Alarm GridReviews of alarmgrid.com

I can't say enough great things about Alarm Grid. When I purchased products from them, they went out of their way to make sure I had everything I needed without being pushy or trying to upsell me. When I setup my alarm monitoring with them, they made sure everything was working perfect and walked me through the system. Their video tutorials are great too. This is a company that gets it right.... I wish more businesses were run like this.

Easy to use and easy to pay. This has been a great customer experience from any point of view.

I've dealt with other internet DIY alarm companies but they don't compare to Alarm Grid. When I placed my order they immediately emailed me and told me about some accessories which were required by my system. Without them I wouldn't have been able to configure it. Also setting up AlarmNet only took 15 minutes. I had the wireless module preinstalled and configured for my wireless network. Sterling did a great job walking me through the configuration and overview of alarmnet 2.0. I would highly recommend Alarm Grid for DIY systems.

I would highly recommend Alarm Grid to anyone looking for an alarm monitoring company. Activation was easy - Sterling walked us through every detail of our alarm panel and setup. Also - Alarm Grid's youtube videos are a great help for the DIY'er installing his/her own panel and accessories! No-contract monitoring is a real plus! Although with this customer service and support, I can't imagine ever leaving Alarm Grid! Highly recommended!!!

I'm not going to write a lengthy review. First, I did a ton of investigation over the course of our house build which took eight months. During my investigation I found my self comparing everyone to Alarm Grid. And i have to say very few measure up to the simplicity and professionalism that was found at Alarm Grid. The tech support is extremely knowledgeable, polite and ready to help you with any questions. I can say with confidence we made the right choice going with Alarm Grid.

I spent several weeks doing research and comparing local alarm company quotes vs. the self-install option for my home alarm system. AlarmGrid was the best resource for parts, questions, and installation instructions. Their website is extremely comprehensive and gives insight on all of the products they sell, not just the manufacturers information. The best part is their support and monitoring service. After my extensive research, I felt comfortable attempting to tackle the self-install of my alarm system as it would save me over $500 compared to quotes I received. I decided to go with Honeywell's Vista 21ip panel. This allows me to use their Total Connect 2.0 service which has internet and mobile access to my alarm system from anywhere. AlarmGrid's youtube videos were extremely helpful for getting the system installed properly. Following installation, I decided to use AlarmGrid for my monitoring service. At $30 a month, I get Total Connect 2.0 with both IP and cellular monitoring. This is less than the local competition and there is NO CONTRACT. For anyone who has delt with cellular or television company contracts, you can understand why you would want to avoid a 3 year contract with an alarm company as well. I purchased my service through their website and scheduled a time for a call to do the final programming and turn on my monitoring. Sterling called promptly at the scheduled time. His knowledge of the system was unsurpassed and easily walked us through all of the issues that we had to get the panel connected to service and the keypads and Total Connect properly setup. I can say that it was truly a breeze and I was up and running in less than an hour. I had an internet connection issue which prevented me from being able to setup my IP monitoring during the call. Once I resolved the connection on my end, Sterling remotely connected my panel without me having to do any additional steps. I can confidently say that I would recommend the DIY alarm install for anyone that has basic technical knowledge. AlarmGrid will take care of the rest. They are unlike any other company out there.

The first draw to Alarm Grid was their competitive rates and multiple monitoring options without the long term contracts, but I am most satisfied by their customer service. The technicians Frank and Sterling are excellent. They provided guidance while I was trying to change my monitoring service. I ultimately had to change my system control panel because my original provider could/would not provide the programming code. Alarm Grid (Frank and Sterling) provided replacement equipment recommendations that would meet my monitoring requirements and would be compatible with my existing sensors. They provided installation guidance and instructions when I called the support line (if they were not available, they always returned my call). They even have instructional videos on YouTube. The whole process has been a breeze. These guys exceeded my expectations and are real pros that make it easy for the DIY’rs.

Earlier this year I ended a relationship with an alarm company with very questionable contract practices. I was really relieved to find Alarm Grid online. Sterling and Frank has been more than accommodating and patient as I learn the technology available to the homeowner in both security and home automation. The service I have received has been more than expected and the value is unbeatable to say the least. I really like the ability to customize my alarm system around our lifestyle without having to spend a fortune and most importantly, chancing being imprisoned in a traditional security contract. I have been with Alarm Grid for nearly a year and the Total Connect package is an incredible service. It allows me to manage my alarm from anywhere, receive alerts to my phone and notify me on endless sensor scenarios, and can arm and disarm my system from anywhere. In addition, what ever I can not do myself, Alarm Grid can walk you thru or remote connect and fix the problem. On a personal note, these guys are really knowledgeable and very responsive to my needs. They even remember me when I call. (WOW!!!) I would recommend Alarm Grid anyone who is looking for an alarm company with great service with outstanding prices and don't forget NO CONTRACT!!!