up. Out of everyone we dealt with only ONE person was helpful and every single other person did NOT care. I will never fly this airline again and they used to be my favorite. Such shameful, despicable behavior.

I HAVE BEEN ON HOLD FOR 1 hour and counting

After several hours of delay, Alaska Airlines finally ended up cancelling our flight from LA to San Jose los Cabos in Mexico. After standing in line for an hour, we were rebooked on an American Airline flight the following day. So we lost our first night in Cabo AND our schedueled transportation from the airport. On top of that, we were once again charged for our baggage on the American Airlines flight. I have been in good communication with Alaska Airlines customer service, who finally agreed to cover the expenses we had incurred, and make a transfer of the amount to our bank account. However we have never received the compensation despite of several follow ups. Now they simply ignore all my e-mails. So much for customer service from Alaska Airlines! So be careful with this airline. They run from their agreements and responsibilities.

Absolutely the worst customer experience. I was a big fan of Alaska airlines. Their failure to provide minimal customer support during this weeks weather events is totally inexcusable. 4 flights canceled and little to no help rescheduling, 8 hour hold times, in accurate website flight availability.

I’ve been a loyal Alaska Mileage Plan member for years and have MVP Gold 75K status so I fly quite a bit. I’ve seen Alaska service steadily degrade for years and the last 3 flights this month makes it clear that Alaska is a budget airline charging premium fares. First flight was a regional 250 mile hop where we loaded our own bags onto a cart at the side of the plane while braving cold rain and wind. After the little turboprop landed we stood outside in the snow to wait for them to bring our bags where we could grab them off another cart before we could get inside from the snow. I’ve had better service throughout the 3rd world and didn’t pay hundreds of dollars for a 45 minute flight Refreshment choices on the flight were water or water. Asked about a snack bar that Gold 75K members usually receive and was told with a shrug,”we ran out”. The last flight tonight was the worst. Flying from Seattle to Kauai with an ETA of 3pm we finally arrived at our resort at 9 when all onsite dining was closed and the pool was shut. The flight was first delayed and at the last minute we were notified that we were not going to Kauai but to San Jose for a “pit stop” before continuing on to Kauai. A half hour after departing Seattle they announced that we had to return to Seattle due to a radio failure. They allowed us to deplane but told us not to leave the area and expect an update in 20 minutes. Of course we heard nothing for over an hour and then they announced we would be flying directly to Kauai once the plane was fixed. After another half hour they abruptly called for boarding but rather than board by groups it was a scramble with similarities to a rugby match. After reclaiming our seat we then sat on board at the gate for another hour with a series of announcements about why we couldn’t leave immediately even after being herded onboard As if time was of the essence. When we finally took off from Seattle 5 hours after our scheduled departure we faced a 6 hour and 20 minute flight to Kauai and what do you think Alaska offers for food? One tiny bag of pretzels and water. For 11 hours of service from Alaska Airlines between delays and flight time that was the food they provided. This was not a Spirit or Jet Blue flight and the price reflected that. But the service and amenities on those budget carriers would have been better than what we experienced on Alaska but at a much higher price. Don’t waste money on this failing operation. If you want to pay a legacy carrier Delta United and American aren’t perfect but they would never put passengers through something like this. If you want an inexpensive carrier with a la carte food and luggage options there’s more and more choices. Alaska used to be a solid airline but those days are past. Avoid this operation if you have any options or you’ll regret it.