Alaska AirlinesReviews of alaskaair.com

I had to cancel a flight because of a family medical emergency and just asked for a credit, not a refund. The response I got was cold and completely lacking compassion. It’s honestly disappointing... especially from an airline that claims to care about its customers. This really changed how I feel about flying with them again.

Gepäck kann leider verspätet. Rückerstattung was mir hier zusteht wurde nach über einem Monat nicht durchgeführt. Es meldet sich keiner auf die emails. Ich habe alle Dolumente übermittelt die angefragt wurden und bekomme nun keine Antwort Rückflug mussten wir zusätzlich auch noch umgebucht werden. Hier geht wirklich alles schief....

On May 10, 2025, I received an email from Roman, in customer service, that I was to receive my refund after two billing cycles, (Even though it states in your information that it would typically be in days not months) anyway, after talking to at least 8 different customer service reps (I have names and dates) over the past three months, I still have not received my refund. (even though I had been told numerous times that it will be done by this date, or this time, and it never does come). May 10 email: "As per our telephone conversation we have raised the refund request for your previous reservation under #CIYHYG..." Why am I still waiting?

I want to share my recent experience with Alaska Airlines, which left me extremely upset and disappointed. I had a Saver Fare ticket and arrived at the airport early. There was an earlier flight with empty seats, yet I was denied boarding — not because the seats were unavailable, but because of a rigid policy. Those empty seats flew unused while I was forced to wait for my scheduled flight, which itself ended up being delayed. This treatment felt unfair, disrespectful, and completely lacking in humanity or common sense. Instead of helping a passenger and showing flexibility, Alaska Airlines chose to hide behind policy. Adding insult to injury, I was later told I could have paid $90 extra for a “same-day confirm” — which makes absolutely no sense when seats were empty anyway. Why should a customer be punished for wanting to sit on an earlier flight when it costs the company nothing? As a result, I lost hours of my time, endured unnecessary stress, and had my entire day ruined. This is not the kind of service or respect a passenger should ever experience. I fully understand that Saver Fares have restrictions, but policies applied without fairness or compassion only harm customer trust. This situation was handled poorly, wasted my time, and left me with a very negative impression of Alaska Airlines. I expect Alaska Airlines to acknowledge this mistake, offer a sincere apology, and provide material compensation for the inconvenience. At the very least, I hope the company realizes that passengers deserve more than inflexible rules — they deserve respect and basic fairness.

If you value customer service, avoid the Alaska Airlines credit card. I’ve never had a worse experience applying for a credit card. With a 797 credit score, I expected a smooth and straightforward process—but it turned into four weeks of frustration. After being verbally approved, I was told my card would arrive in 2–3 business days. A week later, with no card or updates, I called in. Only then was I told—vaguely—that “additional information” was required, though no details were provided. A letter eventually arrived requesting my pay stub and an authorization form to verify my SSN, with the only submission method being through the mail. In 2025, that’s not just inconvenient—it’s concerning. Two weeks after mailing sensitive documents, I called again, only to be told they “never received” them. Even worse, the representative claimed they now had “everything they needed” anyway, and suggested I cancel and reapply. When I asked why I was required to send unnecessary documents in the first place, I got no clear explanation. At that point, I canceled my application. After weeks of poor communication, conflicting information, unnecessary document requests, and a complete lack of transparency, I have zero confidence in this product or the company behind it. Bottom line: The process was unprofessional, frustrating, and left me questioning the security of my personal information. I’ll be taking my business elsewhere.

Abbiamo dovuto volare con questa compagnia da Las Vegas a San Francisco, uno dei nostri bagagli (anche di altri passeggeri) arriva completamente aperto, tagliato con dei mocassini da uomo mancanti. Subito dietro al nastro c’è un ufficio preparati dove ci lavorano ben 3 signorine, una delle quali si occupa di noi. Inizia dicendo che la valigia è forse scadente e non è responsabilità loro, la giro e le faccio notare che è una samsonite anche piuttosto nuova (dunque non scadente) mi risponde “dolcezza hai chiuso male la cerniera” dolcezza a tua sorella ma come ti permetti ho 50 anni suonati!!! Così mi da un foglio dove devo chiamare per avere dei soldi e me lo da indispettita trattata come una pezzente, il numero di telefono non risponde mai nessuno rimani in attesa ore, ho dato tutto alla mia agenzia viaggi ci pensano loro. Oltre agli aerei vecchi avete anche il personale scortese e incompetente, la signorina sicuro ci ha provato a prenderci in giro!

Alaska might have been good in the past. Now they're below awful. They manipulated my seat prices outrageously, so I booked on American (a flight Alaska operates!) and get a sane return price on a round trip. Call 'customer service?' Good luck. "15 minutes wait" means NEVER on their automated reply system. After two hours, I called back. This time, no call back.

They cancelled our second leg of our non stop flight and left us stranded for 13 hours due to a technical issue on their part. Only offered discount instead of a refund!