Alaska AirlinesReviews of alaskaair.com

I want to report an issue with Alaska Airlines. I purchased miles on the Alaska Airlines promotion using my credit card and was charged the full amount, but the points were not posted to my account. I find it hard to believe that in 2024, the company does not have the option to credit the points to a customer account automatically. This is unacceptable. The points should be posted to the customer account immediately after purchase. I did not receive the points I paid for, which is $961.64, and when I tried to contact support, they said it was not their problem because a third party handled it. I am disappointed in this experience and surprised that the airlines could not hire better IT people.

Flight Got Cancelled so i had to book a new flight to make a connection. Cant get in contact with Alaska. Its they dont use e-mail… I cant Call Them either because my phone cant make calls to the US and i cant make an account on their website it keeps saying error

Alaska Airlines' service has been degrading consistently over the last few years. After flying well over 200k miles with them over the last 10 years and even being "gold" status the last few years, I am no longer using this airline. The last straw was when they lost my 3-year-old son's checked bag on a direct flight from SEA to LAX recently and refused to take responsibility or reimburse me. This is despite their own baggage policy and it ruined our vacation for just the 2 of us. I was blown away at their compelete disregard for the well being of myself and my son. He had absolutely nothing to travel with without that bag and what made the experience worse is they lied to me a number of times telling me the bag was found and would arrive within a few hours, they kept me hanging for 48 hours, repeating that I would get the back any minute. During that time, we were unable to enjoy our vacation and had to sit at our vacation address waiting for a deliver that never came. The first night was absolute torture as my son couldn't sleep. It was the single worse experience I've had as a father. I ultimately had to replace his basics like some clothes and some medical equipment he cannot sleep without and they refuse to reimburse for any of it. Truly a dumbfounding experience, especially after giving so much business to this company for all of these years. I will do everything in my power to avoid flying Alaska again.

SCAMMED and ROBBED me 7k worth of stuff, they stole my luggage and didn't receive any refund yet. i'm starting a legal action against them. Avoid this company at all cost.

We have been loyal customers for many years, but things have really gone downhill at AA. We generally fly first class and the care/meals/comfort has become poorer and poorer. Even more important is that the airlines are constantly changing our flights, often changing our itinerary from non-stop flights to non-direct flights. The people I have spoken to in customer service have often been rude and dismissive. In the future I will take my business elsewhere, even if it means spending more money.

Schlimmste Airline ever! 6 Std Flug von Seattle nach Hawaii. Enge Sitze, kein Bildschirm...ok, kann man mal mitmachen. Aber keine Decke auf einem Nachtflug und .... Achtung: 1 Päckchen mit 5 Keksen in 6 Stunden zu verteilen ist der Hammer! Unfassbar schlecht gelaunte Angestellte gab es noch dazu. Nie wieder mit diese Schrottbude. Bei einer Flugzeit von 6 Std kann man schon etwas Service erwarten. Ich könnte weinen wenn ich an den Rückflug denke 😞

First and LAST experience booking with Alaska. They will not refund or allow us to make any changes whatsoever to our Maui flight, despite the 'act of God' fires that have made the trip impossible. In light of the disaster, the money we are out is a small thing, but I'm surprised and disappointed with Alaska Airlines.

Our flight was delayed because some passengers have peanut allergies, flight were delayed 45 min it is the reason why we missed our flight to Vancouver, No one help us! No one! We asked flight attendants to help us exit our plane quickly because our connected flight will be right after, but they told us the plain will speed up, but flight was delayed! We missed our flight, worst part Julia Supervisor in Seattle 14 August 12 am was so rude with us, she didn't treat us like customers, she didn't give us her I D or last name, she told us sleep on the floor in airport 9 hours, she didn't offer hotel or food, anything. So bad experience with Alaska airlines! They treat customers unrespectful and so bad!