Alarm GridReviews of alarmgrid.com

I can't say enough good things about the people and service at Alarm Grid. Upon deciding we wanted to outfit our home with an alarm, I started making phone calls (starting with the "major" companies) and soon found that they seemed more interested in making a buck than truly answering my questions and concerns. I'm the type of person who likes to know exactly what I'm buying and like to do research comparing all my options. After being disenchanted with a few of the larger companies, I started to do research on a self-install. Almost all of my google searches brought me to an article on Alarm Grid's website or a video on their YouTube channel. These articles helped me immensely in deciding the equipment I would need and the videos gave me a sense of comfort that I could install the system myself. After my research was done, I decided to give Alarm Grid a call to make sure I was going in the right direction. I spoke with Sterling and Frank numerous times and never once did they rush me off the phone or pressure me to buy the hardware or service from them. It seemed like they were truly interested in helping me get my questions answered. From there I decided to buy most of my equipment from them as the prices were competitve. I also ended up getting my monthly monitoring through them as they do not require a contract (the only place I found that doens't have a contract) and I felt confident that if anything went wrong, they would be able to provide the support to help me fix any issues I encountered. After odering the hardware, I started the install. I purchased the Honeywell Lynx 5100 and a few wireless sensors to go along with them and the install was super easy. I had existing wired sensors in my home already and purchased a wired to wireless conversion module so I would still be able to use a portion of my existing system (and save $ on having to buy new door/window sensors). I got stuck a few times on the install and every single time I called, either Sterling or Frank were able to perfectly troubleshoot the issue. I've now had monitoring for a few months and have had zero issues. Total Connect is an awesome service, I can basically manage my alarm over the internet, get alerts to my phone and email whenever there's been a breach, and can arm and disarm my system from my phone. It's super convenient and very well priced in my opinion. I don't normally take the time to write reviews of any company. But in this case, I felt that I received such exceptional service and that Alarm Grid truly stands out from it's competitors. I did a ton of research, talked to a ton of different companies, which led to a ton of frustration. It wasn't until I found Alarm Grid that the pieces came together. My brother had the same exact experience with them and I wouldn't hesitate in recommending their services to any of my friends or family.

Prior to signing up with AlarmGrid, I was using a hardwired alarm system that was very out-of-date. I wanted to use the existing wiring infrastructure, but wanted to replace the brains with something more modern and powerful, that can be interacted with a smartphone. I was also looking to add other features such as cellular backup and expandability for home automation and wireless expansion zones. Although I'm a do-it-yourselfer, I wouldn't call myself a hardcore one, so I had some doubts about my abilities at first as I've never installed a "professional-grade" alarm system before. When I began looking up do-it-yourself options, I began by watching YouTube videos and came across Sterling's "very detailed" videos. At first, I only thought professionals can buy these type of systems from the manufacturer. However, with some more research, I later found that Sterling worked for AlarmGrid, who sells all the parts needed and offers the monitoring services as well. When I found their web site and called their number to ask for more information, I was very happy to be speaking with Sterling--the guy in the videos himself. He was extremely helpful. Although there were a lot of similar hardware accessories to accompany the Honeywell 21IP, Sterling knew exactly which accessories were needed, and which weren't. One thing that impressed me, is that he made suggestions on how to save on the purchases instead of pushing to buy several items I didn't need. This convinced me right away that I was working with the right person. Once the parts arrived, I found that Sterling's videos hit everything on the nail. His videos alone answered many of the questions I had. For everything else, we spoke by phone and by email (and he was quick to respond when I chose to email). Not only did I find the experience of working with AlarmGrid to be very positive, what really impressed me was Sterling's willingness to go out of his way to find the answers to the "non-conventional setup" questions I had. They certainly commit to the customer. The whole process went so well, that not only am I recommending AlarmGrid here, but I am also recommending their services to two sets of family members. Definite 5-stars!

Alarm Grids customer service helped me with my alarm install. I didnt even buy my system from them. I wish I had. They have youtube videos that step you thru just about anything you need to do. I do buy parts from them to upgrade my area of coverage. They have so much knowledge of the systems & parts. They even call me now & then just to check-in to see how I am doing. My alarm install is like a hobby/project for me. I have a 20 year old system that was wired in when my condo was built. I'm replacing it now with a Honeywell L5100PK - LYNX Touch wireless alarm. I have worked in customer service for many years. Take it from me, they are the BEST.

