Alaska AirlinesReviews of alaskaair.com

Delayed flight caused by a mixture of equipment failure and organisation issues left me 3.5 hours late to Seattle. I missed my business class BA flight to the UK as a result of this incompetence. There was no help from either airline in Seattle. When I complained to Alaska customer services they wrote some long sympathetic email then made the ludicrous offer of $150 voucher, not even a refund for their flight. It cost me over $1000 to fly coach on a Delta flight to UK. Awful airline and pathetic customer service.

The WORST airline ever! I was screamed at by a flight attendant when I was trying to ask for help (medical). They do not have supervisors in the air but spoke to a supervisor as soon as we landed. She was really helpful and told me to complain via the website. I did and am still waiting for a response. This was in April. Save your money

Whatever you do, don't fly Alaska out of Yakima WA. There's only one thing worse than their employees, it's there TSA "Mall Cops". It's worth the drive to SeaTac to avoid this place. Maybe if done so, we can get the city to end up closing this location. Yakima is a great "big, "little" town but #1 worst airports in the nation. Keep up the good work Alaska employees & Yakima TSA employees!

If you like delays and incompetence this is your Airline

**Review of Alaska Airlines Bank of America Card** I made the unfortunate mistake of thinking that Alaska Airlines and Bank of America had the competence to issue a simple credit card. What a disaster! They never sent me the card, yet they had the audacity to bill me an annual fee. To make matters worse, they reported a delinquent payment to the credit bureaus, ruining my perfect credit history. I had to pay $98 just to cancel a card that I never even received or activated—an account that didn’t even have a number assigned to me! It's unbelievable that they could damage my credit so severely without ever providing a service or even acknowledging their incompetence. Alaska Airlines Credit Card feels like a scam, and Bank of America, who issues the Alaska credit card is a discrace and shouldn’t be trusted with any legitimate business dealings. They excel at fraudulent behavior. I denounce both companies for their lack of accountability and for charging me for services that were never rendered. I am actively seeking to expose this cheating scam they both persist in. Avoid at all costs!

I've now spent over 115 minutes trying to book a flight online. In addition to trying over, and over, and over again without success (error message received), I was on hold trying to speak to someone that entire time. This airline truly sucks. I have never flown on them, and at this point it looks like I never will. I hope their airplanes and pilots are better than their IT department.

We experienced 2 delays with the total just under 3 hours. We weren’t notified a single time. Denied lounge access as they had changed their policy after we had already booked our first class tickets with the intention of using the lounge. No meal vouchers offered during prolonged delay. Once on board our seats were dirty and not sanitised according to covid standards. Seats were covered in crumbs from past passenger, menus were torn and covered in food. Staff could not confirm if our special order meals were dairy free even though we had specially selected them for allergy reason. There was no access to entertainment and this could not be troubleshot. Our bags were not placed as priority so we were even later for the commitment we were attending. Customer service were very unhelpful and unsympathetic. They offered us a future discount code but we are not from America so it is of no use to us. We would not use this. I offered to be reimbursed with partnership flight miles to which they declined. Do your future self a favour and avoid this airline at all costs.

I've been flying with Alaska almost exclusively for 10 years. I was a loyalist, would pay extra just to fly Alaska, paid for the lounge membership, have multiple top tier Alaska credit cards, used the Alaska Business card, the whole thing. And we are finally leaving Alaska for good. I have booked multiple international flights using their milage rewards program (the literal whole point of having an airline credit card) and year after year they mess it up. They have yet to get us somewhere without a mess. I thought that since most things worked most of the time that it was fine, but the truth is "most things work most of the time" because the only time it goes sideways is when you actually use the point system or try to work with Alaska representatives - which is exactly when you need them. They will cancel, book you wrongly, leave you stranded in different airports (I once had to drive 7 hours to get to another airport just to get home), and refuse to help. I've heard "there's nothing I can do" so many times when it was 100% at no fault to my own actions. It's one thing to not be able to help if I mess something up, but how outrageous they won't even fix their own mistakes. Sad I poured so many years into an account that doesn't care about customers. Even if another airline has terrible customer service like Alaska, maybe they won't mess up as much and make me suffer for it.