Alarm.comReviews of alarm.com

Terrible service. They only sell through dealers who are not trained or capable to program or support your system. They pawn alot off to the customer and when something goes wrong Alarm.com will not help you. They make you call you dealer who does not know how to fix it. Big waste of money and time

The team at alarm.com was very helpful, John and Kaitlyn both spent a great amount of time ensuring that my issue with one of the providers was resolved. A very professional team!

I purchased a whole home security system from Alarm.com. costing in the thousands for installation and wiring about four years ago. This past week, my outdoor Mini Bullet camera became foggy. I contacted my local distributor who installed it and they told me water had gotten inside the camera and could not be repaired, it had to be replaced at the cost of several hundred dollars as it was past the one year warranty. I understood their perspective, but reached out to Alarm.com as a unit that is supposed to be this quality should not have leaked or had a seal break this quick. The tech even agreed. Alarm.com would not stand behind their product, which in my opinion is an obvious defect. I have had ring cameras in my previous home for years with no issue. I wish now I had stuck with ring. If you are considering Alarm.com, I would highly recommend looking at Ring, or Simply safe. To be honest, I never have been happy with the quality of the video from Alarm.com as compared to my previous ring products. In some cases like this one, you do not get what you pay for.

Had alarm.com installed with move in. Within 3 months the doorbell camera would not work. Tried everything and contacted Alarm.com and they tried everything. Said that the camera was now out of warranty. After a lot of complaining they said that they would replace the camera, but it would be an $80 service call. When I said could replace it (it was one screw) they said it was no allowed.

Worst after service. They showed up at time of installation of Security system and then vanish

I've been holding off on writing this review because I wanted to take the time to familiarize myself with the system and assess its cost-effectiveness. As a family with specific safety and monitoring needs, particularly with a non-verbal, special needs child, finding a comprehensive and user-friendly security system was paramount. After extensive research and comparisons, we decided to install the new Alarm.com system, and it has been nothing short of a game-changer for our family. The comprehensive coverage provided by the indoor, outdoor, and doorbell video cameras ensures that we have eyes everywhere, giving us peace of mind whether we are home or away. The clarity and range of the cameras have exceeded our expectations, offering crisp images and wide viewing angles that leave no corner unseen. What sets this system apart, particularly for our family, is the sophisticated yet intuitive home automation and notification system. It's like having a vigilant guardian watching over our home at all times. The system notifies us immediately if a door is left unlocked, the garage door remains open, or any windows have been tampered with. For any parent, especially those of us with special needs children, this feature alone is invaluable. However, the real lifesaver has been the customized alert system. Knowing that our son, who is non-verbal and curious, can explore safely within our home is a relief. The instant he opens a door, we receive text alerts and audio notifications through our Alexa devices. This immediate response system allows us to react quickly, ensuring his safety at all times. The home automation capabilities extend beyond safety; they have also improved our home's energy efficiency and comfort. The system's ability to automatically set the thermostat based on our preferences has been a welcome luxury, contributing significantly to our comfort and cost savings. Moreover, the flexibility to create unlimited custom rules has revolutionized our approach to home security and energy management. For instance, we've programmed the system so that if someone approaches our house from the sidewalk, it automatically starts recording and emits a chirping sound, alerting the individual that they are being recorded. This not only enhances security but also deters potential intruders. Additionally, the feature where lights turn on in the upstairs bedrooms if someone enters our yard when we're away has added an extra layer of deterrence and peace of mind. Perhaps one of the most practical and appreciated features, given our family dynamics, is the automated timers for all the lights. Our son loves to turn every light on, a common behavior for many children with special needs, but the system smartly turns them off after a set period. This has significantly reduced our electric bill and contributed to our home's energy efficiency. In conclusion, the Alarm.com system has become an integral part of our family's daily life. It offers not just security, but also comfort, convenience, and peace of mind. It is an investment that has paid off tenfold, providing us with the assurance that our home and, more importantly, our family, are safe and well-managed. We've been using the system for nearly six months, and overall, it's been fantastic. Our only hiccup initially was when one of the sensors for our back door fell off. However, when we reached out to Alarm.com, they responded promptly and resolved the issue for us without delay. I cannot recommend this system enough, especially to families with similar needs to ours. It's not just a security system; it's a comprehensive solution that addresses a wide range of needs and challenges, making it an indispensable part of our family's wellbeing.

TERRIBLE. They are expensive and subpar. They make you pay when their own cameras don’t work. Wouldn’t give our money back after camera was down for more than a week. Would never recommend them to anyone.

A word of caution to those intending to use Alarm.com or continue using there services. Despite many efforts to portray the company as customer service focused it is apparent that they use there service providers as shields between them and the end users. As a case in point in Australia they use the 3g network to allow app communication with the home system and the 3g system is being shutdown in 2024. Alarm.com is charging through their service provider over $800 AUD to move to a 4g system. I tried to discuss this with Alarm.com but they continually feed you back to their service provider and refuse to engage with the end customer. I also found out that Alarm.com suggested in strong terms to the service provider that they should find an economic solution with me or they would suggest I go to another Alarm.com provider. This attitude shows a complete disregard for normal business, except for some rather “sharp” business practice that I would not expect from a global company. It should also be noted that standard 4g communications modules cost in the range of $20 AUD to $250 AUD. The Alarm.com cost looks to be excessive or just plain profiteering. Update: Well I received feedback from alarm.com where they again “threw” my service provider under the bus. They stated that they do not control the pricing except that the module comes from them. The service provider is installing at zero cost so the only person profiteering is alarm.com. If this is the model they want to pursue then they need to remove any reference to “customer service” from their website. As always they only give an email contact for them to facilitate contact with the service provider.