Did a ton of research on home security before taking the plunge with a Honeywell Lynx L5100 for security, home automation, video surveillance. Wifi primary with GSM backup monitoring. Sterling's videos on YouTube are so clear and simple, they make the whole process a breeze. Their responsiveness to questions and issues is phenomenal. I cannot say enough about how these guys run their business. They should teach a Harvard Business School class on customer service and how to build a loyal following as a small, service oriented business.

Several months ago, I found myself at the end of a contract with a major nationwide alarm company. About a year before that, we bought a system from them that we found didn't meet our needs; specifically, the interface was a touch screen, and only very basic functions of arming and disarming the system were usable either via a smart phone app or the key fob. Since both my wife and I are blind, we had to do without such features as the ability to bypass alarm zones, add or remove user codes, etc. Besides, the monthly monitoring costs were a bit more than we wanted to pay, and so we were looking for alternatives as the end of our contract loomed. We found another system that seemed to meet our needs: lower price, smart phone access, keypad with real buttons, audible and/or spoken confirmation of system status. Except that we'd have to replace all the sensors in our home. I, at least, would prefer avoiding that if possible. We then found Alarm Grid, and again, they had a system with real buttons, spoken/audible status indicators, a lower per month monitoring cost (no contract...even better), and we could use (as it turned out) most of our existing sensors. My first impression of them was extremely positive, as sterling spent a lot of time chatting with me online, exchanging Emails, and helping me put together a system that would exactly meet my needs. No installer? No problem. Sterling set up an appointment when I'd have someone over who had working eyeballs, and he talked the two of us through hooking up the panel and getting the initial setup started. Programming in the first door, window, and motion sensors was a snap, as was doing the initial setup of a key fob. And then we hit a snag. The alarm net Web site was completely useless with my computer software. Being blind, I use software that reads my computer screen. I use several in fact, both Mac and Windows, and the site didn't work with any of them. Not to worry. Sterling took even more time out to set my account up for me, even programming in the extra button on my key fob and setting up a second one. So, while I might have taken points off for a pretty rotten Web site, (Alarm Grid's site is fine, the Honeywell Alarmnet site is awful), they get points back for going way out and making things right anyway. So here I am, more than six months later, with an alarm system I can use independently, a company that has second to none customer service and after sales support, not to mention pre-sales support, and I'm paying about 40% less per month. Sure, i had to buy the kit for about $350, but I'll be about even with that other alarm company's monthly in just couple more months. Speaking briefly of pre-sales support, I felt absolutely no pressure at all from Sterling. I was very impressed: his aim seemed to be that I was educated. He wanted me to understand what I was getting from him and to be completely comfortable before I put down any money. That's not something you run into very often anymore. Yes, I'd do business with Alarm Grid again, and they get my most enthusiastic thumbs up.

My system was a combination of self-install, a local company programing the new Honeywell 128 panel and AlarmGrid. What I really wanted was TotalConnect2; I started shopping around and had the good fortune to find AlarmGrid. I signed up on the internet and received communication to set up a call, I call late on Friday and left a message, over the weekend I got a call from Sterling we discussed my needs he helped me select the right internet hardware and then spent over an hour on the phone with me helping trouble shoot an issue not related to their new hardware. Then he walked me through programing my system to connect to the internet. All was working fine, but a month later I wanted to change IP addresses and Sterling again patiently took the time to change my addresses. The BEST Customer Service I have experienced in years.

Bought a new house and wanted to build the DIY security system. After dealing with other large name security companies, I found AlarmGrid to be the perfect solution. Cheaper, more flexible, lots of help online, and easy to setup or make changes. Never had a problem adding or removing features. Totally satisfied and highly recommended.

Very satisfied with the service from Alarm Grid. They helped me get thru every problem that I encountered. I setup both of my homes using Alarm Grid expertise was able to install every type of device you can image. (Water sensor, Motion Detectors, Glass Break, Smoke Detectors, Wireless/Wire Windows and Door entry sensors, Remote Control Key Arm/Disarm and Z-wave technology using the Tuxedo keypad. Alarm Grid will answer ever questions you may have about your alarm equipment and will also help you program it. Even if it 's the Honeywell Vista which are harder to program. Thank You Alarm Grid for all your help.