Alarm RelayNational alarm monitoring company offering smart security at a fraction of the industry cost. Security system take over, able to use existing security systems and upgrading them to today's modern alarm system to protect businesses and homes. All monitoring services are backed up by a U.L. certified 5 Diamond Central Monitoring Station that is operated 24/7, results in lightning fast response times that are unmatched.
Alarm Relay (alarmrelay.com) has 571 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingHome Improvements · San Ramon, California
Excellent
Home Improvements · Los Angeles, California
Excellent
Home Improvements · COMPTON, California
Excellent
Home Improvements · SANTA CLARA, California
Excellent
Showing 19 reviews with 1 star · Clear filters
Aaron M.
Found out recently that my office wasn't actually being monitored, for up to 3.5 years now. Asked for a refund, was transferred to accounting, explained the situation. She said she'd call back later that day, and that was 2 weeks ago!
Megan
I have used Alarm Relay for years and they WERE great. I moved recently and tried to set up service at my new home. Long story short, I spent months trying to get a functioning system and never did. Had to send equipment back twice and they finally agreed to refund us. Now we sent the equipment back over a month ago and haven't seen a penny of our money refunded.
Dave C.
Had Alarm Relay for about two years then got rid of my land line. No problem up till then. Cancelled service but was called back a few months later to see if I wanted to get service back using a cell communicator. Paid the $200 and got the Telguard, tried for two weeks to get it working with the help of their tech people. Verizon signal was too weak, sent it back and got the AT&T version. Tried for another two weeks to get it set up, “somehow” the transformer on my alarm system went bad, got one from Amazon. Tried to get it set up again, more than 30 (their return deadline) days had passed since purchase of Telguard, still not able to get it working, my system did not work at all after that. Had some life issues and contacted them in December to send the unit back, they said no. Have now paid $2000 to have a new alarm installed and have a $200 Telguard that is useless. Would not work with this company again.
Meinolf S.
The absolute worst experience. Was told system worked with VOIP, MagicJack in particular. So I order An MJ for no other purpose. System is not set up completely after the first install call. Rescheduled for ten (!) days later. Upon second try we get the sustem to work - but no. Told by technician that VOIP was too unreliable and it did not work. Spoke to manager who suggested I pay 50% more monthly and additonally purchase equipment costing $190. In Summary: untrustworthy company.
Marty H.
I started renovation on a home in April 2019, and signed up with Alarm Relay to install a radio signal alarm system to monitor the home due to it being vacant. (No wifi or phone line) I received the equipment and hired one of their preferred installers from a list that they provided. Gentleman shows up and installs the sensors and the control panel and collected his 250.00 dollars. I call to activate the system and the phone tech cannot get the sensors and the panel to communicate. I box up the panel and ship it back and receive a second panel.... you guessed it, it doesn't work either. Fast forward.. I'm into my 7 month of trying to get this service up and running and I receive my third panel.. which finally gets activated on December 21st!! The home has been vulnerable for almost 8 months. You would think I would receive some sort of compensation for this debacle, but on December the 23rd the accounting department calls and explains I have a yearly contract and I owe 360.00 dollars!! What happened to the 8.95 a month you advertise?? They explain that I have a radio card panel that's 10.95 per month and they have to pay a third party 15.00 per month to monitor it!! So they sent me equipment that they can't even monitor and it's going to almost triple the advertised price. ...Oh and I've got to pay the full year upfront because it's in their contract and my year starts on December 21, once the equipment finally gets online..(Remember I signed up with them in April...so my year should end April 30, 2020). They say "Oh no, we couldn't charge you in April because your system wasn't online") That's my fault your equipment didn't work? I've got a tenant for the property now, they can secure their own deal... When I needed monitoring Alarm Relay dropped the ball... Big Time..Oh and charged me 360.00 for my trouble.
Response from Alarm RelayJan 8, 2020
Dear Sir, We have carefully reviewed what occurred with your account. We take all reviews (both good and bad) seriously and always strive to improve on operational efficiencies. Our business practice is to charge customers when they go online for monitoring. This means that once a system is operational and sending signals to our central station that are valid, we begin to charge for the annual contract. Most customers prefer this as most people do not want to pay for a service before their monitoring is proven to be operational. Our advertising states that our rates start at $8.95. When any customer calls in to inquire about the $8.95 rate, it is explained that this is a landline-based rate. The $8.95 rate does not apply to other forms of communication for monitoring such as cellular or internet. Our records show that you called in about landline monitoring, to begin with, and then changed your mind and switched forms of communication. You were given the appropriate rates for the type of service you wanted. We do not own cell towers or internet infrastructure. We are charged by companies that have contracts with the major cellular and internet providers. We cannot provide that service for free. We are very sorry that you had this experience with our company. We strive for excellence and we are able to take-over many systems that some companies will not bother with. Regards, Alarm Relay
Former U.
Horrible service. It is a click and bait operation
Response from Alarm RelayDec 13, 2018
Thank you for the feedback! We're so sorry to hear that you did not have a quality customer service experience. We'd like to make things right for you right away. Can you please contact us via 1-800-624-6866 so we can make sure you are satisfied with your service level? We would hate to see you go.
CANCELLED A.
Bad customer service
Response from Alarm RelayJul 16, 2018
Thank you for the feedback! We're so sorry to hear that you did not have a quality customer service experience. We'd like to make things right for you right away. Can you please contact [email protected] or dial 1800-624-6866 X145 so we can make sure you are satisfied with your service level? We would hate to see you go.
GMRE, L.
it took so long for them to get back to me and with no success , I still dont have my alarm working.
Response from Alarm RelayJul 16, 2018
Thank you for your feedback. We are so sorry you haven't had the very best experience with us! Give us a chance to make things right as soon as possible! Please contact [email protected] & we will make sure to create a solution for you right away.