Alarm RelayReviews of alarmrelay.com

Found this company after my ADT contract ended and they wanted to sell me a newer, “more compatible” unit. Alarm Relay/Watchlight took over monitoring for that “old” that system, no questions asked. They even got me in touch with someone to reprogram that panel. Later, they helped me upgrade to a new Honeywell panel when I got rid of my landline. Now, almost a decade and two moves later, I’m still with them, bought my newest system from them, and they still call basically instantly if there are any issues. (Usually because I sat on my remote and triggered an alarm… again 😅 Apologies to the people at the monitoring station, and thank you for being on top of everything!)

Been a customer for many years. All sides of service have been terrific, from monitoring to tech support. Sold me the right equipment to change from landline to cell, and walked me through the entire installation process. Monitoring service makes calls within 30 secs every time- and a fraction of the cost of traditional providers. . Very happy with Alarm Relay.

A delightful experience, from the lady who answered all our concerns in a friendly and helpful manner to the pleasant technician who skillfully problem solved as he guided us aboard and made the hook up super easy. A refreshing change from a well known company that disappointed us with their deceptive business practices. We appreciate the straight forward, pleasant service and no gimmick practices of this company.

Just talked to Destiny today to set up communication for monitoring via the internet, since I had mistakenly cancelled my landline and cut the connection. She was very helpful and arranged for a very reasonable solution to the problem. I must say that I was greatly impressed! Thank you, Destiny!

They are a great service provider. Was with ADT... this is the better value. Just had a reprogram issue on my old wire panel and they walked me through it perfectly. Thanks for always calling when I trip the alarm. Bravo.

My Security expert (former USAF) recommended Alarm Relay for Monitoring. Switching to them was easy and very professional. These folks really care and are thorough. Christian Alvarado in Tech support and the whole sales and customer support teams work all together as a big team to make it happen for the customer. Great experience.

I have used Watchlight aka Alarm Relay for over 10-years. When we bought our home, it had an existing panel and sensors. They came out, configured the system and added two new sensors at our request and at a reasonable price. Over the years, we have had 2 actual alarms and a few false alarms (our error when opening the garage door when system was armed) and they have responded within 10-30 seconds. Always polite and professional. Getting ready to upgrade my system and looking forward to continued service and support with them.

I've had Alarm Relay for about five years and just renewed. They are truly awesome in an industry that is known for scams. I don't understand the negative reviews and, frankly, some of the complaints are silly. Alarm Relay is truly a low cost but high quality provider.