Alarm RelayReviews of alarmrelay.com

Response from Alarm RelayDec 26, 2018

Thank you for the feedback! We're so sorry to hear that you did not have a quality customer service experience. We'd like to make things right for you right away. Can you please contact us via 1-800-624-6866 so we can make sure you are satisfied with your service level? We would hate to see you go.

Response from Alarm RelayAug 1, 2018

Thank you so much for your feedback. I apologize on behalf of the team at Alarm Relay that you didn't have only the best experience with us. I'm glad you're online with us and things are working well now. We will continue to take feedback from customers just like you to make sure that our experience is always consistent and of the highest quality. Thank you for your business! We're proud to be protecting you!

Response from Alarm RelayJun 11, 2018

Linda! Thank you so much for your feedback. I'm SO sorry that your experience has fallens short of our mission. Please give us an opportunity to make things right. There may be something technically occurring with the alarm that we can resolve for you! Give Alex a call @ 1800-624-6866 X145. Once again, thank you for your feedback & for your business. We look forward to serving you in a way that is consistent with your highest expectations.

Response from Alarm RelayJun 4, 2018

Thank you for your feedback! One of our primary goals as a monitoring provider is to remain competitive. We'd love to have a chat with you to discuss your current rates & see how we can make things appealing to you from a cost/service perspective. If you're interested in getting a better deal, please reach out to [email protected]. We appreciate the business!

Response from Alarm RelayJun 1, 2018

Tangela, Thank you for your feedback. We pride ourselves on our 24/7 emergency response. We're very sorry you had a suboptimal experience with our national service department & their responsiveness. Give us an opportunity to make it right. Please email [email protected] & we'll make sure you feel 100% satisfied with the overall quality & responsiveness of our service.

Response from Alarm RelayJun 1, 2018

Hey David, Thank you for your feedback! We're always looking for opportunities to improve the value to our customers. Please email [email protected] & we will do what we can to make things right. We appreciate your business!

Response from Alarm RelayJun 1, 2018

Danielle, Thank you for your feedback. We're sorry you've had a bad experience with our company/service. We want to make things right. One of our team members will be reaching out to you soon to get things straightened out with your service experience. We appreciate your business!

Response from Alarm RelayJun 1, 2018

Hey Bill, Thank you for your feedback! Alarm Relay prides itself on being able to provide low cost basic monitoring service while also allowing for smart integrations with all sorts of Internet of Things devices like Alexa, Zigbee, Z-Wave, & more. Occasionally, there are situations where hardware is the limiting factor behind what sorts of integrations we can offer. We definitely have customers who can remote arm their system, check on their cameras, control their lights, locks, & thermostats, and more from the comfort of their mobile phone. If there's anything we can do to make that possible for you, just shoot [email protected] an email & we'll take care of you! Thank you for your business.