Former C.
I was a long time customer with 15…
I was a long time customer with 15 locations being monitored. The customer service and billing department have gone down hill. Poor monitoring no dispatch (two brake ins the police were not notified) Horrible horrible horrible Stay far away
Response from Alarm RelayMay 25, 2018
Thank you for reaching out and providing your feedback. We're sincerely sorry that you had a bad experience, especially with the volume of business that you sent our way. We continously strive to provide the highest quality monitoring experience to our customers at the lowest cost. Although we don't know the specific facts regarding your unfortunate break-ins and the response from Alarm Relay at that time, we would love the opportunity to make things right. If you would like to begin a dialogue so we can help ensure you are satisfied with our service, please send an email to [email protected] & we will be sure to reach out & find a solution.